Customer Ratings & Reviews
- Model:
- 960-001257
- |
- SKU:
- 12249811
Customer reviews
Rating 4.7 out of 5 stars with 6736 reviews
(6,736 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers value the good video quality. They also appreciate the product's great overall performance.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Waste of time and money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Video never worked and was unable to set up with my computer. The audio worked fine but all of my troubleshooting was unsuccessful with the video issue.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for your feedback! That is odd, as the C920S Webcam is a plug and play design. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024152634 - Will, Logitech.
Rated 1 out of 5 stars
Logitech's "Right Sound" function is a disaster!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is terrible! It works for the spoken word, but terribly distorts musical instruments because of Logitech's "RightSound" software. Logitech used to provide an on/off switch for "RightSound" and "RightLight," but no more. These two settings are ON continuously.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi justBill, thank you for your feedback! Use Logitech Capture software to adjust your webcam settings. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024152634 - Will, Logitech.
- Pros mentioned:Overall performance, Setup, Video quality
Rated 5 out of 5 stars
Excellent Webcam for Reasonable Price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Logitech - C920S Pro HD Webcam is a solid solution for good-quality webcam needs. Simple plug-n-play setup, stereo sound, flexible options for positioning on monitor or tripod, and basic Camera Settings software with a good set of features all make this a great package for a good price. The added privacy shield, which enables you to block out the lens, is a small, but greatly appreciated, addition. As a Mac user, I was disappointed that the recording software offered by Logitech is only for Windows. The Camera Settings software, though, works great on my computer and I found the standard Quicktime software (included with my Mac) enabled me to record with little difficulty. The Logitech - C920S Pro HD Webcam is one of those welcome tech offerings that simply does it's job well.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
I would recommend this to a friend - Pros mentioned:Ease of use, Video quality
Rated 5 out of 5 stars
Very sharp camera
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Logitech C920s Pro webcam is crazy sharp. I’m used to laptop webcams and their fuzzy resolution. This webcam’s sharpness was a very pleasant surprise The included privacy cover was a nice little addition. That being said, I had thought it was something integrated into the camera itself from the product description. It’s not. Instead, it’s a separate little plastic clip that snaps into place in front of the camera. Not a big deal, but I thought it worth noting. The camera itself has a respectable amount of heft to it. This is not some cheap, hollow plastic thing. Installation was a breeze. I plugged it in . . . the end. No software or drivers needed to install. I just plugged it into my desktop, and it immediately began working using Windows 10’s camera app. Cord length is respectable. I had no problems positioning the camera on my desk while plugging it into my computer tower on the floor. The cable had plenty of slack, and I was able to move the camera around fairly easily. The camera has a variety of different positioning options. It can sit on its own base and rest on your desk, it has a tripod mounting hole on the base if you want to attach it to a tripod, and it can rest on top of your monitor by unfolding the base. This last one didn’t work too well for me as my monitor was too thin to properly support the camera at any usable angle. I did manage to get it balanced just right once, but I thought it was a mite too precarious at that angle. I found the camera worked best for me when positioned on my desk and resting on its base. The microphone quality was excellent. The person on the other end of my web chat had no difficulty understanding me whatsoever. I was also able to use the microphone on the camera with Cortana to issue voice commands to my desktop. It should be noted that this camera is NOT Windows Hello compatible. That technology requires infrared sensors and other bells and whistles that this camera is not equipped with. All in all, I’m very impressed by this little camera. I would definitely recommend it for anyone who makes frequent video calls.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
I would recommend this to a friend Rated 1 out of 5 stars
Awful on Mac even with powerful hardware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The FPS on the camera is absolutely abysmal on MacOS. I'm on a 2019 16" Macbook Pro with the most recent OS and this thing is worse than cheap cameras on Amazon. The LogiCapture software does not help. Not at all worth the price on a Mac.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Absentingnition, Thank you for your feedback. Sorry for the inconvenience you're having with your device. Be sure to download Logitech Options to access all features for your device. If you need further assistance please contact Logitech Support on the website. LaShonda from Logitech
Rated 1 out of 5 stars
Bad clicking noise when sharing video
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone in my meetings complains about a clicking noise that stops when I stop sharing my video. I think it is the camera trying to auto-focus and the mic picks it up. People have said it sounds like a woodpecker.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Nick, Very sorry about the issue you're having with C920s and the clicking noise that your colleagues hear when you share your screen. I can assure you that it isn't the auto-focus being picked up by the microphone, but most likely a software issue with the application you're sharing with your call. If you have your camera connected to a hub or KVM switch, that could be why this issue is occuring. Make sure that the C920s is plugged directly into a USB port on your computer. For more troubleshooting tips and for live technical chat support, use this link:  https://support.logi.com/hc/en-us/articles/360025334493--FAQ-C920s-HD-Pro-Webcam. Hope that you find this useful and that all is going better. Thank you for choosing Logitech. - Richard from Logitech
- Pros mentioned:Ease of use, Privacy feature, Video quality
Rated 5 out of 5 stars
A 1080p, 30fps webcam with privacy!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't thought about external webcams in a long time because 99% of the time I was on a laptop, which has a built-in webcam. Then I added an external monitor, keyboard, mouse and suddenly I found myself needing a webcam but wanting privacy. The "s" in Logitech C920s stands for shutter, so it comes with a small clip-on attachment which you can use to either slide over or flip down over the camera. One of the reasons I picked the C920s is for this. Other than that, the Logitech C920s works exactly as you would expect. Setup in seconds (auto-detected by Windows 10), worked perfectly with Lync (our office messaging tool) and no complaints from anyone about video or audio quality. Happy and does all it needs to do.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
I would recommend this to a friend Rated 1 out of 5 stars
Wouldn't connect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera came with no instructions, nor would it connect to my laptop. Online instructions are minimal, no mention of downloads/drivers, etc. and yet, nothing happens when connected. Returned
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Athena,
I am sorry that you could not connect your C920s. For future reference, Logitech has all their product information on their website, including downloadable product manuals. Also, whenever you need assistance with a Logitech product, feel free to contact their support team via chat, phone, or email. Logitech appreciates your product review. - Leo from Logitech
Rated 1 out of 5 stars
Fast wifi not fast enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have good enough wifi to conduct video meetings but that wasn’t fast enough to support this camera. The lag time was about 30 seconds. I returned the camera.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi AnnMM, Very sorry to hear about the lag issue you experienced with the C920S HD Webcam. It sounds like the issue isn't one of fast enough Wifi to support the camera, it sounds more like a hardware issue with your computer or a connection issue. If you had the the C920S plugged into a USB hub, that could've caused connection issues and the lag. Hope that you will give Logitech webcams a try in the future. Thank you for being a Logitech customer. - Richard from Logitech
Rated 1 out of 5 stars
Terrible packaging!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery but it looked like the box has been ran over and opened. I’m not even going to hook it up. Going to carry it back and swap it out. Looks like it should have been shipped in a box and not an envelope.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, So sorry to hear about the way that the C920S was shipped to you---I hope that you were able to get that returned and get a new one in a better box. As far as the camer goes, I suggest that you use Logitech's Capture software when you get the camera up and running. Capture will allow you to customize settings for the camera and also gives you some great recording features as well. Here's a link to the download:  https://support.logi.com/hc/en-us/articles/360024695174--Downloads-C920s-HD-Pro-Webcam. Thank you for choosing Logitech. - Richard from Logitech
- Pros mentioned:Video quality
Rated 2 out of 5 stars
I don’t know
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No idea how to take a picture of myself like I can on my iPad. I video conference sight and did get myself on the screen.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friend Rated 1 out of 5 stars
Broke in less than a month.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the exact day after it was no longer returnable it just doesn't work. Everywhere that I try putting on my webcam just doesn't show anything even though the blue lights are on.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Non working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not work, tried using it on multiple computers. Same error
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's not what we expected to deliver. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Rated 1 out of 5 stars
Not a great choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lighting is very poor and not very clear nor steady
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the lighting issues you've encountered with the Logitech C920s Pro webcam. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Rated 1 out of 5 stars
Logitech makes terrible web cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Don’t waste your money. Lousy resolution, better off spending a little more money on another brand.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .We regret to know that the product did not meet your expectations. We'll make sure to share it with the right team so they can look into it. Thanks for bringing into our notice.
Rated 1 out of 5 stars
Not a replacement for the camera in your pocket
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and use your phone. In all seriousness, for what this provides and the tweaks you would need. Just buying a phone with a good camera video will serve you better.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Faulty/defects
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned 2 of these - both go bad/stop working within a year. Would not recommend.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the awful experience with the C920S Pro webcam. You can try installing the Logitune software and check if this helps. If the issue is persistent, we'd suggest you to contact Logi support and the team will definitely help you out.
- Pros mentioned:Privacy feature, Video quality
Rated 5 out of 5 stars
Awesome - Give it 6 stars not five ******
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After an extensive testing period, I can tell you this is a perfect webcam for Whatever your needs are. I began by plugging this camera into an older laptop I have still operating on Windows 7. The plug and play aspect automatically download the Logitech webcam app for my PC and I was up and running or should I say streaming, shortly there following. There are several options and features for anyone from the amateur vlogger all the way to seasoned YouTube, that make getting up and going quick and simple. On such an older computer, my quality was stiffened and fragmented but at no time was it of poor image quality per the option selected at the time (1080 looked great and even 480 were of decent resolution). On a new high-end gaming PC it was even easier with minimal operating struggles. I used this product with my XBOX by plugging it right into the side USB (Logitech Web Pro is a formatted and compatible cam) and was Live Streaming my game play in beautiful quality (probably because I was in the display box :^) with again just few seconds. The after effect is now wanting to purchase software that will only further enhance my Streaming abilities; with all the bells and whistles available. The camera is sleek and stylish with blue leds side lights to let you know it is working / on. I have had as much fun seeing what all it is compatible with (yes my 4k TV will double as a Skype monitor). In short, if you need or want a web cam THIS IS THE ONE (imo).
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
I would recommend this to a friend Rated 1 out of 5 stars
Don't Waste Your Money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't bother wasting your money if you use Windows 10. There are no compatible software versions for this webcam and now I can't return it because I waited too long to try and use it.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi CamofDash, thank you for your feedback! The C920s is compatible with Windows® 7 or later, macOS® 10.10 or later 10.10 or later, Chrome OS™, USB - A port, and works with popular calling platforms. Try using Logitech Capture: https://support.logi.com/hc/en-us/articles/360025141614 - For additional support, please refer to: https://support.logi.com/hc/en-us/articles/360024326953 - Will, Logitech.
- Pros mentioned:Overall performance, Setup, Video quality
Rated 4 out of 5 stars
Great Image and Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So this is my first Webcam that is not built into my computer. It was SUPER easy to install. I plugged it into an open USB port on my computer and that was it. It connected immediately. The picture is fantastic. The sounds is superb too for a webcam. I use this primarily for video trainings that I conduct. The only downside that kept me from given 5 stars was the privacy shutter. I appreciate that there is one included. But it just sits on the camera very loosely. If the monitor gets shifted or the camera gets moved or bumped the shutter will move. I am surprised it doesn't fit more securely. The base for the camera is also very well thought out. It adjust easily to accommodate just about any monitor size. I feel it is gripping the monitor very well. I can even set it up under my monitor and gain a little height just from adjusting the stand. It also has a place where it can be secured to a camera mount (trip pod for example). Overall super impressed.
This review is from Logitech - C920s Pro 1080 Video Conferencing, Streaming, and Gaming Webcam with Privacy Shutter - Black
I would recommend this to a friend













