Customer Ratings & Reviews
- Model:
- 960-001257
- SKU:
- 6321794
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the excellent video quality, ease of use, and reliable overall performance of the C920s Pro webcam. Many appreciate the included privacy feature. While some users mention challenges with autofocus and cable length, the positive feedback on image quality and ease of setup significantly outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Wont show up on Logitech capture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is NOT recognized by logi capture app. It is the main reason I bought it. Shows up on other apps and camera app. Even shows up on the logitech basic settings app. Just can't get it to show up on Logitech capture app. I've tried everything I could find on web with no luck. Its like they forgot to write this "s" model into the program as a recognized camera.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to share your experience and concerns with the C920S webcam and Logitech Capture software. I'm sorry to hear that you're having issues with connecting the webcam to the software. By any chance, are you on an M1 Mac? We are having some issues with the new Apple M1 chips and it is causing some unforseen technical problems, and our team is working on compatibility. I use the C920S on a Windows 10 machine and it works well with Capture on my computer. Please visit our support site for more troubleshooting tips and updates: support.logi.com
-Charlton at Logitech
Ok webcam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good webcam. Does have some trouble focusing at times.
I would recommend this to a friendgood but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good but not great, there are better cameras for just a bit more $$
I would recommend this to a friendLogi Capture Software crashes on Mac
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This rating is due to the fact that I wanted to use Logi Capture in conjunction with the webcam. The webcam was recognized by my Mac just fine. However, when I installed Logi Capture I found that it would crash when launched. I was never able to get Logi Capture to run. I filed a ticket with LogiTech support but so far none of their ideas have worked: - install as a different user on the computer - clear NVRAM/PRAM then install - boot in safe mode then install I've returned the webcam and will work with LogiTech support a bit more. If we can fix this I'll give it another chance, if the software won't boot, I'll look for a different webcam to purchase.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, we're sorry to see you're having some software related issues with using your C920S webcam with Logitech Capture. For the Mac, this software is still in a beta which is why it crashes. The webcam itself can be used with other apps for recording like Streamlabs OBS for example. But hopefully Tech support can find a solution for you.
Less than desired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The webcam took a very wide angle view - which would not be bad except that it placed me too far away. Using the additional software allowed it to better zoom in --- but that software does not play well with Microsoft Teams, especially when I never know when I will get a Teams call. The only way I've found it to work OK is to leave the additional software open all the time.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Terry, thank you for your feedback! You are correct. To use the webcams advanced features, you will need to use and leave Logitech Capture software up and running. Select "Logitech Capture" instead of "C920s Webcam" as your video source for Microsoft Teams. You can also try re-positioning the camera if needed. For support, please refer to: https://support.logi.com/hc/en-us?webcontent=productgettingstarted&mID=793 - Will, Logitech.
Worked great for 2 weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product while it lasted. Worked for a few weeks but ended up returning due to issues
No, I would not recommend this to a friendSimply would not work, and lousy return options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera and my computer (a 5-yo Lenovo operating on Windows 10) simply could not communicate. I tried for hours to set it up for Zoom meetings, and it just would not happen. Also, I couldn't locate any software that would have allowed me to change the settings, so I was stuck with default settings. The puny info that is send with the camera is absolutely no help at all. THEN, when I went to return it, Best Buy wouldn't let me return it via online shipping label, in spite of what their sales page says. I had to drive half an hour and wait in line to get a refund. Not happy.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi MaryAnn, sorry to see you're having some software related issues with your C920s webcam. The webcams are designed to be plug and play but sometimes you have to tell the app you're using the webcam with (Zoom in your case), to switch from the default camera to the webcam. Hopefully that helps clear some confusion.
Computer camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get to work with company software for video meeting. Best Buy made return easy.
No, I would not recommend this to a friendWebcam review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work fine. I bought it as a requirement for school.
I would recommend this to a friendNot satisfied
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so satisfied with this product with the price I paid.
No, I would not recommend this to a friendGreat webcam with dual mic
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing camera and has a wonderful noise canceling mic. I use it for Teams meetings daily. I have been thrilled with the results.
I would recommend this to a friendDisappointed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed in this camera. It doesn't have the picture and the features that I expected.
No, I would not recommend this to a friendLook for sometime batter.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is good for common video calls. Don’t work with windows hello.
No, I would not recommend this to a friendlogitech c920s pro1080 webcam
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.simple easy to use, decent price and is very easy to setup.
I would recommend this to a friend- Pros mentioned:Overall performance
negative review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my review for this item is good. The TV I was trying to buy online over black friday gets a ZERO!! No one would help me find out if my card was still active and even then I wanted to buy something new and who cared. Not you. So thanks for NOTHING!
I would recommend this to a friendBrand response from Logitech
Posted .Hi bigzero, we're glad to see you're enjoying your C920S HD Webcam! So please give it 5 stars :) But we're also sorry to see you didn't experience the best customer service when looking for your TV. You should receive a separate email from Best Buy asking to rate your TV purchase. Continue to enjoy your C920S webcam and thank you for your feedback! -N from Logitech
I would never step inside their store again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Based on my treatment from Best Buy customer service. I would never step inside their store again.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We truly appreciate your feedback and apologize for the frustration you've experienced. For concerns related to service or return, we recommend checking directly with the place of purchase. Your experience matters and helps us support users better.
Bad Camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good camera for WFH, interviews or video conferencing in general. Makes you look pretty bad and is not great in low light areas. Also if you have tan or darker skin, can really downgrade your appearance lol. Anker cameras are far better quality!
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the disappointment you've experienced with the Logitech C920s Pro camera. Your feedback is important to us, and we'll use it to improve our future products. We understand that video quality is crucial for WFH and video conferencing, and we're sorry that this camera didn't meet your expectations.
Decent but not great on a big monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On certain monitors unable to adjust to get good angle. End up constantly looking up.
No, I would not recommend this to a friendLogitech
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for zoom, not for streaming. I would recommend a Logitech 4k or a actual camera.
No, I would not recommend this to a friendOk webcam...didn’t like the light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Webcam worked ok, but the light, when used, reflected in my glasses and was distracting.
No, I would not recommend this to a friend