Customer Ratings & Reviews
- Model:
- 960-001257
- SKU:
- 6321794
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the excellent video quality, ease of use, and reliable overall performance of the C920s Pro webcam. Many appreciate the included privacy feature. While some users mention challenges with autofocus and cable length, the positive feedback on image quality and ease of setup significantly outweighs the negative comments.
This summary was generated by AI based on customer reviews.
WFH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cam for using webex or teams. Plug and play will not conflict with most company security.
I would recommend this to a friendGood but wish the screen was bigger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but had to return as the screen was too small
No, I would not recommend this to a friendGlitch, Glitch, and Glitch!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give it 0 stars. Glitch, glitch, and more glitches!!!! What am I doing wrong?? I’ve had this for 3 months and I cannot return it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're very sorry to hear you're experiencing so many glitches with your C920s Pro. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Broken.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within a month. I purchased this camera based on vey good reviews and because I was hoping that it's light correction would do the trick for my remote work location that tends to have poor lighting for video reception. This camera did not meet any of those standards. It stopped working within a month of purchasing it and it the image was no better than my ten year old hp. Very disappointed and very much dislike the hassle of having to return an item that should just work!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Sorry to see you were unsatisfied with the C920S Webcam. Sometimes the webcam settings can be adjusted in the app you're trying to use it with. Otherwise, it could be the webcam itself is malfunctioning on you in which case Logitech does offer a 1 year limited warranty. Hope that helps.
Great Webcam
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked this up for my Xbox Series S and PC streams really haven’t had any issues with it.
I would recommend this to a friendEehh... so-so webcam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No zoom/follow face as previous Logitech webcams!!
No, I would not recommend this to a friendHorrible Product; Horrible Customer Support
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these and the microphone and speaker in my computer stopped working. BestBuy replaced it and I have the same problem with this one. Customer Support from Logitech is non-existent; the Bot that they have is IMPOSSIBLE to work with. Never buy anything from Logitech again.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear that you've had an unpleasant experience with our product. We'll surely take this feedback and make sure to share it with the right team. Thanks for bringing it to our notice.
Stopped working within 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within 6 months! I actually liked the webcam, very easy to use and set up. However all of a sudden it just stopped working .. so disappointed with quality
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The part that screws into the tripod was broken. Customer service wouldn’t exchange. I hate this product and Best Buy lol. I’m a card member and haven’t ever asked for an exchange before so the fact they wouldn’t help me out was stupid.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the defective tripod mount on your Logitech C920s Pro webcam. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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- Email Address:
- Country:
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- Brief description of issue:
Doesn't work with Mac M1 Big Sur
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant software issues on Mac. Logitech still sells this camera but has dropped software support for it on apple computers. Doesn't make sense to me. No M1 support in Mac OS 11 (Big Sur). It was working before the Big Sur update, but when I updated my laptop to Big Sur it stopped working. Went to Logitech's website, and they said they were no longer supporting a web cam that they currently sell new for non Intel based Mac's (almost all new apple computers for the past couple years). I'm done with Logitech products. This is a consistent issue with them.
No, I would not recommend this to a friend- Cons mentioned:Focus
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible camera. Very poor focus. Constantly blurs. Not fit for purpose. I would return it but I’m a week or two late for the return window. Logitech should be embarrassed.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Chewy, Very sorry to hear about your terrible experience with the C920S HD Webcam. You can change the settings like autofocus and auto lighting by using Logitech's Capture software. Here's a link to the download: https://www.logitech.com/en-au/product/capture. Also, here's a link to the product support page for the C920 where you'll find troubleshooting FAQs, more software downloads, warranty information, and more: https://support.logi.com/hc/en-us/articles/360024326953--Getting-Started-HD-Pro-Webcam-C920. Hope that you found this helpful and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech
Background light concern
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picks up a lot of background light. Needs more adjustments.
I would recommend this to a friendBrand response from Logitech
Posted .Hey! Thank you for your review. We understand your displeasure and we will make sure to share it with the internal team to look into it.
Awesome webcam
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent video quality. Easy to setup and use. Highly recommended
I would recommend this to a friendBig Brother
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for Big Brother, Big Brother wants what's best for us.
I would recommend this to a friendIts ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The little screw part at the bottom to mount the camera pops out so the camera doesn’t always stay in place or pops off completely
No, I would not recommend this to a friendBrand response from Logitech
Posted .We deeply apologize for the troubles you've encountered with our product. We recommend reaching out to our Logi Support Team, who will guide you through the available options and help find the best solution for your situation.
- Cons mentioned:Compatibility
Don't recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this webcam to see if it will work on my Chromebook like it's advertised. It doesn't support it at all. You need a Mac or Windows laptop for it to work.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi AnimeAssassin, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Good quality with cheap price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap price compare to what you are supposed to spend
I would recommend this to a friendDoes the job
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job. I like that it comes with the privacy cover.
I would recommend this to a friendGreat webcam
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has good quality and easy to adjust to preferred angle.
I would recommend this to a friendSolid Webcam Choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and easily usable webcam. Great value as well.
I would recommend this to a friend