Customer Ratings & Reviews
- Model:
- 960-001257
- SKU:
- 6321794
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the excellent video quality, ease of use, and reliable overall performance of the C920s Pro webcam. Many appreciate the included privacy feature. While some users mention challenges with autofocus and cable length, the positive feedback on image quality and ease of setup significantly outweighs the negative comments.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Autofocus
Clicking noise with skype
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera is making clicking noise when used with skype. It looks like autofocus issue.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Pete, Very sorry to hear about the issue you're having with the C920s Pro Webcam making a clicking noise. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. To that end, there is a 1 year limited hardware warranty that comes with the C920s. Here's a link to File A Claim: https://support.logi.com/hc/en-us/articles/360025075553-Warranty-C920s-HD-PRO-WEBCAM. Hope that you find this useful and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech
- Cons mentioned:Compatibility
Nice but not compatible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not compatible with my MacBook Pro. Returned.
I would recommend this to a friendBrand response from Logitech
Posted .Hi Barley, we're sorry to see you're experiencing some compatibility related issues with your C920S HD Webcam. If you haven't already, please unplug and plug in the USB cord to your webcam. Then restart your computer. It's possible that all the drivers didn't download properly. Sometimes the computer doesn't start using the webcam automatically. So, you will have to edit he video/audio input/output settings on the app you're using the webcam with, in order for it to work properly. If you've done that and are still experiencing issues, you do have a 1-year limited warranty that can be used to have a replacement sent out to you. You can do that here: https://support.logi.com/hc/en-us/articles/360025075553-Warranty-C920s-HD-PRO-WEBCAM. Hope that helps. -N from Logitech
- Pros mentioned:Video quality
Excellent web cam until it isn’t.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera quality is excellent when it works. It often gets blurry and/or inconsistent. If the camera worked consistently it would be five stars.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello signedck,
Thank you for choosing Logitech. I am sorry that you have experienced issues with your C920s HD Webcam; I would like to help.
Please check that Windows is up to date, also please check your “Device manager” for driver updates. In the “Device Manager” please check the pull-down menu under “Imaging Devices”, please right click on the “c920s” option and check for driver updates. If there are updates please run them, if you see “The best drivers for your device are already installed” please select “search for updated drivers on Windows update”. On the “Windows Update” screen, you may see a “You’re up-to-date”, message (you may see an option to “view optional updates”. If you see this option, please select “view optional updates”, where you will find the optional updates in a pull-down menu. If you do not see this option, please select “check for updates”. This likely will reveal the “view optional updates” option. This is based on what I experienced after a recent system update, and these steps resolved the issue that I had experienced. This should improve your experience, but I also recommend utilizing the Logitech software for custom adjustments. This webcam is supported with the Logitech “Capture” and “G Hub” software, both downloads are available on the Logitech support page. I have attached a link to the “Getting Started” support page for the Logitech C920s HD Webcam. I hope you enjoy your webcam.
https://support.logi.com/hc/en-us/articles/360024695174--Downloads-C920s-HD-Pro-Webcam
Best regards,
John at Logitech
It ok.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh. Choppy. Lagged on the audio for me. Too low light.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That sounds like an issue! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Doesn't work for Mac
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Based on the description, it said that it was compatible with Mac computers. Upon opening the box, I saw that it had a USB B port. So I went ahead and utilized an adapter that I have to use it with my Mac, but it wasn't even recognized. I will be returning.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Truly sorry about that! Please be informed that it works with macOS 10.10 or later. Kindly get in touch with the Logi Support Team in this case as they are well equipped to assist you with necessary steps.
Avoid at all costs
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera stopped working pretty quickly and more troubling makes my computer fail to recogize any audio devices so I cant get any sound and it doesnt even let me just disable the audio through the camera so my headset or speakers can be enabled.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's truly unfortunate to hear. Please get in touch with the Logitech support team as they'll be well equipped to assist you with the necessary steps and also will let you know any available options.
Trash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theres a delay with the movements you do while streaming, i have a hyperx for audio and the webcam when i stream the audio comes first then the movements you do. It doesn’t even look like 1080p more like 480p its really blurry so i don’t recommend it at all.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Sorry about the experience. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
- Cons mentioned:Focus
Hazy video and focus issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video gets hazy after a period of 5-10 mins. Works ok if a meeting is for short period of time. Loses focus a lot.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Shivam, Very sorry about the image quality issues you're having with the C920S HD Webcam. You can actually customize the settings of your C920S using Logitech's Capture software. Also, if you're moving constantly---going further or moving closer---the autofocus will have a hard time adjusting. Also, if the lighting is poor, that could also cause haziness and focus issues. Here's a link to some troubleshooting FAQs that may help you with your issue: https://support.logi.com/hc/en-us/articles/360025334493--FAQ-C920s-HD-Pro-Webcam. Also in this link is the download for Capture that will allow you to adjust settings. Hope that you found this helpful and that all is going well. Thank you for choosing Logitech. - Richard from Logitech
Garbage waste of money! DO NOT BUY!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the biggest piece of garbage I have ever purchased! I cannot believe this is $90.00. The quality is terrible. If you move it goes dark...then you move again and it goes light. Yesterday it just started turning tan and no one in zoom could make our image out. Logitech are you serious you are charging this much for a complete piece of garbage??? My husband has a $20 generic webcam he got from Amazon that is 200% better than this. You really need to pull this one from the market.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I'm sorry to hear that you've been having some issues with your C920S webcam. The issue you're describing is probably caused by the lighting in the room you're in, so I would first recommend moving the camera to a different location or at a different angle to possibly mitigate this issue. In addition, if you haven't done so already, feel free to download our Logitech Capture software, which should give you more tools to manually effect the video quality.
Now
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned and replaced this item. The BRIO 300 is working
I would recommend this to a friendBrand response from Logitech
Posted .We appreciate the update and are glad to hear the replacement BRIO 300 is now working for you. We apologize for any inconvenience the initial issue with the C920s Pro may have caused.
- Pros mentioned:Overall performance
Died after 7 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 7 months of occasional use. Worked well before it died. Would not recommend.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Slickrick1,
I am sorry to hear that the camera broke so soon. That sounds like you got a defective product. However, it could be that the firmware is out of date. Either way, please reach out to Logitech's support team for personalized assistance. Also, you can get a replacement product since your camera comes with 1-Year Limited Hardware Warranty. Logitech appreciates your product review. - Leo from Logitech
Dark and poor angled video awaits
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My built in webcam was better. Had hoped that the external camera would better manage lowlight and result in better image. It did not. Missed the return window because I went out of town.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We regret to hear about your unpleasant experience. This is not the experience we want you to have. We'll surely take this feedback and make sure to share it with the right team. However, we'd recommend you to get in touch with Logi support team and check for available options, next steps, and best possible solution in this case.
Not much of a difference.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is not far different from your laptops computer camera unless if it’s broken
No, I would not recommend this to a friendNot very practical
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not adjustable on side to side, which makes it very difficult to use.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello DontBother, we are sorry to hear that the C920s webcam did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do.Thank you for bringing it to our attention. We hope that you give us another chance and give us another review on the new Webcam. Thank you for being part of the Logitech family, have a great day. -Ricky from Logitech
- Pros mentioned:Overall performance
Serves its Purpose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera works fine, but has a limited zoom functionality and not the best focus in lower light
I would recommend this to a friend Be careful. Tech suport from Logitech is not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this webcam! I purchased it and returned it within 6 hours. Reasons: It would not work, period. I jumped through all the hoops, and when three red flags came up on tech support from Logitech, I got in the vehicle and returned it. It might have worked for others, but not for me. And I am not a novice around computers and peripherals.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, and thank you for your feedback! The C920S webcam only comes on when a program is using it. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024326953 - Will, Logitech.
Will not buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good but angle is not so for making eye contact in calls.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Sorry to hear about your experience! You can try installing the Logitune software and check if this helps. We will also take this feedback and make sure to share it with the right team.
Wobbly. Look elsewhere
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very wobbly on top the laptop. It should've come with a stand or attachment. There are better ones out there for 1/3rd the price.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Sidh, we are so sorry to hear that the C920s webcam did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. Thank you for your review, we appreciate the honest feedback. The C920s comes with an adjustable clip to fit any size monitor or laptop screen. Make sure to open the clip and adjust it to the correct size for your laptop. We apologize for any inconvenience this may have caused. Thanks for being part of the Logitech family, have a great day. -Ricky | Logitech
Only worked for two months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this at first, worked great. Two months later, the audio is all messed up, everyone sounds find on my end, but people listening to me are getting feedback and a terrible echo. I have no other devices near this, so it's not interference. It just started happening one day out of the blue, I hadn't changed anything. Complete waste of money.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Elsbeth,
Thank you for your feedback. Sorry for the inconvenience. Be sure to download the software for your device which may fix any minor issues or glitches. Also download Logitech options to access all the features for your webcam. I hope this helps. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
- Pros mentioned:Overall performance
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son’s computer. Good price with good quality.
I would recommend this to a friendBrand response from Logitech
Posted .Hello! I am so glad to hear you are liking the quality and price of the webcam. Thank you for being a Logitech customer and taking the time to write this review for us! We would really appreciate if you could please amend the start rating to reflect this great review. Thank you so much! I hope you have a great day!
-Danielle from Logitech