Customer Ratings & Reviews
- Model:
- 960-001257
- SKU:
- 6321794
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great video quality and overall performance of the C920s Pro webcam. Many appreciate its ease of use, simple setup, and the added privacy feature. However, some users have reported issues with the focus and autofocus, while others desire a longer cable. Additionally, a few customers mentioned compatibility problems across different platforms.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Focus
C920s disappoints
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This webcam has great reviews but my experience was not great. The image quality was less than my Logitech C270. It would not keep focus, even when I put it in manual mode - via the Logitech camera settings app. No real documentation, most of what I found was via web searches. It was a great disappointment... Returned the item.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Patrick, we are so sorry to hear that the C920s webcam did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. At the end of this message, I attached a FAQ list for you to check out to get the best performance out of your webcam. We apologize for any confusion. We look forward to hearing from you again. Have a great day. -Ricky from Logitech. https://support.logi.com/hc/en-us/articles/360025334493--FAQ-C920s-HD-Pro-Webcam
Fine but not as good as Mac built-ins
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected/hoped for better video quality but this was on the grainy side compared to my built-in (Mac) camera. I will say though that lighting makes a huge difference and if I'd had better lighting, maybe I would've had a better experience with it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Please be informed that it is recommended to increase the lighting if you have a fuzzy, grainy, or noisy image. Cameras need light to produce great images. Improving the lighting conditions can considerably improve the image quality. This will also improve on the blur or fuzziness seen during quick movements. However, we will take this as feedback and pass it along to the team.
Works well but Has limitations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good camera. Back lighting is more important with this model than other cameras I have used in the past.
I would recommend this to a friendWaste of money for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to work. Had to go back to old webcam. Probably just a matter of needing to adjust a setting or two but with no customer service available, it was a waste of my money. If anyone is actually reading this, you could help me by figuring it out.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We are sorry to hear that you had trouble getting the webcam to work and that the lack of readily available support led to it being a frustrating experience. We apologize for the inconvenience this caused. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Nah
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microphone would regularly start distorting sound, and the other person would not be able to hear. You also have to navigate the settings to make sure the camera lighting is good - and that took awhile for me to figure out how to do.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the troublesome experience with the product. Please make sure the webcam is connected directly to the computer and not to a hub, extender, switch, adapters or something similar. Also, try different software. For example, Windows Camera app and check if that makes any difference. If the issue persists, reach out to Logi Support and our dedicated team will find a solution.
Good enough
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its alright of a product. Words, words, words, words.
No, I would not recommend this to a friendWont show up on Logitech capture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is NOT recognized by logi capture app. It is the main reason I bought it. Shows up on other apps and camera app. Even shows up on the logitech basic settings app. Just can't get it to show up on Logitech capture app. I've tried everything I could find on web with no luck. Its like they forgot to write this "s" model into the program as a recognized camera.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to share your experience and concerns with the C920S webcam and Logitech Capture software. I'm sorry to hear that you're having issues with connecting the webcam to the software. By any chance, are you on an M1 Mac? We are having some issues with the new Apple M1 chips and it is causing some unforseen technical problems, and our team is working on compatibility. I use the C920S on a Windows 10 machine and it works well with Capture on my computer. Please visit our support site for more troubleshooting tips and updates: support.logi.com
-Charlton at Logitech
Quality not as good as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it. The picture quality is not good.
No, I would not recommend this to a friendLess than desired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The webcam took a very wide angle view - which would not be bad except that it placed me too far away. Using the additional software allowed it to better zoom in --- but that software does not play well with Microsoft Teams, especially when I never know when I will get a Teams call. The only way I've found it to work OK is to leave the additional software open all the time.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Terry, thank you for your feedback! You are correct. To use the webcams advanced features, you will need to use and leave Logitech Capture software up and running. Select "Logitech Capture" instead of "C920s Webcam" as your video source for Microsoft Teams. You can also try re-positioning the camera if needed. For support, please refer to: https://support.logi.com/hc/en-us?webcontent=productgettingstarted&mID=793 - Will, Logitech.
Logi Capture Software crashes on Mac
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This rating is due to the fact that I wanted to use Logi Capture in conjunction with the webcam. The webcam was recognized by my Mac just fine. However, when I installed Logi Capture I found that it would crash when launched. I was never able to get Logi Capture to run. I filed a ticket with LogiTech support but so far none of their ideas have worked: - install as a different user on the computer - clear NVRAM/PRAM then install - boot in safe mode then install I've returned the webcam and will work with LogiTech support a bit more. If we can fix this I'll give it another chance, if the software won't boot, I'll look for a different webcam to purchase.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, we're sorry to see you're having some software related issues with using your C920S webcam with Logitech Capture. For the Mac, this software is still in a beta which is why it crashes. The webcam itself can be used with other apps for recording like Streamlabs OBS for example. But hopefully Tech support can find a solution for you.
good but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good but not great, there are better cameras for just a bit more $$
I would recommend this to a friendWorked great for 2 weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product while it lasted. Worked for a few weeks but ended up returning due to issues
No, I would not recommend this to a friendSimply would not work, and lousy return options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera and my computer (a 5-yo Lenovo operating on Windows 10) simply could not communicate. I tried for hours to set it up for Zoom meetings, and it just would not happen. Also, I couldn't locate any software that would have allowed me to change the settings, so I was stuck with default settings. The puny info that is send with the camera is absolutely no help at all. THEN, when I went to return it, Best Buy wouldn't let me return it via online shipping label, in spite of what their sales page says. I had to drive half an hour and wait in line to get a refund. Not happy.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi MaryAnn, sorry to see you're having some software related issues with your C920s webcam. The webcams are designed to be plug and play but sometimes you have to tell the app you're using the webcam with (Zoom in your case), to switch from the default camera to the webcam. Hopefully that helps clear some confusion.
Ok webcam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good webcam. Does have some trouble focusing at times.
I would recommend this to a friendComputer camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get to work with company software for video meeting. Best Buy made return easy.
No, I would not recommend this to a friendWebcam review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work fine. I bought it as a requirement for school.
I would recommend this to a friendNot satisfied
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so satisfied with this product with the price I paid.
No, I would not recommend this to a friendDisappointed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed in this camera. It doesn't have the picture and the features that I expected.
No, I would not recommend this to a friendGreat webcam with dual mic
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing camera and has a wonderful noise canceling mic. I use it for Teams meetings daily. I have been thrilled with the results.
I would recommend this to a friendLook for sometime batter.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is good for common video calls. Don’t work with windows hello.
No, I would not recommend this to a friend