Customer Ratings & Reviews
- Model:
- 960-001257
- SKU:
- 6321794
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great video quality and overall performance of the C920s Pro webcam. Many appreciate its ease of use, simple setup, and the added privacy feature. However, some users have reported issues with the focus and autofocus, while others desire a longer cable. Additionally, a few customers mentioned compatibility problems across different platforms.
This summary was generated by AI based on customer reviews.
Great at first...but watch out
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera was great to start. Really easy to setup and worked quickly and easily with my WFH setup. Fast forward to about 6 months in and now it will randomly just not connect to the dock I use or the laptop directly. Sometimes it detects it and sometimes it doesn't. I never know and frequently can't use it now. Beware.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi jbrown, thank you for your feedback! For support, please refer to: https://support.logi.com/hc/en-us/articles/360024152634 - Will, Logitech.
Average camera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the logitech camera. My camera on HP laptop worked better than this camera.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there BigO, I'm sorry to hear that your camera wasn't what you expected. If you still have the camera, I would recommend downloading our Capture software, which should allow you to manually edit and shift things like focus, zoom, pan, etc. to get a better picture quality, as there may be something wrong with the auto focus. Usually, manually adjusting the camera will help make the camera work properly again.
Only compatible with Newest Mac OS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware. Specifications on this site are wrong when they say compatible with "Mac OS X 10.10 or higher." Logitech now only offers software for this camera for OS 10.14 or higher. All older OS systems are now out of luck. I cannot evaluate the other aspects of this camera because it will not function in any way on the computer I have.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Vince, I'm sorry to hear that you had some issues with your C920s webcam. If you navigate to our support site, you should be able to find all the software for the device listed in the download section for the C920s support page, including software for Mac OS 10.10, and every version after. However, software shouldn't be strictly necessary to get the camera to work, as it should be plug and play. If you're having issues getting the camera to work on your computer, I would recommend contacting us via our support site for direct assistance as well as troubleshooting tips and tricks.
Disappointed this time around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, I explained what type desk top I had and the clerk assured me this set up would work, my computer's drivers will not support this system.
I would recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear that. Please be informed that C920s works with Windows 8 or later, macOS 10.10 or later and ChromeOS. If you have any other query related to Logitech products, get in touch with Logitech support.
Missing parts
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Step one of setup - attach the 10 cent privacy shutter that we didn’t include.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely apologize for the missing privacy shutter with your Logitech C920s Pro 1080 webcam. This is certainly not the experience we want for our customers. To resolve this issue, please contact the retailer where you purchased the webcam. They will be able to assist you with a replacement shutter or other appropriate solution. We appreciate your understanding and patience.
Terrible support. Works with neither Mac or Window
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps going offline. Thought it was a mac issue, but no even on Windows you have to keep rebooting the machine for it to come online. I am not a novice user who does not know how to trouble shoot, tried all forums no solution works. Was lazy in retuning and now even past the returning window so stuck with a worthless piece of junk
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello NavSin, we are so sorry to hear about the issues you are having with your device.At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. I have attached a link to the direct support website for the C920s. You'll be able to find FAQ's, warranty info, and also any downloads that can help fix your issue. We look forward to hearing from you with an update on how the C920s is working for you. Have a great day. -Ricky from Logitech. https://support.logi.com/hc/en-us/articles/360024152634
Good camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is simple and to the point. Feels durable. Will definitely be tested in my hands. Looks good
I would recommend this to a friendLogitech webcam c920s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Logitech webcam did not come with software or information on how to download software. As of now I have no idea if it even functions.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey! Please refer to the below link to download the compatible software for the Logitech C920s webacm. https://support.logi.com/hc/articles/360024695174-Download-C920s-HD-Pro-Webcam
Won't work with Windows 8 on my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer, running windows 8, will not recognize the camera. I have a $20 piece of crap webcam that will work on my PC but not this. Is it the camera or my computer? Hard to review the webcam if it won't work.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, thank you for your feedback! The C920S Webcam is compatible with Windows® 7 or later. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024152634--Getting-Started-C920s-HD-Pro-Webcam - Will, Logitech.
Over Priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivered it quickly and set up was very easy. But the item was overpriced. Image quality is poor and product isn’t worth the money. Since it was too difficult to return, I kept it. This item received top rating my the New York Times, I can only imagine what lesser products are like.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there, I'm sorry to hear that the video quality on your C920S was sub par. I would recommend downloading our Logitech Capture software, which should allow you to fully customize the quality of your webcam and allow you to manually tweak things like focus.
Not good for streaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the web cam can Use some more features
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Perfecttripod, thank you for your feedback! Be sure to check out Logitech Capture software for additional features: https://support.logi.com/hc/en-us/articles/360025141614 - For streaming, I would recommend the C922 with it's 720p / 60 fps: https://www.bestbuy.com/site/logitech-c922-pro-stream-webcam/5579380.p?skuId=5579380 - or the StreamCam with it's 1080p / 60 fps: https://www.bestbuy.com/site/searchpage.jsp?st=streamcam&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys - Will, Logitech.
Waste of time and money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Video never worked and was unable to set up with my computer. The audio worked fine but all of my troubleshooting was unsuccessful with the video issue.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for your feedback! That is odd, as the C920S Webcam is a plug and play design. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024152634 - Will, Logitech.
Logitech's "Right Sound" function is a disaster!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is terrible! It works for the spoken word, but terribly distorts musical instruments because of Logitech's "RightSound" software. Logitech used to provide an on/off switch for "RightSound" and "RightLight," but no more. These two settings are ON continuously.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi justBill, thank you for your feedback! Use Logitech Capture software to adjust your webcam settings. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024152634 - Will, Logitech.
- Pros mentioned:Overall performance, Setup, Video quality
Excellent Webcam for Reasonable Price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Logitech - C920S Pro HD Webcam is a solid solution for good-quality webcam needs. Simple plug-n-play setup, stereo sound, flexible options for positioning on monitor or tripod, and basic Camera Settings software with a good set of features all make this a great package for a good price. The added privacy shield, which enables you to block out the lens, is a small, but greatly appreciated, addition. As a Mac user, I was disappointed that the recording software offered by Logitech is only for Windows. The Camera Settings software, though, works great on my computer and I found the standard Quicktime software (included with my Mac) enabled me to record with little difficulty. The Logitech - C920S Pro HD Webcam is one of those welcome tech offerings that simply does it's job well.
I would recommend this to a friend - Pros mentioned:Ease of use, Video quality
Very sharp camera
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Logitech C920s Pro webcam is crazy sharp. I’m used to laptop webcams and their fuzzy resolution. This webcam’s sharpness was a very pleasant surprise The included privacy cover was a nice little addition. That being said, I had thought it was something integrated into the camera itself from the product description. It’s not. Instead, it’s a separate little plastic clip that snaps into place in front of the camera. Not a big deal, but I thought it worth noting. The camera itself has a respectable amount of heft to it. This is not some cheap, hollow plastic thing. Installation was a breeze. I plugged it in . . . the end. No software or drivers needed to install. I just plugged it into my desktop, and it immediately began working using Windows 10’s camera app. Cord length is respectable. I had no problems positioning the camera on my desk while plugging it into my computer tower on the floor. The cable had plenty of slack, and I was able to move the camera around fairly easily. The camera has a variety of different positioning options. It can sit on its own base and rest on your desk, it has a tripod mounting hole on the base if you want to attach it to a tripod, and it can rest on top of your monitor by unfolding the base. This last one didn’t work too well for me as my monitor was too thin to properly support the camera at any usable angle. I did manage to get it balanced just right once, but I thought it was a mite too precarious at that angle. I found the camera worked best for me when positioned on my desk and resting on its base. The microphone quality was excellent. The person on the other end of my web chat had no difficulty understanding me whatsoever. I was also able to use the microphone on the camera with Cortana to issue voice commands to my desktop. It should be noted that this camera is NOT Windows Hello compatible. That technology requires infrared sensors and other bells and whistles that this camera is not equipped with. All in all, I’m very impressed by this little camera. I would definitely recommend it for anyone who makes frequent video calls.
I would recommend this to a friend Bad clicking noise when sharing video
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone in my meetings complains about a clicking noise that stops when I stop sharing my video. I think it is the camera trying to auto-focus and the mic picks it up. People have said it sounds like a woodpecker.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Nick, Very sorry about the issue you're having with C920s and the clicking noise that your colleagues hear when you share your screen. I can assure you that it isn't the auto-focus being picked up by the microphone, but most likely a software issue with the application you're sharing with your call. If you have your camera connected to a hub or KVM switch, that could be why this issue is occuring. Make sure that the C920s is plugged directly into a USB port on your computer. For more troubleshooting tips and for live technical chat support, use this link: https://support.logi.com/hc/en-us/articles/360025334493--FAQ-C920s-HD-Pro-Webcam. Hope that you find this useful and that all is going better. Thank you for choosing Logitech. - Richard from Logitech
Awful on Mac even with powerful hardware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The FPS on the camera is absolutely abysmal on MacOS. I'm on a 2019 16" Macbook Pro with the most recent OS and this thing is worse than cheap cameras on Amazon. The LogiCapture software does not help. Not at all worth the price on a Mac.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Absentingnition, Thank you for your feedback. Sorry for the inconvenience you're having with your device. Be sure to download Logitech Options to access all features for your device. If you need further assistance please contact Logitech Support on the website. LaShonda from Logitech
Not a great choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lighting is very poor and not very clear nor steady
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the lighting issues you've encountered with the Logitech C920s Pro webcam. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Wouldn't connect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera came with no instructions, nor would it connect to my laptop. Online instructions are minimal, no mention of downloads/drivers, etc. and yet, nothing happens when connected. Returned
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Athena,
I am sorry that you could not connect your C920s. For future reference, Logitech has all their product information on their website, including downloadable product manuals. Also, whenever you need assistance with a Logitech product, feel free to contact their support team via chat, phone, or email. Logitech appreciates your product review. - Leo from Logitech
- Pros mentioned:Video quality
I don’t know
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No idea how to take a picture of myself like I can on my iPad. I video conference sight and did get myself on the screen.
No, I would not recommend this to a friend