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Customer reviews

Rating 4.7 out of 5 stars with 6667 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers consistently note the great video quality and overall performance of the C920s Pro webcam. Many appreciate its ease of use, simple setup, and the added privacy feature. However, some users have reported issues with the focus and autofocus, while others desire a longer cable. Additionally, a few customers mentioned compatibility problems across different platforms.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 325 Showing 6,481-6,500 of 6,667 reviews
  • Rated 1 out of 5 stars

    Piece of garbage webcam

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke within 12 hours, desktop wouldn’t recognize it, then my laptop wouldn’t. Don’t waste your money.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Daniel, we're sorry to see you're having some compatibility related issues with your C920S HD Webcam. If you haven't already, please unplug and plug in the USB cord to your webcam. Then restart your computer. It's possible that all the drivers didn't download properly. If you've done that and are still experiencing issues, you do have a 1-year limited warranty that can be used to have a replacement sent out to you. You can do that here: https://support.logi.com/hc/en-us/articles/360024923834-Warranty-HD-Pro-Webcam-C920. Hope that helps. -N from Logitech

  • Rated 1 out of 5 stars

    Logitech has gone down hill

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought Logitech had a good reputation.I just wish I returned it before it was too late as it was expensive

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello. Thank you for taking the time to share your experience with us. Is there a specific issue with the C920S that you had purchased? The C920 line is the best selling webcam in the world, so there are a lot of people that love it. Please visit our support site for troubleshooting and FAQ: support.logi.com
      -Charlton at Logitech

  • Rated 1 out of 5 stars

    Gir

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure it is fine, but did not help with my voice breaking up on zoom. Got a headset and took it off and went back to camera from my new HP!

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, Very sorry to hear about your disappointment with the C920S HD Webcam and your voice breaking up on Zoom. There could be several reasons why you're experiencing microphone issues. To troubleshoot your webcam microphone, do the following: verify that you can hear sound through your speakers, test the microphone in Windows Sound Recorder, make sure the microphone is selected in your Zoom settings, and determinen if the microphone drivers are loaded properly in Window Device Manager. Here's a link to the product support page for the C920S that will further illustrate how to troubleshoot your microphone issue along with other troubleshooting FAQs, software downloads, and more:  https://support.logi.com/hc/en-us/articles/360025334493--FAQ-C920s-HD-Pro-Webcam. Hope that you found this helpful and that all is going well. Thank you for being a Logitech customer. - Richard from Logitech

  • Pros mentioned:
    Overall performance, Setup
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Big Improvement over your Laptop Camera

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Logitech was as easy and hassle-free on installation as any webcam I have ever used. No software is provided in the box, and the instructions do not point toward a website to download any software. I plugged in the AC adapter, and connected the USB cable from the camera. Windows 10 detected the camera and installed the proper drivers, and i was up and running. When I checked the Logitech website, software was in fact available, and I downloaded and installed it. This software allowed further manipulation of the field of view than did the Windows 10 camera app. Resolution is 1080p with a frame rate of 30fps.The picture is snappy with good color and contrast. I thought it to be a big improvement over the picture offered in my laptop camera. It worked just great in Skype, and the price is right.

    I would recommend this to a friend
  • Pros mentioned:
    Privacy feature, Setup, Video quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Small Webcam with Great Efficiency

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech - Pro HD Webcam C920s is a good webcam for use on the Xbox One X. It supports Full HD 1080p at 30fps, which is more than enough to use on the Xbox gaming system. Setup was easy and smooth, with no hassles. Took about 5 mins out of the box to set up, connected to a usb port, adjusted position, distance and zooming level. The HD quality is great for the price point. It includes a privacy cover in case you don’t want an open webcam on your system. The only thing that it didn’t come with was the tripod, which would be a good addition to the bundle. Great option for those that don’t want to spend a bundle on a good webcam.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arriverd 2 days late

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mainly FedExs fault for not delivering it on time product is good though would recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Webcam stopped working after two years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in December 2020. Officially stopped working today 6/30/2022. Super bummed. Quality was fuzzy.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Bestbuybb22,
      I am sorry that the C920s webcam stopped working after two years. I will record your product insight and pass it on for further investigation. Logitech appreciates your product review. - Leo from Logitech

  • Rated 1 out of 5 stars

    Worst cam

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dnt waste your money on this cam. My laptop cam is much better quality than this

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Rahul! Sorry to hear the C920S Pro 1080p Webcam with Privacy shutter did not meet your expectations. It is a great camera used by many Content Creators and people working from home these days. offering a resolution up to 1080p at 30fps. Of course, we also have other models with an even superior video quality depending on your needs, like the StreamCam and 4K Pro webcams, if that's something that would better fit your needs. - Mathieu from Logitech

  • Rated 1 out of 5 stars

    Stopped working after 3 days

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webcam stopped working after 3 days of use. Worked fine then repeatedly crashed. Didn't even work with the logitech application.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Matt,
      Thank you for choosing Logitech, and for taking the time to review the C920s webcam. I am sorry that you experienced issues with your webcam; I would like to help.
      -Please check that Windows is up to date, also please check your “Device manager” for driver updates. In the “Device Manager” please check the pull-down menu under “Imaging Devices”, please right click on the “c920s” option and check for driver updates. If there are updates please run them, if you see “The best drivers for your device are already installed” please select “search for updated drivers on Windows update”. On the “Windows Update” screen, you may see a “You’re up-to-date”, message (you may see an option to “view optional updates”. If you see this option, please select “view optional updates”, where you will find the optional updates in a pull-down menu. If you do not see this option, please select “check for updates”. This likely will reveal the “view optional updates” option. This is based on what I experienced after a recent system update, and these steps resolved the issue that I had experienced. This should improve your experience, but I also recommend utilizing the Logitech software for custom adjustments.
      -This webcam is supported with the Logitech “Capture” and “G-Hub” programs. If you use “Capture”, you will want to set adjustments in “Capture” and select the webcam input as “Capture”. “G-Hub” also supports this webcam, and you can set customizations to specific apps if you would like. Please keep in mind that a webcam can be the input device for one program at a time. If you use “G-Hub” to make adjustments and launch a video conferencing program, there will be a message that the webcam is in use. In this case you would want to close G-Hub, select the webcam as the input device in the Application and if you would like to make more adjustments, you would then launch “G Hub”. When the App has video displayed, Video adjustments can be done in G-Hub, but the webcam will not be displayed in G-Hub as the App will be utilizing the video. This would be the case with what you may experience with some popular video conferencing solutions, and operating systems at this time. I am not sure of the specific details of your setup, but this should be consistent to what you are experiencing. Future updates to operating systems and programs may create a different experience. I have attached a link to the support page for the c920s webcam where you can find software downloads for the Logitech “G-Hub”, Logitech “Capture” programs, as well as further support. I hope you enjoy your c920s webcam.
      Best regards,
      John at Logitech
      https://support.logi.com/hc/en-us/articles/360024695174--Downloads-C920s-HD-Pro-Webcam

  • Pros mentioned:
    Setup, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A Must Have

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was automatic but it required rebooting of my laptop and PC. Both running Windows 10. No software needed. The first thing I noticed was that it has a tripod mount, which is great if you need to record indoor videos, not just use it for video calls. The second thing was that it includes a lens cover, which is not only good to protect the lens but a must have to protect your privacy. You never know when you will be hacked or even broadcast yourself unwillingly. That cover gives me some peace of mind. It is good to notice that the resolution is lower than the cameras built into some top smartphones with 4K resolution but perfectly acceptable for a webcam and adequate for most in-door YouTube recordings. Actually, it is the best webcam I have ever had on my laptop and PC, and for the Web, there is little to no advantage in using a camera with higher resolution than this. I would highly recommend it for its good 1080p video quality, 30fps and great picture even in low lighting environments and default settings in all my tests. I also like that it supports 1080p in widescreen. I was willing to give it a perfect five-star rating, but then I tested the microphone. I expected it to work poorly because my laptop was on the coffee table and I was on the couch, about 10 feet away. The person could hear me perfectly well. I decided to move to over 30 feet and I could still be heard clearly. Since there is nothing above five stars, I did not change my mind. The person at the other end kept saying how clear and smooth the image was with no artifacts even when I moved my arms back and forth very quickly. Very few webcams can do that at any price level. Totally worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Privacy feature, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Easy to use, great quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This webcam is excellent! It is simple to use and seemlessly integrates with applicaitons (streaming, video chatting, etc.) The video quality from this camera is great, even in low light situations. The autofocus and light correction do a wonderful job in near real-time and the cover provides a level of reassurance.The grip/ stand also provides a variety of ways that the camera can be configured. I would reccomend this product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The product came missing a part.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product came missing a part, I went back to solve the problem and I couldn't solve it.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Rapha,
      I am sorry that you picked a tampered product. I will record your issue and pass it along. Logitech appreciates your product review. - Leo from Logitech

  • Rated 3 out of 5 stars

    Not great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera quality is not great. It’s decent yeah not worth the price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy this from Best Buy!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broke within 2 weeks of having it. Use Amazon instead.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great for streamers

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the longest time I lived without a webcam on my gaming PC. It just wasn't something that I thought about, since I mostly only do video chats on my phone, or on the living room tv that does have a webcam. But with the popularity of video game streaming, which has expanded into artist streaming and IRL streaming, I figured now was as good a time as any to get eyes on me. Enter the Logitech Pro HD webcam. I really like the clip design that allows you to attach to any size monitor, regardless of thickness. It even expands out to lie flat for use with old school CRT's if retro gaming with original consoles is your thing. On top of that, there are threads to allow you to attach this webcam to a tripod, which is an amazing addition. I'm planning on doing time-lapse videos of my embroidery machine, and have previously resorted to using a makeshift rig with my tiny action-cam, but this mountable webcam makes things much easier. The picture quality on this camera is great at 1080p. Whether or not your video chat partner sees the same high quality video that you are transmitting, however, is dependent on your upload speeds and your partner's download speeds. The dual built-in microphones pick up sound fairly well, though I ended up bypassing it in favor of using the mic on my wireless headset. The software for the webcam was simple enough to install and provides basic features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Regret buying this!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad quality. Hard to use. Disappointed with this. Returned it and bought a different one.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, sorry to hear that you are unsatisfied with your C920S HD Webcam. We are always looking for ways to improve our products, so we appreciate your review. I have personally used this myself as well, and I must say, Logitech Capture does wonders in maximizing user experience. You can adjust FPS, Filters, and overall quality to make it your own. If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech

  • Rated 1 out of 5 stars

    JVO

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to get the camera to work No instructions .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Privacy feature, Video quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great webcam - For the price I want Windows Hello

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logitech makes great webcams. This one is exceptional as it is very broadcast-oriented, with array microphones and the ability to capture Full-HD (1920x1080) footage with good optical quality and as a result, sits in their 900-series/professional lineup. For the offer price of this webcam, I guess I just expect more. There's only one Logitech camera that bests this as I understand the product line - The BRIO 4K is their penultimate capture device - But its a brilliant 4K professional streaming and conferencing cam that, besides the 4K differentiator and some cute unique tools that leverage its depth-sensing abilities, is remarkable similar to this offering. I'd love to see Logi bring depth-sensing/IR camera abilities down to the 900 series HD webcams and meet somewhere in the middle pricewise - To be honest, the MSRP of this device would assume that its does all of that. Its also got a good industrial design, and a thoughtfully included shutter to ensure that people aren't snooping on your webcam (Russian Hackers) or you aren't exposing your pajamas to your work colleagues on morning calls where you accidentally activate video. My conly complaint about this shutter is that its a cheap plastic piece that's shoved into the product packaging almost hiding between cardboard and its likely to get thrown away by those not looking for it. All in all a good, yet pricey webcam for those looking for HD quality for Twitch streaming, Skype/Teams/Slack calls, and other uses. It doesn't get close to the overall experience of the BRIO but I hope Logitech realizes that there's room for more than one fully-featured cam in their lineup, or maybe they need to redefine their numbering and ranges and what they call "Pro"...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Even if you don’t feel blue, you will look it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible color and no way to access setting—unable to get any customer support.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am sorry to hear about the webcam making you look blue. We do have a free Logitech Software download that allows you to adjust the image. Here is the link to the Logitech Capture Software: https://support.logi.com/hc/en-us/articles/360025141614. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

  • Pros mentioned:
    Setup, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent webcam

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With crisp images, excellent sound, and solid build quality, this is an excellent webcam. Right out of the box, the build quality is obvious. The hinges move easily, the lens is glass (hard to scratch), and the entire device is well thought out. Attaching it to my monitor or laptops was simple, as the hinged case grips even very thin monitors, allowing for multiple viewing angles. Setup is a breeze. I plugged it into my USB port, Windows found the device, installed it, and Logitech located and suggested the correct software to manage it. Once installed, the camera performed as advertised; crisp, high-definition images, and clear sound from the dual microphones. The Logitech software allows you to add a variety of effects to the image, if you want to use it to take snapshots. One quibble – the privacy screen is a separate piece that you mist locate in the box (be careful – it’s easy to miss) and attach. Once attached, it fits solidly in place, but it would be nice if it were pre-installed in a set location. Overall, the Logitech Pro HD is an outstanding camera for all your webcam needs.

    I would recommend this to a friend