Customer Ratings & Reviews
- Model:
- 960-001257
- |
- SKU:
- 6321794
Customer reviews
Rating 4.7 out of 5 stars with 6599 reviews
(6,599 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the excellent video quality, ease of use, and reliable overall performance of the C920s Pro webcam. Many appreciate the included privacy feature. While some users mention challenges with autofocus and cable length, the positive feedback on image quality and ease of setup significantly outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service nice fast and easy to use. So thankful for this app
I would recommend this to a friendRated 5 out of 5 stars
Great webcam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Has A wonderful quality image and very easy to see
I would recommend this to a friendRated 2 out of 5 stars
could be better, could be worse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone is not as good as advertised. Camera quality is mediocre at best.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely apologize for the inconvenience caused by the microphone and camera quality not meeting your expectations or the advertised standards. We appreciate you bringing this to our attention.
Rated 5 out of 5 stars
.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong camera, great quality.. Will have to return.
I would recommend this to a friendRated 4 out of 5 stars
It's OK for the few Zoom mtgs needed for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.compact size. Issues w/angels & adjustments onto monitor Also speaker is not included, so need to purchase another sep. item
I would recommend this to a friendRated 5 out of 5 stars
Like it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install. Great product especially for the money.
I would recommend this to a friend- Pros mentioned:Video quality
Rated 3 out of 5 stars
Meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't connect well with Windows. Video quality is decent. Mic not so much. For the price, what do you expect?
No, I would not recommend this to a friend Rated 4 out of 5 stars
Solid Cam For Streaming
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is a great entry level option. It works perfectly with OBS Studio, Streamlabs OBS, and even Skype. This is a good option if you are just starting out as a streamer or just want a good cam a a good price!
I would recommend this to a friendRated 5 out of 5 stars
Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Simple installation and great value. .
I would recommend this to a friendRated 4 out of 5 stars
No complaints
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice webcam for the price. My daughter uses this for live streaming and gaming and no complaints yet!
I would recommend this to a friendRated 1 out of 5 stars
Non-Functional After a Couple of Months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an incredibly disappointing purchase. I decided to upgrade to the Logitech C920 late last year when I started to do some remote work for the higher resolution and privacy shutter. It worked pretty well for a couple months. It was a little irritating having to use a separate piece of software (Logitech Capture) to make adjustments to the framing, but I quickly adapted. After those first couple of months, however, the camera suddenly stopped working properly. Every time I started to use the camera, it would function for 1 or 2 minutes and then crash. It would flicker on and off a few times before triggering a popup in Windows 10 stating that the USB device malfunctioned and wasn't recognized by Windows. Searching for a fix, I discovered that this has been a significant, widespread problem for many people. I tried about a dozen different recommended fixes I found across various sights and none of them worked. Updating drivers, trying different USB ports, going into privacy settings, even adjusting BIOS... nothing fixed the issue. Recently, a Windows update listed Logitech USB Device Driver updates, so I thought perhaps the problem had been resolved, but no such luck. I went back to using my ancient 720p Logitech C525 several months ago, because at least it works. For $70, 2 months of use is nowhere near worth the price, not to mention all the time I've wasted trying to troubleshoot the problem. People have been posting to tech support forums for years trying to resolve this issue, so Logitech must be aware of it. I can't imagine why such a defective product continues to be sold.
No, I would not recommend this to a friendRated 3 out of 5 stars
No Windows 11 Software Available
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There isn't Windows 11 software. You can still use it, but there are only basic settings.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We appreciate your feedback on the C920s Pro 1080 Webcam. We're aware of the current software compatibility limitations with Windows 11. We are continuously working to improve our software and driver support for all our products, including the C920s Pro. We recommend checking our website for the latest updates and drivers.
- Cons mentioned:Field of view
Rated 1 out of 5 stars
no where near what my older logitech webcam was
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with this model. Description says you can adjust pan and zoom but you cant. The standard setting on the lens is close to a profile picture. You cannot zoom out and zooming in allows you to count spots on the wall across the street.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi! Sorry you're having functionality issues with your C920s webcam. Download the free companion software Logitech Capture, to adjust settings like brightness, zoom, etc at https://support.logi.com/hc/en-us/articles/360024695174--Downloads-C920s-HD-Pro-Webcam. Hope that helps!
Rated 2 out of 5 stars
Beware promise of next day shipping
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted the next day or I would go to a store somewhere myself. Made order, and, more than 30 minutes later mind you, received email saying would NOT be next day--they'd let me know when soon. Gee thanks! Went to cancel--"sorry, been longer than 30 minutes....'uncancellable'!" Yes, this day and age and just IMPOSSIBLE to cancel! In truth, they would prefer me to wait for the unwanted product and drive it to a pick-up point for them, to save them the hassle of their mistake. yay!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Jimmy, I'm sorry that you experienced difficulty with the shipping service offered by Best Buy. I hope that once you receive the C920s that you are able to enjoy the features that it offers. Thank you for being a Logitech customer. Kristi from Logitech
Rated 1 out of 5 stars
Software Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 920s has great optics, but serious software problems when using Windows 11. The webcam controls were completely unusable on Capture and G Hub, and only marginally useful on LogiTune. Given three days, Logitech's tech support was unable to resolve the issues. I returned it on the fourth day. Unless you are a techy, or willing to hire an IT professional to do the troubleshooting, do not buy this webcam. This is not a plug and play device. I wish I could still use my Logitech Quickcam Pro 9000, but it is not supported on Windows 11.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
- Pros mentioned:Video quality
Rated 1 out of 5 stars
Review of Logitech Webcam C920S HD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it a poor rating because it came with absolutely no instructions. I've had a hard time with the video. I've attended several Zoom meetings where I can see the other participants but they cannot see me. My picture appears on my own pc screen but is not transferred to the meeting. Logitech support site is no help at all. The audio is perfect. Just need help with the video.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your poor experience with the C920s. We recommend installing our Logitech Capture software to get the most features out of your webcam and to keep firmware updated.  https://support.logi.com/hc/en-us/articles/360025141614
We also have a quick start guide to help you with usage: https://www.logitech.com/assets/65985/c920s-web-qsg.pdf
If you need more assistance, please visit us at: https://support.logi.com/hc/en-us
Rated 3 out of 5 stars
AWESOME BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son to learn how to stream his video game system. Good starter camera for him.
I would recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
False advertisement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.False advertisement. Doesn't work with Chrome OS system
No, I would not recommend this to a friendBrand response from Logitech
Posted .The C920S webcam does work with ChromeOS. You can try restarting your computer then re-connect the device. Re-seat to another USB port to see if it works. Incase the issue is persistent, please reach out to Logi support.
Rated 1 out of 5 stars
arrived dirty and broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The webcam arrived dirty. When I plugged it in, the laptop didn't recognize it. Searched all around the computer, restarted etc., and it just didn't know this external device was plugged in. I'm returning it.
No, I would not recommend this to a friend













