Customer Ratings & Reviews
- Model:
- 960-001257
- |
- SKU:
- 6321794
Customer reviews
Rating 4.7 out of 5 stars with 6668 reviews
(6,668 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great video quality and overall performance of the C920s Pro webcam. Many appreciate its ease of use, simple setup, and the added privacy feature. However, some users have reported issues with the focus and autofocus, while others desire a longer cable. Additionally, a few customers mentioned compatibility problems across different platforms.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Field of view
Rated 1 out of 5 stars
no where near what my older logitech webcam was
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with this model. Description says you can adjust pan and zoom but you cant. The standard setting on the lens is close to a profile picture. You cannot zoom out and zooming in allows you to count spots on the wall across the street.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi! Sorry you're having functionality issues with your C920s webcam. Download the free companion software Logitech Capture, to adjust settings like brightness, zoom, etc at https://support.logi.com/hc/en-us/articles/360024695174--Downloads-C920s-HD-Pro-Webcam. Hope that helps!
Rated 3 out of 5 stars
No Windows 11 Software Available
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There isn't Windows 11 software. You can still use it, but there are only basic settings.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We appreciate your feedback on the C920s Pro 1080 Webcam. We're aware of the current software compatibility limitations with Windows 11. We are continuously working to improve our software and driver support for all our products, including the C920s Pro. We recommend checking our website for the latest updates and drivers.
Rated 2 out of 5 stars
Beware promise of next day shipping
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted the next day or I would go to a store somewhere myself. Made order, and, more than 30 minutes later mind you, received email saying would NOT be next day--they'd let me know when soon. Gee thanks! Went to cancel--"sorry, been longer than 30 minutes....'uncancellable'!" Yes, this day and age and just IMPOSSIBLE to cancel! In truth, they would prefer me to wait for the unwanted product and drive it to a pick-up point for them, to save them the hassle of their mistake. yay!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Jimmy, I'm sorry that you experienced difficulty with the shipping service offered by Best Buy. I hope that once you receive the C920s that you are able to enjoy the features that it offers. Thank you for being a Logitech customer. Kristi from Logitech
Rated 1 out of 5 stars
Software Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 920s has great optics, but serious software problems when using Windows 11. The webcam controls were completely unusable on Capture and G Hub, and only marginally useful on LogiTune. Given three days, Logitech's tech support was unable to resolve the issues. I returned it on the fourth day. Unless you are a techy, or willing to hire an IT professional to do the troubleshooting, do not buy this webcam. This is not a plug and play device. I wish I could still use my Logitech Quickcam Pro 9000, but it is not supported on Windows 11.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
- Pros mentioned:Video quality
Rated 1 out of 5 stars
Review of Logitech Webcam C920S HD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it a poor rating because it came with absolutely no instructions. I've had a hard time with the video. I've attended several Zoom meetings where I can see the other participants but they cannot see me. My picture appears on my own pc screen but is not transferred to the meeting. Logitech support site is no help at all. The audio is perfect. Just need help with the video.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your poor experience with the C920s. We recommend installing our Logitech Capture software to get the most features out of your webcam and to keep firmware updated. https://support.logi.com/hc/en-us/articles/360025141614
We also have a quick start guide to help you with usage: https://www.logitech.com/assets/65985/c920s-web-qsg.pdf
If you need more assistance, please visit us at: https://support.logi.com/hc/en-us
Rated 3 out of 5 stars
AWESOME BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son to learn how to stream his video game system. Good starter camera for him.
I would recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
False advertisement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.False advertisement. Doesn't work with Chrome OS system
No, I would not recommend this to a friendBrand response from Logitech
Posted .The C920S webcam does work with ChromeOS. You can try restarting your computer then re-connect the device. Re-seat to another USB port to see if it works. Incase the issue is persistent, please reach out to Logi support.
Rated 1 out of 5 stars
arrived dirty and broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The webcam arrived dirty. When I plugged it in, the laptop didn't recognize it. Searched all around the computer, restarted etc., and it just didn't know this external device was plugged in. I'm returning it.
No, I would not recommend this to a friend