Customer Ratings & Reviews
- Model:
- 920-009166
- SKU:
- 10841010
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Logitech ERGO K860 Failed after 5 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only after5 months the K860 keyboard no longer working. I thought Logitech were good products but this keyboard should not only work for 5 months.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Truly sorry to hear about your experience with the product. This is not the experience we want you to have. We'll surely make sure to share it with the right team. However, we'd recommend you to get in touch with Logi support team and check for available options, next steps, and best possible solution.
sorry I missed the return period
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried it. It is now in a closet at work. I try thing s to get beyond the "get used to it" period. Unfortunately, that took too long for returning this. The final nail in the coffin is the lack of backlighting on the keys. I work in a darkened room and the only key that seemed to get used was "backspace"
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi kurtdh, sorry to see you're unsatisfied with your ERGO K860 keyboard. Unfortunately as you said, it doesn't offer backlit keys and we don't offer anything else that is has both features you're looking for. However, a suggestion you could look into would be the K800 Illuminated Keyboard or the K845 Mechanical keyboards. Hope this helps.
Died in less than a month.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than a month and died. I've never liked Logitech.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're very sorry to hear that your Logitech ERGO K860 failed after less than a month of use. We understand your frustration and apologize for the inconvenience this has caused. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Huge Disappointment
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this keyboard for my wife, its been less than a yr and the space and C keys are not working. Very disappointed.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the issues you're experiencing with the Logitech Ergo K860 keyboard. It's disappointing to hear that the space and C keys are malfunctioning after such a short period of time. In order to help you effectively, please provide your information to our support team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Not for Mac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot recommend this product for Mac users. Required 3 phone calls to Logitech before I could get it to work. After the keyboard has been idle for a while, it does not register the first few keystrokes — frustrating when one is trying to enter a password.
No, I would not recommend this to a friendNot worth the $
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it while it lasted. The return window for it ended November 26 but my keyboard will no longer connect to my computer. I've tried troubleshooting through the manual and everything. After 2 and half months of use it is broken.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Henny, we're sorry to see you're having some performance related issues with your ERGO K860 Wireless Keyboard. You do have a 1-year limited warranty that can be used to have a replacement sent out to you. You can do that here: https://support.logi.com/hc/en-us/articles/360041797493-Warranty-ERGO-K860-Split-Ergonomic-Keyboard. Hope that helps. -N from Logitech
Ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard was a little too high for me. The padding was comfortable. But end up returning it.
I would recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear you did not like this keyboard. Thank you for taking the time to write this review, we appreciate all the feedback.
Not happy!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just out of warranty and no longer works!! So very unsatisfied spent $130 just over 1 yr ago and keyboard no longer works. Tried all the trouble shooting, restarted computer,drivers, batteries etc nothing worked had to get another keyboard. I at least have a unified rather expensive mouse.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Cinfal, Very sorry to hear that your K860 no longer works and is now out of warranty. Here is a link to the product support page: https://support.logi.com/hc/en-us/articles/360041324294-FAQ-ERGO-K860-Split-Ergonomic-Keyboard. There are more troubleshooting FAQs to use that you may not have seen. Hope that this helped and that all is going well. Thank you for being a Logitech customer. - Richard from Logitech
Poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only 1 year of use the . Key began sticking and ultimately came off. Contacted Logitech and it was out of warranty so I spent $140 on a keyboard that worked a year.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear that you've had an unpleasant experience with our product. We take product design and quality very seriously, and we apologize for falling short in this area. Your feedback is instrumental in helping us improve our services and products.
Look to your space for this keyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard is too big and difficult to use due to this.
No, I would not recommend this to a friendLogi disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after two weeks, online found out it was common issue. Returned. Have had other products for years without issue.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We regret to hear that you had to return the product and we apologize for any inconvenience caused. We'll surely take this feedback and make sure to share it with the right team. Thanks for bringing it to our notice.
Lost connection ANYTIME.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This keyboard suck. Keep losing connections if you leave it idle for a while. by a while I mean couple minutes. EVERYTIME when you start typing after idel it either lag or just lost connection. absolutely watse of money.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Nick, I'm sorry to hear that you've been having some connectivity issues with your K860 keyboard. The keyboard is designed to go into rest mode to save battery when not in use, so to prevent lag when using it after it goes to sleep, I would recommend changing from Bluetooth to the USB dongle included with the device. If you've been using the USB, try using Bluetooth instead to see if the issue is to do with the dongle.
Comfortable and ergonomic
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using ergonomic keyboards for several years now and they are all slightly different. This particular keyboard stands out and has become my favorite. My home office configuration has a main computer, a laptop and a Mac. With this keyboard, I can consolidate down to one keyboard with its three connections. I simply press a button and I'm in control of a different device. It's also configured with Mac buttons which makes this a one of a kind. The wrist rest is very comfortable and it has two elevation settings for optimal comfort. This allows for three elevation options. The keys are soft and quiet making it a very enjoyable keyboard. If you haven't used an ergonomic keyboard before, it's well worth the investment. My wrists feel so much better at the end of the day. Finally, it allows for either bluetooth connectivity or an included USB dongle. With my three computers, I have been using the bluetooth option.
I would recommend this to a friendBeware Best Buy open box!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy open box didn't include the USB hub to connect it to my computer, and they didn't want to give me a partial refund either
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's unexpected. We understand your displeasure and we will forward it along to the right team so they can look into it. Thanks for bringing this to our attention.
Worst keyboard ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regretted buying this keyboard the moment I tapped the first key. The device is way too narrow which cause the keys to sit too close together. It was impossible for me to type ANYTHING without making several typos. I returned it the same day.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello MarNicHunt,
Thank you for sharing your experience with the K860 Wireless keyboard. I am sorry that this keyboard did not fit your preferences, we appreciate your feedback. I use this keyboard personally. For me, it is comfortable. I hope you will find another Logitech keyboard that is a better fit for you. Please feel welcome to visit the Logitech website for support with any of your Logitech products.
Best regards,
John at Logitech
https://support.logi.com
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NO stars, 3 weeks after purchase it died. Tried new batteries and it works for about 10 minutes hten stops responding..
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's unfortunate! Refer the mentioned steps and check if that helps to resolve the issue: 1. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. 2. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay. 3. Keep other electrical wireless devices away from the USB receiver to avoid interference. 4. Try on a different computer. Incase if the issue still persists, reach out to Logitech Support Team.
Juice not worth the squeeze
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money. The less expensive Logitech keyboard was much more user friendly. A personal emergency kept me from returning it to BestBuy, or I would have exchanged it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Peace,
I am sorry that the K860 Ergo keyboard did not meet your expectations. Logitech appreciates your product review. - Leo from Logitech
Awkward. Not up to Logitech par
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Logitech products. They are high quality and last. But this one is not designed well. The space bar is awkward with sharp edges that your fingers get caught on. Save your money and find another alternative.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear you are not satisfied with the keyboard. Another ergonomic option would be the K350. Here is the link to it just incase you would like to check it out: https://www.logitech.com/en-us/products/keyboards/k350-wave-ergonomic.920-001996.html?crid=27. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Ergo-No!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, the device stopped working 4 days after the return policy ended.
No, I would not recommend this to a friendBrand response from Logitech
Posted .In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really dislike this and prefer the Microsoft one
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely regret if our product provided you with a inferior experience. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.