Customer Ratings & Reviews

Hi Jess, sorry to hear that you are unsatisfied with your G703 (Hero) Wireless Optical Gaming Mouse. We are always looking for ways to improve our products, so we appreciate your review. Here is an outline on our warranty:
Logitech warrants to the original purchaser that your Logitech hardware product shall be free from defects in material and workmanship for the length of time, identified on your product package and/or at www.logitech.com under specifications for your product, from the date of purchase (or delivery as may be required in certain jurisdictions). You may also find this information by selecting your product in the Online Support section of our website at support.logitech.com. Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser and the country in which the product was purchased. This warranty gives you specific legal rights, and you may also have other rights, including a longer warranty duration that may vary under local laws.

How to Start
The first thing to do if you think you may have a warranty claim is to visit support.logitech.com where you will find a wide range of Support and FAQ pages with valuable technical assistance.

If you do not find a solution on our website, please contact the retailer from whom you made your purchase. Valid warranty claims are generally processed through the point-of-purchase retailer during the first thirty (30) days after purchase. This period of time may vary depending on the retailer.

If your warranty claim cannot be processed through the point-of-purchase retailer, please visit our Support Warranty FAQ section to find out how to contact our Support department.
If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech

Sorry about the experience. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

Hello, we are so sorry to hear that the G703 is not working for you properly. The G703 mouse comes with a 2 year limited hardware warranty. Please reach out to us on our Logitech support page to fill out a warranty claim. One of our Support specialists will reach out to you to get this issue solved. We apologize for any inconvenience this may have caused. Thanks for being part of the Logitech family, have a great day. -Ricky | Logitech. https://support.logi.com/hc/en-us/articles/360036533653-Warranty-G703

Hello, we are sorry to hear that you are not enjoying your G703 mouse. It sounds like you are experiencing hardware issues. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393

Hi! The 24k DPI feature is available through a firmware update via G Hub!

That sounds like an issue. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

Hi Hunter, thank you for sharing your experience with the G703 mouse. I'm sorry that you experienced lag while using the mouse wirelessly. Sometimes you can put the USB receiver in a different port and that will clear the issue. I'm happy that you are enjoying the comfort and other features that this mouse offers. Please continue to enjoy it! Thank you for being a Logitech customer. Kristi from Logitech

We apologize for the unexpected issue with your Logitech G703 LIGHTSPEED mouse. It's unfortunate that it stopped working suddenly. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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Hello Edgar! Sorry to hear you didn't enjoy your experience with the G703 LIGHTSPEED Wireless Optical Gaming Mouse. The mouse was designed for right-handed users in mind, hence the right angled shape it has. In terms of weight, at 95g (without the added 10g weight), it's in the mid-range of our mouse lineup. If you're looking for something lighter with a more standard ambidextrous shape, I'd recommend checking out the G PRO Wireless Mouse https://www.bestbuy.com/site/logitech-g-pro-lightweight-wireless-optical-gaming-mouse-with-rgb-lighting-black/6265132.p?skuId=6265132, which comes in at 80g, or even the lightest of them all, the G PRO X SUPERLIGHT, which weights less than 63 grams. - Mathieu from Logitech

Hello, we are sorry to hear about your middle click issue with the G703. Your product comes with a two year manufacturer warranty. Please visit us so we may resolve this issue for you. https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393

Hello, we are so sorry your experience with Best Buy was not the best. We truly apologize for any inconvenience this may have caused. Here at Logitech, we always strive to keep our customers happy with top notch products. So please, let us know how you're liking the G703 gaming mouse. We are excited to hear from you with an updated star rating. Have a great day!
-Ricky from Logitech

Hello, I am sorry to hear you are not liking this mouse. Please download the free Logitech G-hub software in order to get the most out of your mouse. You can control the settings of the mouse in there. Here is the link just in case you have not done so: https://www.logitechg.com/en-us/innovation/g-hub.html. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hi RobB, thank you for your feedback! You are correct, all new Logitech G products will come in a sealed manufacturer package. - Will, Logitech G.