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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 3437 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the Harmony Smart Control's ease of use, intuitive remote, and extensive compatibility with various devices. Many appreciate its straightforward setup and seamless Alexa integration, while some users mention challenges with battery life and occasional connectivity issues. The app's functionality is a point of contention for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 3,437 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more standing up to find the eye on the TV!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little tricky to initially set up, have patience. Once it's hooked up, it's very easy to use. Nice app for your phone too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the smart phone interface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rather easy to set up for the average user . I really like the smart interface that alone is worth the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy, very reliable. Logitech software updates have kept the system rock-solid. Easy to use and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app is very user friendly and works with all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Remote for Nvidia Shield 2017

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nVidia Shield remote is pure garbage - sleeps to quickly and then queue's multiple commands and runs them all when it decides it should wake up. This remote is perfect. I prefer physical buttons over a touch screen because I can navigate without looking. Using a spare phone I kept hitting buttons I didn't want to. This remotes make the Shield a definite keeper. How nVidia managed to screw up a perfectly good remote on the previous model is beyond me.

    I would recommend this to a friend
  • Pros mentioned:
    Alexa integration

    Rated 4 out of 5 stars

    good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good buy . works with alexa, will recommend to buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The baseline for a truly unified remote experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that devices are controlled through multiple channels (bluetooth, wifi, IR), the hub is a requirement to have a truly unified experience that controls multiple devices. With the addition of a standard remote for times when someone doesn't have a connected smart device, this is the value available.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Just what we needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this at work to connect to a direct TV box installed in the next room. Worked great! Easy installation and setup.....

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great remote control.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great remote control. It has a lot of functionalities that allow you control any device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for my purpose of three functions in my home theater system and wife is happy

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Love this remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a number of devices, this is a great universal remote. Easy to set up with the app and reliable!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    App and Hub are great. Remote is no good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like the remote that came with the hub in this package, but the hub and the app are great for controlling your entertainment systems. I am still trying to find the perfect remote and I don't know if this is it. If you don't mind using your phone or tablet as a remote, it could be right for you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a good purchase. The remote is easy to set up and use. It replaced over 6 remotes. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best universal remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing. I can't believe I waited so long to ditch all my old remotes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product so far (about 2 months)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and very convenient that Harmony application could be installed onto any cell phone. You are getting multiple remote controls which are operating trough the same hub. 4 stars based on my personal experience to get WiFi link with my Verizon 10 + years old Router. Most likely router fault.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best remote to control ALL my electronic devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the smartest move I made when moving into my home. I purchased my entertainment from best buy and having all theses devices I had 5 remotes for each device, but the harmony allowed me to box up those remotes and place them in a safe location. I am clutter free and I can go upstairs to my bedroom and if I forgot to turn off my television, I reach over for my cell phone that is ALWAYS by my side and I power off from my phone and all devices that are synced to my hub are powered off. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worked as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great to integrate my fire tv, sound bar cable box and tv. Nice to have one remote again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but not all the way there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how the Hub works regardless of where the remote is pointed, and the app is great for the inevitable times when the remote is misplaced. My only complaint is that the integration with Amazon Alexa isn't consistent. Alexa often "has trouble finding" the Hub. Fix that and it's a 5-star device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Harmony remote and hub work great. I love the smartphone app which allows me to control the TV from anywhere in the house. I bought this to integrate with Alexa which is still quirky. One of the harmony skills for Alexa claims that you can just say "Alexa turn on the TV". I still have to use the phrase "Alexa tell Harmony to..." with every command. This is a small price to pay for the convenience of not having to get off the couch :-)

    I would recommend this to a friend