Customer Ratings & Reviews

This product is nothing but problems, I had to return it because it keeps disconnecting every 2 days, and it never worked with my Polk audio system, I bought a $10 remote and it worked better, also I emailed Harmony customer support and they gave me a generic answer.

We have other harmony remotes that we love. This one operates differently and the hub is not the most responsive. We've had issues using it with Apple TV and the on/off for DirecTV genie. The setting were imported from the existing harmony remote so I don't think it's the setup.

I couln't get it to connect to echo alexa to ru the tv

Worked the tv fine but would not connect with alexa

Could not get this thing to pari with my iPhone or even work with the included basic remote control. I spent a total of 4 hours on the phone with Logitech support and they couldn't get it to work and their best advise was to take it back to Best Buy...who refused to give me a refund!

Only work for 15 days after that it change settings by itself

I have several inputs that connect to remotes via bluetooth, wifi direct and IR and are on my local wifi networrk. I have them all go through a receiver with one out to my elderly LCD TV. The setup routine for the remote found them all (five different ones) and correctly identified the manner in which they connect to their remotes and stepped me through pairing the bluetooth (which did not require typing any codes into the cell phone, surprisingly). I did have to enter the model numbers of the TV and the receiver, but once in the system, absolutely everything worked without having to be tweaked. It even found a Sonos speaker I did not intend to manage with this remote, but I let it get into the mix and it works as well. The only mistake I made originally was to set up an "activity" called watching TV, and then used the setup program to program buttons on the remote to change the receiver to each of the different inputs. That was a mistake, although the system did what it was told. The mistake was that no matter which input you chose, the remote always was set up as a TV remote and I had to program several buttons individually for each of the inputs, not a good idea, a real kludge. After I deleted that attempt, I set up an activity for each of the inputs. Once you have done one of those, the rest took just a minute or two each. Now, when I push one of the six buttons on the remote that are identified for each of my inputs, it turns on all the necessary devices (or switches to the one I have chosen if everything is already on, and switches the remotes primary buttons to those needed to manage the input associated with the device I have chosen. The remote has additional programmable buttons that you can program individually for each device, but I have as yet not needed to program any additional buttons for any of my devices. The setup also asks if you want to always control the volume with the receiver, which means of course that the volume buttons on the remote control the volume no matter what input has been chosen. Of course it knows the Sonos is not connected to the receiver so the volume button on the remote controls the Sonos without further setup. You can set everything up using a cell phone and I was leery of that because cell phones are really hard to use when you have to keyboard much input. I was expecting to have to enter a lot of information for my five devices, but as I said above, except for the model numbers for the TV and receiver, I did not have to enter any other information as the setup routine identified everything, including the necessary codes for the TV and the receiver once it knew the model numbers. In addition, most universal remotes are a confusion of buttons. This one, on first blush looks like it cannot be complicated enough to do all you need to do with a remote, but as i said before, I did not even have to use any of the programmable buttons because of the setup programming doing that for you. My significant other who would never use a universal remote because of its complexity has switched to this one instantly because it is simple and the buttons you expect to do something for each of the inputs does just that. So far, everything about this remote is brilliant, from setup, to simplicity to everyday use. I do not use the cell phone remote function app because I find the physical remote simpler to use, but the cell phone remote function seems OK. I obviously have no info on the battery life or whether this unit will last at least a couple of years before conking out, but I hope so because this is one of the most well designed pieces of technology I have ever bought.

The remote is uncomfortable and a bit slippery in the hand.The most frequently used buttons, play/pause control buttons are at the top of the remote. To use those buttons you must choke up on the remote with the bulk of the device below your palm.

Followed directions repeatedly to the letter. Supposed to work with Roku-- doesn't work with mine. Has problems with lag on Samsung TV. Tried programming in delays so the TV can finish executing sequences of commands, just makes it worse.

not recommended as it failed shortly after purchase

Terrible. Too difficult to program. This is an overly complicated piece of equipment that does the opposite of simplifying your home entertainment technology.

Refused to turn off my LG 65UH6030 tv. Tried manually programming the power button from the OEM remote and still would not turn the power off. Going back to the Logitech 650.

I have had to download the app a number of times because it stops working. And attests once a week it can't find the hub. and I have very good WiFi. Even the remote that comes with it doesn't power devices on and off half of the time.

Thought it would be easier to program and use. Took hours to download and sync up just to find out there was no way to keep it from turning off the cable box when you power down. For the money it cost I was very disappointed.

Very easy to set up using the iOS app on iPhone. You can set up profiles and when you hit the button everything turns on for that profile. You can even use it with a PS3 since it has bluetooth. The remote that comes with it is small but powerful. No need for a remote for each item now just one remote and its done.

Never got past setup. Customer support is not knowledgeable on this product, so my call kept getting passed onto a 2nd, then third associate.

After opening and setting-up, I knew the remote was not for me. Did not like the feel and functionality of the device. Some may enjoy it, but I ended up returning the next day.

Don’t buy. I bought 3 and these stop working. Waste of my money. I would rather use an older Logitech that is missing a button.

I read Suoipoc's review so I decided to purchase the harmony smart control. I currently have the harmony 1100. I hated the lag, delay and the constant dead battery. I bought the 2.5 mm adapter and the Y's. took 15 min to have the hardware plugged up and the hub automatically updated the firmware once connected to my WiFi network. Since I already had a logitech account, I created a new account from my Iphone then transfered all my device settings over from my old account. Look less than a minute to do that. Total time out of the box and fully functional was less than 30 minutes. Out of all the univeral remotes I've purchased, this by far is the best. If you have some knowledge of univeral remote set up, this will be a snap. If you don't have any knowledge it'll take you a little longer to get things set up. Read Suoipoc's review, it's right on the money!

Remote doesn’t even work hooked up for 4 different things sound bar, DVD player Apple TV and tv. The app We n your phone works well but it’s a waste of momey