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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 3437 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the Harmony Smart Control's ease of use, intuitive remote, and extensive compatibility with various devices. Many appreciate its straightforward setup and seamless Alexa integration, while some users mention challenges with battery life and occasional connectivity issues. The app's functionality is a point of contention for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 3,437 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Does everything I want it to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a small theater set up, I was able to get it to do everything I wanted to. The only thing that was a little tricky was programming some of the favorite channels with a Comcast box.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Remote system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use remote. I set it up through my pc, with a TV, directv box, sound bar, and Blu-ray player. I like the lightweight remote. it has all the necessary controls. it was also easy to set it up with Alexa to use for voice commands. I use both without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great with Amazon Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to try this as we have far too many remotes. Set this up in no time through the Logitech Harmony app and works amazingly well. Can control my TV, Surround sound reciever, Apple TV, Bluray Player and Phillips lighting all by using your voice with Amazon Echo or Amazon DOT

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Older remote that still works perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little tricky on the setup but a little patience and persistence pays off. I had several remotes and devices and all now work perfectly on the included remote and on my iPhone app. Got major points with the wife for simplifying all those remotes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works great and fairly easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fairly easy to set up. A little tricky to setup correct delay with LED TV. Also a web based setup on the computer would be nice, now with that said once it is set up this is an outstanding remote.

    I would recommend this to a friend
  • Cons mentioned:
    Response time

    Rated 3 out of 5 stars

    Fun to use with Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've added the Alexa app for the Harmony Smart Control to use my Alexa Dot to control the television. It was somewhat challenging to get it setup. I looked at other reviews that suggested downloading the Yonomi app. It helped it all to work seamlessly. The Harmony app didn't. The remote itself doesn't respond very well. There's always a delay to it's response. Often I have to press the buttons several time for it to respond. Using Alexa to control the television is fun and easy. Also, it works nearly every time perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with iOS app, and the hub and simple remote work well. The app needs some work though... When using it to control it is sometimes slow to connect, and freezes, or crashes are not uncommon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good upgrade from older Harmony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an older Harmony remote with the backlit LCD that we loved except that it was IR only and had to be line of site. The BEST thing about the hub is the remote and smartphone app are both wireless based and don't need to see the components they are turning on! The hub itself and the IR blaster do, of course, need to be near the devices, but who cares when the remote itself can be in another room! AWESOME. Works every time. The new software is also a little better, but I did like that the older software did NOT require a smartphone to finish setting things up all the way as I prefer to do all of it from my laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Backlight

    Rated 5 out of 5 stars

    Very Happy with the Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, even if you're just buying it for the hub. Works well with Alexa to control your tv/sound system by voice. Remote is very customizable and can control plenty of devices/activities. My only complaint is that it's not backlit so it is hard to use at night.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Logitech finally got it right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had various universal remotes over in cluding the predicessor to this solution (890) I have to say the combi ation of the simple remote and the app on my Galaxy note allow me to do any funtion easily. The setup via app was straight forward, and the web configuration allowed for more advanced tweeks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    More than I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Based on previous experiences with Harmony remotes, I was expecting a lot of activity troubleshooting and having to manually turn on/off my devices, after a few months I have done it once, because my kid was messing with my stereo while the activity was running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great remote And hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this and connected it to our android phones and Google home. Connects everything!

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Excellent solution for remote tv control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother (who lives in another city) sometimes changes the tv channel instead of the cable box channel. Harmony allows me to connect remotely and control her tv. Perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Alexa integration

    Rated 4 out of 5 stars

    Works well with Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was really easy to integrate my Amazon Echo with this remote. That is easily my most favorite feature of this remote. I'm considering purchasing another for my bedroom television.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best universal remote I've used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace dying Harmony One remote and I couldn't be happier. Loved the idea of using my iPhone as a remote, but I now use the supplied remote as much or more than my phone. The reaction time is faster than with my ATT Uverse remote and programmable buttons give me all the functionality I want.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    This was all I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally bought the Elite remote which was nice, but it was complicated to set up and update the hub. This does all the same stuff but you control everything with the app on our phone or tablet but you also get a 'dumb' companion remote that does the basic stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome uni remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second harmony hub remote and I love it. I've had one for my living room setup for about 5 years and it works great, integrates with every device I've paired it with. Works great with alexa with just a little extra setup. The new app makes it even easier to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great with app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is great to use with the Apple app. Only problem is the difficulty when running a receiver with your sound. You often have to manually switch the input.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great smart device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was not as user friendly as I hoped, but I have come to expect that from Logitech's remotes. The device itself is user friendly and integrates with Amazon Echo fairly easily.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    needs work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hub/app isn't very user friendly. It took me over an hour to set this thing up and it still doesn't do most of what I bought it for. Maybe a couple if tweaks will fix this but it shouldn't be so difficult to figure out.

    I would recommend this to a friend
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