Customer Ratings & Reviews

Hi Needitforschool,
Thank you for your feedback. It is greatly appreciated. Sorry for any inconvenience . If you ever need assistance, please contact Logitech Support on the website.
LaShonda from Logitech

Hello, I am sorry to hear about the mouse not working any longer. Fortunately, it has a warranty through Logitech. If you would like to file a claim for a new one, please visit the support page for this item on Logitech.com. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hi Dakota,
Thank you for your feedback. Sorry for any inconvenience. If you need further assistance, please contact Logitech Support on the website. LaShonda from Logitech compatibility

Hello FLdogmom, I'm sorry to hear that you had some issues with your M185 mouse. There are a few ways to troubleshoot the issue, but it's hard to start without knowing more, so I would recommend visiting our support site where you can get direct assistance with any issue you might be having, as well as find warranty information, as the M185 has a 3 year limited hardware warranty. I apologize for any inconvenience this may have caused you, and hope we can solve your issue soon.

Hello, i am glad to hear you are satisfied with the product. Thank you for being a Logitech customer and taking the time to write this review.

Hello, we are sorry to hear that your M185 stopped working for you. The M185 comes with a 3 year warranty. Please contact our Warranty team for support: https://support.logi.com/hc/en-my/requests/new?ticket_form_id=360000621393

Hello scrambler, Very sorry to hear that you're having difficulty powering on the M185 Wireless Mouse. Even if the mouse was switched on, it shouldn't have been powered because there should've been a plastic tab that protected the contacts for the battery. Because it uses an Optical Tracking sensor, you won't see a light. Be sure that the USB receiver is plugged into your computer, the battery tab is removed, and the switch is toggled on. Hopefully things have been squared away by now and you're now enjoying the M185. If not, here's a link to the quick start guide PDF:  https://www.logitech.com/assets/42356/m185-quick-start-guide.pdf. Hope that you find this useful and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech

Hello Qutstm, Very sorry to hear about the issue you're having with the M185 Wireless Optical Mouse and it intermittently not working. If your mouse frequently stops working and you keep having to reconnect it with the USB receiver, try these suggestions: keep other electrical devices at least 8 inches (20 cm) away from the USB receiver, move the mouse closer to the USB receiver, or move the receiver to a different USB port on your computer preferably one that's front facing if you're using a desktop. Also, if you're USB receiver is plugged into a USB Hub or KVM switch that could be causing the issue---plug the receiver directly to your computer. If you're still having problems, then go to: support.logi.com/hc/en-us and connect with a live technician or leave an email and someone will get back to you immediately. Hope that this helped and that all is going well. Thank you for being a Logitech customer. - Richard from Logitech

Very sorry to hear about the issue your having with you M185 mouse not working. Have you tried another USB port to put your dongle on. Also, have you removed the sticker by the battery port that kept the battery? If you need further help, Logitech has a product support help line, 1-866-601-5644. Hope this has been of help.