Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 1992 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers express satisfaction with the MX ERGO Plus Wireless Trackball Mouse, particularly highlighting its ergonomic design and ease of use. Many appreciate the long battery life, Bluetooth connectivity, adjustable angle, and precision button. While the price and size are concerns for some, the mouse is reported to alleviate wrist pain for some users. Some customers have reported issues with the button quality and weight of the mouse.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 1,992 reviews
  • Rated 1 out of 5 stars

    Another cheap $100 mouse

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Primary button stopped working after 2 weeks. Will have to try another one due to a broken hand makes a standard mouse almost unusable.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We are sorry to hear about the troublesome experience with the product. This is not the experience we want you to have. We'll surely make sure to share it with the right team. However, we'd recommend you to get in touch with Logi support team and check for best options in this case.

  • Pros mentioned:
    Bluetooth, Ease of use, Ergonomic design
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Mouse Replacement - Thoughtfully Designed

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a terrific way to replace a mouse. It takes much less space on the desk, and it is very thoughtfully designed. Key features include both USB and bluetooth connectivity, switching of connection between two different computers with a single button, and two programmable buttons. The tilt feature, plus an included optional stand for raising the level higher above a desk, gives many options for finding a comfortable configuration. At first, I found the thumb placement of the roller a bit awkward, as my prior trackball was a Kensington Pro with it's huge ball for finger-rolling. But when I attached the stand and tilted the MX Ergo Plus up, the hand position became perfect for me, and the ease of use became fantastic. Like it's name suggests, it is a very ergonomically designed pointing device. This is definitely the best trackball on the market for most people, and I highly recommend it! I love the desktop real-estate that I've been able to reclaim, and it is physically easier on the wrist/arm/shoulder than using a mouse. Highly recommended!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Upgraded mouse

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy this item again. It doesn’t work properly and it’s a waste of money.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      That sounds like an issue. In order to assist you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

  • Rated 1 out of 5 stars

    My 2nd one.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only works if its 1 foot away from sensor. This is the second one ive bought.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's disappointing. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

  • Rated 2 out of 5 stars

    Was great at first

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery lasted for 2 weeks and it is very difficult to change.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Ergonomic design

    Rated 5 out of 5 stars

    Ergonomically better than the M570 trackball

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an MX Ergo Plus Trackball (only available from Best Buy or Logitech) directly from the manufacturer on New Year’s Day 2018. Note that the ONLY difference between the standard and plus versions of the MX Ergo is an additional magnetic rubber wedge which is included with the plus model. It attaches to the bottom of the trackball to provide an additional 10 degrees of inclination from level. Thus, the maximum inclination from a completely flat resting on desktop position is 30 degrees for the MX ERGO Plus (magnetic hinge plus additional wedge), but only 20 degrees for the standard MX ERGO (magnetic hinge only). There are absolutely no technical differences between the two trackballs and pricing is also essentially identical. So why wouldn’t a smart consumer always prefer the model with an extra “goodie” included for free? I really don’t understand why these two different versions exist. I would simply include the additional insert with every MX ERGO and settle on a single name for this device. Two models with such a minor difference are completely unnecessary! Regarding the trackball itself, the MX Ergo is much more substantial – both larger in size and significantly heavier – than the Logitech M570 trackball that I purchased back in 2011 and have been using religiously every day since then to completely eliminate the carpal tunnel syndrome symptoms that I had been starting to develop with a regular mouse. Both the larger dimensions and the increased heft ensure that this trackball will stay put wherever you place it; the lighter M570 always had a tendency to move around somewhat during use. The MX Ergo also has a more textured, grippy feel during use compared to the much smoother M570. However, apart from the consistent monotone charcoal gray appearance of the MX Ergo throughout (no longer a contrasting blue trackball as in the M570) and the use of an internal rechargeable battery (supposedly lasting up to 4 months on a full charge) instead of the familiar disposable AAs, the most important feature is the angular inclination capability already mentioned above. If you primarily work in a position in which you forearm rests completely flat on a tabletop or other surface, then this feature will not be of much interest to you: use the MX Ergo just like the M570 and let it rest completely flat on your work surface. However, if you spend a significant amount of time standing while you work – with only your hand and wrist being supported by a surface such as a keyboard tray – then inclining the MX Ergo 20 to 30 degrees upwards from level will make for a much more comfortable work experience over time. I have been exclusively using a standing desk since 2013 (Ergotron 24-280-085 WorkFit-PD, Sit-Stand Desk). I stand every day, all day long, rarely sitting at all and the MX Ergo with the additional wedge in place at a full 30 degrees of inclination is just the thing to ensure optimal ergonomic positioning of the hand and wrist with easy thumb-access to the trackball itself. Absolutely no carpal tunnel syndrome symptoms to worry about here! I won’t discuss any of the technical specifications/features of the trackball itself since these can be readily found on Amazon.com and the Logitech support site on the web. You will in fact have to consult the Logitech website when you first receive your MX Ergo since no instructions whatsoever are included in the retail packaging shipped to the consumer. All of the essential quick start information is available only online from where you will also need to download the Logitech Options software to get everything up and running properly. Overall, this is a highly recommended purchase. My right hand and wrist are thanking me already, perhaps yours will too?

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Makes my wrist hurt instead of helping

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because my old Logitech trackball scroll wheel isn't working properly. I have an old M570 and decided to upgrade. Sadly, this one doesn't work for me. It is supposed to be able to be used flat or at an angle but neither works for me. Both have my wrist too high in the air and cause wrist pain within a minute. I'm returning this one. It's sad because I love my trackball but the things designed to be ergonomic are not ergonomic for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst mouse I've used. Loved the old version.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible design, cant get comfortable with it. not designed for road warriors. Wouldn't buy another one. And I have loved my logitech trackballs over the years. I'm going back to the older version; much better product at a much lower price

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Bluetooth
    Tech Insider Network Member

    Rated 5 out of 5 stars

    State of the Art

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is only my second trackball. Haven’t used one in many years. Things have really changed. This is a state of the art product with too many features to mention here. This trackball can be used on Bluetooth or via a Unifying Receiver plugged into a USB port. It can be used with two computers at the same time. U press a button to switch between them. Believe this requires installation of optional software from the Logitech website. The battery is rechargeable via a USB port and good for four months. Charge it for only one minute to last a full day. Please be aware that I am now using this product on an Acer R11 Chromebook. Have the Unifying Receiver plugged into a USB 2.0 port. I also paired it using Bluetooth to an Acer Iconia 10.1” Android tablet running Android 5.1 Optional software probably won’t work on Chrome OS or Android but I don’t really need it. YMMV. Specs say Windows and Mac OSX is only supported. So now U know. Looking forward to less hand strain and the ability to use this fine product on a smaller desktop footprint. And not worrying about battery life or having to keep spare batteries stocked. Another win Logitech. Well done !!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ergonomic design
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Pricy, but good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I genuinely don't like giving hardware recommendations, especially if they're more expensive than what I'm used to. But after having had one for about 2 years, I have to say that this thing has actually made a real difference for my carpal tunnel. It's 100 bucks, which is annoying to spend for a mouse. And it's Logitech, which means that the button switches WILL die in about 2 years, give or take. That said, that extra tilt on the thing has made a noticeable difference in my pain levels. Also, it doesn't need batteries - plug it in via USB for about 10 minutes, and that'll run it for at least a month, if not longer. With the app they have and the unifying receivers, was as easy as clicking a button, switching one off and the other one on. So that's also a good thing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New Mouse

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built., takes some getting use to . So I use it when I don’t want to move a mouse around due to limited desk space.

    I would recommend this to a friend
  • Pros mentioned:
    Angle, Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    I've been hoping for a great trackball

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a fan of trackballs for years. I like their comfort, and I like that they use such a small footprint on your workspace. Unfortunately, trackballs haven't liked me back. Over the years, they'd had all sorts of design limitations, mostly poor and unreliable tracking, no precision. This trackball solves these issues and more! At first I was going to use it to replace my desktop setup. Now I think it's going to be my primary mouse for travel and everything! It's cordless. It uses Bluetooth so you aren't dependent on the usb receiver. This means it's easy to share among two computers because you can switch between channels, you don't have to take the receiver with you, and you get to conserve a precious USB port, and the battery life is impressive so far. The pointer tracking is awesome. It is as responsive as a top grade mouse, and you don't have to pick up and reposition your thumb to move the pointer across your screen. It even has a precision mode; just hit the button above the ball and suddenly the ball moves the pointer precisely over a small space. The adjustable angle -- really clever engineering. At first I was really leery of it. The bases are attached by magnet, so I thought it would be a hassle to stow the mouse in my bag, and that it wouldn't support the weight of my hand when I'm excitedly zipping around the screen. It's really stabile, even at the extreme maximum angle. By the way, that extreme angle is really comfortable for me and my big hands, it feels way better than the traditional shallow position of a trackball. It has the minimum buttons I've grown to need these days -- it has a scroll wheel and forward and back buttons. I'm not happy with the position of the forward and back buttons, and that cost the review one whole star. Forward and back should be at opposite sides of the trackball so they are more intuitive and I can hit them without repositioning my index finger. That's a big departure from what I'm used to. Also, the stacked orientation of the forward and back buttons is not intuitive, so I have to consciously think about which is which. The scroll wheel is pretty good. One improvement would be a quick way to scroll to the top or bottom of the window. I never quite got used to tilting the scroll wheel for side scrolling. I recently got a Logitech MX Master 2S mouse, and it has a side scroll wheel right under your thumb. That would be awesome for this trackball. I would position it on the edge of the device, near where the precision button is located. Overall, if you're a trackball fan, get this one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great mouse for CAD

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the mouse but the thumb button gets triggered often when you don’t mean to do it and the tilt side to side is awkward and tilts when you don’t mean to do it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I couldnt get used to the ball

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldbt getcusrdxto thexroller ball - also thought itsmay lead to thumb problems.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Your feedback has not gone unnoticed. We value your input, therefore we will forward it along to the right team so they can look into it.

  • Rated 1 out of 5 stars

    Defective out of the box

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left button doesn't work properly, it seems to be stuck in the pressed position.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey there FrankG, I'm very sorry to hear your MX ERGO wasn't working properly. If you still have the mouse, please consider contacting us via our support site for warranty information as well as direct assistance with this issue. I apologize for any inconvenience this may have caused you. -Weston from Logitech

  • Rated 3 out of 5 stars

    Satisfactory

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is satisfactory but it is been years since last update to the model.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Title

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cpuldn't get used to the ergonomics. Not a good fit for me

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Ergonomic design
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A bluetooth trackball that's worth it

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say. I don't usually use trackballs. They don't feel natural in the hand, but Logitech did an amazing job with this one. This trackball feels great in the hand. The form factor may be awkward to some people, but I honestly thought that is what separated it from the others. With the use of a metal magnetic piece that functions as an hinge, you can tilt the mouse 20 degrees. Add the wedge in for another 10 degree tilt for a 30 degree tilt. I personally felt the 20 degrees felt more natural, but to each their own. The tilt feels really good and stable. I don't foresee any accidental tilts. I really like the 20 degree tilt, but you can definitely just stick with zero tilt. The metal magnetic piece makes the mouse a bit heavier, but I personally liked having a little more heft to keep it stationary. You can do without the metal piece, but it feels really light, cheap, and unstable. It doesn't stay in the tilted position all too well so definitely need that metal piece. The bluetooth function is great. You can switch between 2 devices. For me, I have a desktop and a Macbook Pro so it's great that I can switch between them. Also, given that the new Macbooks don't have USB-A ports, it allows me to use an actual mouse without the use of an adapter. The scroll is amazing. I find it to be really smooth. The trackball is really smooth as you would expect from a good mouse. It is a rechargeable battery, which is great. I don't need to keep buying batteries to power the thing. There are some critiques that I have: I didn't really find a use for what they called "precision" mode. Which is when you press the button to allow for finer control. Other people may find a use for it although a layperson like me did fine without it. I think this is a problem with alot of Logitech products, but I really get annoyed when there is no spot to hold the unifying receivers. I have lost so many of them. Granted, I mainly use this as a bluetooth mouse so it wasn't too much of a bother. All in all, great comfortable mouse that is my daily driver.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped Working

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the mouse for a month and 5 days and it stopped working. Of course, it was not returnable!

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Professor, I'm so sorry to hear about your issues with the MX Ergo Plus mouse. Logitech has a 1 year limited warranty on the MX Ergo mouse. Definitely want you to enjoy the perks of having such an amazing ergonomic mouse. If you need assistance, you can always get support on our Logitech support website.

  • Rated 1 out of 5 stars

    Broke after 1 year and 5 months

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lived on a desk for a year, and 5 months. The buttons still work, but trackball is dead.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are sorry to hear about your issues with the MX Ergo Plus. Please visit us so our Technical Support team may assist you with this issue: https://support.logi.com/hc/en-us