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Customer reviews

Rating 4.5 out of 5 stars with 823 reviews

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    Rating 4.2 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 823 reviews
  • Rated 1 out of 5 stars

    An overpriced abomination hyped during COVID times

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just terrible. I grabbed the during the time when it was nearly impossible to get. I bought it and kept unboxed to then see the reviews. Of course, those gullible, unprofessional, YouTube reviewers all hyped the camera so much and made (well, adjusted) its footage (video recordings) to the point where the videos coming out of this camera looked ok. Influenced by these MerketYoubers, the return period ended and I opened the camera. Not to be too lengthy, the quality is quite a "piece of work". Yes, the Logitech is sharper and offers 1080P, but the 720p "potato" camera on my MacBook Pro still looks better. Also, the UN-detachable cord of this camera is made of nearly hard plastic, which makes it difficult to arrange your working space neatly. The cord is like it's supposed to deliver 330 volts. There is just nothing good to say about this camera. Do your research and find how to use you phone either for video conferencing or recording, and you will be surprised at the quality you already have. Search for Norm from Tested on YouTube who is sharing his experience with web cameras, and make your informed decision.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Mike! Sorry to hear the StreamCam Plus Webcam wasn't what you had hoped it would be. The video quality you'll get from the StreamCam is indeed up to 1080p at 60fps, which is more than most webcams on the market right now. To make the most out of your webcam and customize your experience, you'll definitely want to download our free Logitech Capture software, so that way you'll be able to fine-tune the details you want to use with your webcam. Here's the link: https://www.logitech.com/en-us/product/capture. The StreamCam is a corded webcam yes, so you won't be able to detach its cable from the camera. It is designed to be attached to the top of your computer screen or to a monitor. Hope those quicks tips will help out! - Mathieu from Logitech

  • Rated 2 out of 5 stars

    Issues with customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not plug into my computer. I needed some advice, so i sent an email to customer service at Logitech and they never answered. Customer service is everything! Poor rating is based on that.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Webcam

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice webcam for live-streaming Facebook YouTube

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great before it was broken. It was more fragile than we anticipated

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello! We sincerely apologize for the inconvenience caused by the Logitech StreamCam Plus 1080 webcam breaking unexpectedly. We understand your frustration, especially if it felt more fragile than you expected. In order to help you effectively, please provide your information to our support team via email at socialcare@logitech.com with your
      - Name:
      - Email Address:
      - Country:
      - Product Name:
      - Brief description of issue:

  • Rated 1 out of 5 stars

    Sick of returning things!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get it to work with my HP computer? Went to return, picked out another, Miss priced in shelf. I ended up getting one from Amazon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Constantly freezes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The video works for about 15-90 seconds then freezes. Then I have to turn off the video and turn it back on in whatever software im using. This woukd be ok occassionally, but having video cut out every minute of a 2 hour zoom session every week is a bit much. Additionally, logitech refuses to help and wants Best Buy to handle all warranty issues even outside of their return period.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Truly sorry to hear about your unpleasant experience with the StreamCam and. This is surely not what we intend to deliver. Your feedback is crucial to us as we continue to enhance our products and user experience. We'd recommend you to get in touch with the support team and explain them the situation who will assist you with the utmost dedication and care.

  • Rated 1 out of 5 stars

    Not A True 1080P 60 FPS Camera... Complete Garbage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well past the return date because I was waiting for my new PCs to show up and even on a USB 3.2 Machine there's SO MUCH motion blur that this camera can't be 60 FPS. I recall the C922 Pro in 720p 60 doing a butter smooth frame rate but it's only performing at 720p. It seems as though you have to pretty much double the res and match or purchase a product with a higher framerate in order to get the quality you want these days. Now I'm looking for a 4K 60 or 120 if they make one to get 1080p 60... Great job Logitech!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Randomly stopped working after a year.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable is poor quality and the choice to only provide a USB-C option is questionable at best. About a year into owning this and using it lightly, probably 20-30 times, the device is bricked. This must have been a faulty one because it worked great while it worked and other reviews are positive, but Logitech support is a nightmare and Best Buy hasn't been helpful. I can't recommend this product.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Matt,
      I am sorry to hear that you can no longer operate your Logitech camera. Since this is not a typical issue, I suggest you double-check your webcam settings and the application settings for the software you use with the camera. I hope this information is helpful. Logitech appreciates your product review. - Leo from Logitech

  • Rated 1 out of 5 stars

    DO NOT BUY!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for about a week then the problems started. Super bummed had to buy a better camera. Too expensive for this many issues this is a $45 camera

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello,
      Thank you for choosing Logitech and for taking the time to share your experience. I am sorry that you experienced problems with your StreamCam Plus Webcam; I would like to help. If you have not already done so, please check your computer for system and driver updates. Also, please download the Logitech "Capture" software for customization and best overall experience. I have attached a link to the "Getting Started" support page for your webcam where you will find product guides, software downloads and further support. I hope you will enjoy your StreamCam Plus, please visit the Logitech website for further support.

      Best regards,
      John at Logitech
      https://support.logi.com/hc/en-us/articles/360043221373

  • Rated 1 out of 5 stars

    Returned- never a video without glitches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return because I got a faulty one. I optimized all of my power settings on my RazerBlade 15 to ensure I didn't have dropouts in the usb-c port, but I still had glitches. The packaging was also thin and flimsy with nothing really protecting the camera except the box itself. The cable is attached to the camera, so if you ever had issues with that, it would be toast. It was disappointing and underwhelming.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Sadpanda, Thank you for your feedback. Sorry for the inconvenience you had with your device. If you ever need assistance please contact Logitech Support on the website. LaShonda from Logitech

  • Rated 2 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this item two weeks ago. I have only used it three times and Already the app freezes on my brand new macbook.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Latasha,
      Thank you for your feedback. Sorry for the inconvenience you're experiencing. Be sure to download the drivers for your device from https://support.logi.com/hc/en-us/articles/360043221373. Also you can download Logitech Capture software for your StreamCam from logitech.com/product/capture to access all the features for your device. If you need further assistance please contact Logitech Support on the website. LaShonda from Logitech

  • Rated 5 out of 5 stars

    Nice webcam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this during black Friday and it has been a really great webcam

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what my son wanted. He saw this and wanted it for college.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bang for your buck!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a streaming camera, this is the one for you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Camera use it everyday for zoom and teams call

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The cord will not plug into a standard usb

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor connector planning, and no adapter is included.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello customer, I'm sorry to hear that you had some issues with the Streamcam plus webcam. The Streamcam plus was primarily designed for apple devices such as the MacBook, hence why it uses USB C instead of USB A. Your feedback is greatly appreciated. -Weston from Logitech.

  • Rated 1 out of 5 stars

    Doesn't work with Apple M1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The allure of this is the software with he flexibility is supposed to provide. Yet the software does not work with Apple M1 Mac. Thus you can't make any adjustments. None. Zip. Nada. And when you call Logi support, they have no idea.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello AS2022, Very sorry to hear about the issue you're having with not being able to install the Logitech software to use with your StreamCam. Yes, Logitech's Capture software isn't compatible with M1 Macs at the moment, you can also use Logitech's G Hub software to make adjustments. Currently G HUB is working properly with software version 2020.12.9532 M1+maOS Big Sur 11.2.3. Hope that you found this helpful and that all is going well. Thank you for choosing Logitech. - Richard from Logitech

  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone just does not work with my Mac as advertised. It will cut out in the middle of virtual meetings. Currently won't work at all until I reboot. Then it stops working again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't last more than 2 weeks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this with high hopes and only 2 weeks after purchase, it is broken. After running about 15 minutes, the video starts jerking around and looks like a scrambled TV show. I certainly hope that the warranty is good.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Pmpro,
      Thank you for choosing Logitech, and for sharing your experience. I am sorry that you have experienced an issue with your Streamcam, I would like to help. I have attached a link to the “Getting Started” support page for your StreamCam, where we can further assist.
      Best regards,
      John at Logitech
      https://support.logi.com/hc/en-us/articles/360043221373-Getting-Started-Logitech-StreamCam

  • Rated 1 out of 5 stars

    Doesn’t work for Mac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not comparable to my laptop was told it was bad experience

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! The device works with macOS 10.14 or later.