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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 839 reviews

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86%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the keyboard quality, ease of use, and long battery life of the Ultrathin Portfolio Keyboard Case. Many appreciate its lightweight design and the protection it offers for their iPad Air. While some mention the case adds a bit of bulk, the overall feedback highlights the positive aspects of its functionality and design. The sturdy stand and available color options are also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-839 of 839 reviews
  • Rated 1 out of 5 stars

    Don't waste your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I would not have purchased this poorly designed product. After less than 3 months of everyday use I noticed keys were leaving small scratches on the iPad screen. Best Buy told me to buy a screen protector! I now use an old iPad soft cover in between keyboard and screen. Yesterday, while typing I noticed two keys (i and c) on the keyboard do not function rendering the keyboard useless. Very disappointed with this product! Money down the drain...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great case IF YOU HAVE A SCREEN PROTECTOR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my brand new iPad Air and I absolutely loved it for the first week that I had it...Until I realized that the flat part of the keyboard behind the magnetic strip lays directly on the screen without any rubber feet to create separation between the hard plastic and the iPad screen. Therefore, the smallest particle of dirt or debris could be stuck on the plastic and when you close the case, it will scratch the screen of the iPad. I haven't been able to get a screen protector yet and when I was cleaning fingerprints off of the screen, I noticed little scratches that were only present in the area where the flat plastic of the keyboard makes direct contact with the screen of the iPad. Before I noticed the scratches, I would have given this case 5 stars. If you don't want a sick feeling in your stomach once you realize your perfect screen is being scratched by the case that's supposed to protect your iPad, DO NOT buy this case. Logitech needs to rethink the design of this case.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Was OK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best quality as the keys were falling off.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ruined by poor auto-sleep function

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love this keyboard case if it did not drain the battery of my iPad every other time I put it down. The case is designed with the magnets that activate the iPad's auto sleep/wake function, but the case shifts around meaning it is constantly waking the iPad. I finally got fed up today and replaced the case with a cheaper model with no keyboard. Fittingly before I can try the new case I have to charge my iPad since it is stone dead.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do NOT buy this product. I bought 30 for teachers at my school and 20 of them have broken. They have ALL broken in the exact same place: the clip that holds the iPad in place. As a result three iPad screens have been broken as a result of the iPad falling out of the broken case. This product is FLAWED!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Live this case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great companion to the ipad air. Keyboard is a good size to type on

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Clip holding ipad in broke with very little use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left clip holding the Ipad broke off with very little use. The keyboard and case are now virtually worthless.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Design

    Rated 1 out of 5 stars

    Product has major design flaw!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one of these 02/18/2014. Plastic tab by power button broke in a little over a week. Returned item to store and was told since i didn't pay extra for geek squad protection, they would only exchange it for the exact same faulty product. Wish i would of read reviews before i made this purchase as many people have had the same issue. I'm now on my second one and i'm sure it won"t make it a month without breaking. Poor design and poor customer service at best buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works well but broke after 1.5 months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device worked well for 1.5 months. Then the upper left plastic piece broke off and it would not hold the Ipad in place. I took it back to Best Buy and it was replaced no questions asked. Customer service was excellent. I am anxious to see if the replacement has the same weakness.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poorly Designed Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am on my third case. Check it out on the internet I read 49 complaints and counting about this case. The case will develop a crack within two to three weeks in the top left corner where the power button is for the I pad air. This results in the I pad not being held securely in the case.. I am on my third case and I spoke to Logitech customer service and they are in the process of re designing the case. I am surprised they still continue to sell it. This break at the power switch only occurs in I pad air models. Logitech is a know name and a good company I believe they will remedy the problem but it will take some time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 1 out of 5 stars

    Junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I would have read the reviews for the one start rating. Didn't not last for three months before the corner broke. Poor fit always slipping down out of the corners. Only one angle to view. I bought a Zagg for my first IPad over three years ago and it still is going strong. Replaced the Logitech with a Zagg today for my Air. Don't waste your money on this case. The Zagg is a better product, with more functions.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Design

    Rated 1 out of 5 stars

    Worst Decision Ever. DO NOT BUY.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case almost a year ago. The construction and material is very poor. Logitech has provided me two replacements since with the first showing a major redesign (i.e. they know they royally messed up). The plastic clips easily crack with little to no stress. It's a shame this company can't release a good product given the high price of the product. By all means, buy the competitor's cases. This keyboard case is junk.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't stay connected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it at first but after 7 months of use it never stays connected to Bluetooth. Shuts off constantly. Tried charging it and it doesn't get any better.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Design

    Rated 1 out of 5 stars

    Piece of s%#*

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this. I bought my first one, which broke within 2 months because the clip holders broke. Now the Bluetooth on my second one does not work after 3 months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cracked Bracket

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife so she can work on documents without breaking out the laptop. She's never traveled with it or abused it, after two months the bracket on the right side has broken and will no longer hold the iPad in place. I have placed a support call to logitech for a replacement.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor design and durability

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son bought me one of these Logitech keyboard/iPad covers for Christmas this last year and two things malfunctioned: one key on the keyboard would not work (the "K" key) and two mounting brackets broke. I purchased another keyboard recently and the EXACT same thing happened within 3 months of purchasing it. DO NOT BUY, look elsewhere for something more reliable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Logitech Customer Service is horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this keyboard in July, it broke in September. My ipad fell off the keyboard and scratched the screen. Since then I have been trying to get Logitech to reply to my emails. Don't buy this keyboard, it will break around the sleep button and if your iPad falls Logitech won't cover your loss.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    plastic piece that locks in iPad keeps breaking

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm on my third Logitech keyboard; the only reason I am still using it is because Logitech keeps replacing it as they won't refund my money. This is used for business use. It is stored properly but the plastic piece on the upper left hand corner continues to break.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Still POOR Design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LTech is great about replacing these only because the *&$ keeps breaking around the hinges which hold iPad i place. Don't waste your time or money on this product.

    No, I would not recommend this to a friend