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Customer Ratings & Reviews

Your price for this item is $449.99
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The comparable value price is $599.99

Customer reviews

Rating 4.5 out of 5 stars with 162 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 4K NVR Security System's camera quality as exceptional, with many praising the clear picture quality, even at night. The system's night vision capabilities are also highlighted for their ability to capture detailed images, even in low-light conditions. Furthermore, users find the system easy to set up and use. Overall, the feedback points to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 162 reviews
  • Rated 5 out of 5 stars

    Not satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I searched for this item and finally bought it. Unfortunately I was not able to get it installed because Geek Squad cannot install it due to me having a 2 story home. I’m sure the product (lorex) would have worked wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NVR is worth it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NVR costs a little bit more but it's just one cable that you have to plug in instead of multiple AV cables like back in the VCR days. Definitely worth the upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera system. It gives me a sense of security even when I am away from home. I love the lights, speaker and siren feature. The benefit of being able to turn it on from your phone is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great security camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent security camera. If you’re looking for a good resolution camera, go for this instead of the wireless ones. The deterrence feature is really useful. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 2 out of 5 stars

    Not so smart motion detection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system was easy to install and set up. Unfortunately, I can't seem to get the "smart motion detection" to work correctly, despite multiple calls to tech support. The option of 'blanking out' areas of the view so they don't create notifications would keep me from getting hundreds of notifications I don't want, but so far....no luck.

    No, I would not recommend this to a friend
    • Brand response from Lorex Technology Team
      Posted .

      Hello Jason,
      Thank you for sharing your feedback and we apologize for the experience you’ve had. Please reach out to us at feedback@lorex.com with your contact details and a copy of the review with a link to the product page so we can help assist and rectify this situation as soon as possible.
      Thank you,
      Lorex Customer Experience Team LorexTechnology

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect!! Exactly what I needed. The only thing is that if you want to connect to the internet you have to have a router and not a hotspot box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Work well for us

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 stars because I haven’t fully learned how to fine tune everything yet. Set up was simple enough. I am not super techy though.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good camera resolution and colors. However the hub/storage unit didn’t work out of box for 4 out of 8 channels. The installation was done by a professional installer from Geek Squad. Had to take the system down and replace it with an Arlo product.

    No, I would not recommend this to a friend
    • Brand response from Lorex Technology Team
      Posted .

      Hello DJShah, Thank you for sharing your concern and we apologize for your recent experience. Your feedback matters to us as we strive to deliver the best possible product and customer experience. We would like to better understand the situation and help to resolve the issue, so please contact us at tier3support@lorex.com. One of our highly trained support team members will be happy to assist you in this matter directly. Also, please make sure you reference the title of the review in the 'Subject' line if you choose to communicate with us through an email, so that the history of your case can be referenced and managed with consistency. Thank you, Lorex Customer Experience Team LorexTechnology

  • Rated 5 out of 5 stars

    Great security system

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clarity and features are great and installation was fairly simple for a DIY type of person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cameras

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product would love to see this company expand more of their product line to lower prices, i feel safer already

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really Nice Cameras!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice camera systems! I wish the quality of the image was a little better but still very nice. Doesn’t seem like 4k.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent surveillance camera system. A lot of good features such as two way talk, siren… I feel much secure now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big pain to setup make sure you have a plan to wire it first but after that it's pretty cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lorex security cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras and price. Easy to install and operate.Best Buy delivery was fast and on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just amazed of how helpful a camera can be! Took me a while to learn how to use it but was very convinient.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I rate them at an 8 out of 10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Cameras with the exception that when it records Night vision you get ghostly figures of people or animals captured during evening and night hours. BBUY doesn’t sell add on cameras for this product. Love the settings. Wayyy better then wireless any day. Never miss anything with 24/7 recording in the NVR.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to install, love the features. Especially the sensor that activates the spotlight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lorex is awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact of no monthly payments to review anything! Definitely recommend Lorex.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Very easy to use and very satisfied. Would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fusion camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera system. It’s durable and works good in any weather conditions.

    I would recommend this to a friend