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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 200 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers often highlight the excellent camera quality, producing great pictures both day and night. The high resolution, while requiring manual adjustment to 4K for optimal results, is also frequently praised. Many appreciate the effective night vision capabilities, including color night vision in sufficiently lit areas and clear infrared vision in darkness. Ease of installation and user-friendly navigation are additional positive aspects mentioned by users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 200 reviews
  • Rated 5 out of 5 stars

    Cameras are very clear, easy to operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The view is clear and when operating every port show a clear distance view of the areas. I’ve that we can focus on individual areas that is scanned and go back to full focus of all cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Coverage!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These camera cover a good amount of territory, we hired a friend to install them and bought the small screen to monitor the videos. We are pleased with our purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Purchase!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these cameras back in November of 2018. So this reviews is based on substantial time in use. These cameras do not perform well at all. A. At night they are set off by all the passing car's headlights, recording volumes of useless info. Many calls to the Lorex company support, all of who tried their best, have not helped at all. B. The PC software is clunky and counter-intuitive. Thus far no software updates or improvements have been provided. The android version is little better. C. The video clarity was fair, particularly back in 2018, but is probably falling behind now in 2020-2021. D. I like the local recording to a hard-drive and no subscription needed--a major plus! I Do Not advise purchase unless there are no/very few cars driving by your location. And, major software improvements are sorely needed, particularly for ease of use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Alarm and light are garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned a different system to get this one but was a bit disappointed since the ad for the alarm and light were misleading. They only work for about 10 seconds and do not work automatically when an intruder shows up. There's no setting for that option and the alarm even when turning it on manually is very faint and will probably make the intruder laugh along with the weak light. I actually wasted 4 hours taking down the old system and getting this one. The one I returned actually had a wider range than this one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never Lorex Again! Embarrassing! Update your app!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App and interface are the worst i've seen in 2019. records but barely usable. i cant go back to see history normally, its sooo outdated and useless. FALLS WAY BACK when compared to other competitors. This is embarrassingly bad. Capable hardware that's limited by a company thats too lazy to invest 1-2k in a better app!!!! I ended up installing an extra nest camera on top of my expensive system. Thinking of returning but i installed thru walls already. Shouldn't. Whats 4k if you cant use ur system with your iphone in 2019! Angry..

    No, I would not recommend this to a friend
    • Brand response from LorexbyFLIRSupportTeam
      Posted .

      We are sorry to hear about your concern and that this product did not meet your expectations. Please note that reviewing playback on the mobile app depends on the site bandwidth and the bandwidth provided on your mobile device. We also recommend using the Lorex Cloud to get the full capability of the system over the mobile or local/remote viewing.

      The Lorex Customer Service Team lorextech

  • Rated 5 out of 5 stars

    Great cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really great if you put them where street light hits them or some type of light the cameras go full color which is great all over a great cameras

    I would recommend this to a friend
  • Pros mentioned:
    Image quality
    Cons mentioned:
    Cable length, Connectivity
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Solid camera, setup can be a bit some work.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hadn't heard too much about Lorex prior to getting this system but, was pleasantly surprised.... Out of the box I found my cameras, cables, DVR, remote and mouse.... Began setup and found the included 60ft cables were too short for my needs... but I moved some things around (reluctantly) and made it work for now... I think I will need to upgrade to the 100 ft cables soon though...A wireless option would be AWESOME.... Setup took some time, but it seemed pretty intuitive, overall not TOO bad, but a bit of a hassle since I need to rearrange my router and DVR stuff to make the included cables work. Once setup, i was very impressed with he 4k quality! Make sure you select the 4k during the setup, it makes a world of difference! The app is very nice and simple. Very good design and intuitive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lights, cameras, sirens and 4k

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This setup has it all. Its only downside is that you must have internet (I do not) to run it unser best case scenario

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear video 24/7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to deter burglaries at my cabin. I feel the ability to turn the light and siren on will make a burglar think twice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    4k Lorex security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The biggest complaint with this system is that it doesn't do well after the 60' cable. You will need adequate lighting at night to get the full 4k effect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent security.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent product for the professional who wants reliable security system that works flawlessly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lorex 4K camera system

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still working good after a year plus of continued use. Good resolution even in night vision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these on sale at my local Best Buy. I haven’t installed them yet but it was worth the price I paid for them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome system only complaint is the cooling fan is a little loud(as per my pregnant wife) but I give it 5 stars!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Lorex camera system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved it but had to return it. The connection went bad. I’m gonna have to say no to recommending.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is good, reaction time to movement is even better. Cables that come with system are extremely long

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great graphics

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, manual is lacking (only available online can not download), bugs and clouds cause motion detection (can be annoying)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t have the words to describe how excellent this home security system has been so far... great great great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good So Far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently had these installed along with other security measures. Seems to work appropriately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great video quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The video resolution is amazing. I have this at a restaurant and when I zoom in can can see everything.

    I would recommend this to a friend