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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 381 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers praise the 16-Channel, 10-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System's high-quality cameras and clear picture, as well as its user-friendly interface and ease of installation. The system's effective night vision capabilities also receive positive feedback. However, some users have reported issues with the hard drive's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 381 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really liking the video quality and clarity and the ability to remotely view video over my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hits on all corners. Awesome product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before this system I had the arlo. Without making this too long of a review lets just say the arlo just try's to impress with tech they havent mastered yet. Yea wireless may seem convenient until you gotta take down your cameras to charge them almost every week. With this it's a one time thing. You wire the cameras up install them and they'll pay for themselves. 24/7 surveillance and recording. Without a subscription if I may add. And you dont just have the images on a monitor you can also get your cameras on your phone. You dont have to worry about if your wifi has enough range no matter how good it is. With the wired set up, that's all it is. One and done. Once they are up you let them do the rest.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Solid system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality camera system. Works well with android devices. Really good viewing angles.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good camera but can't get volume to work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the cameras. They have great quality viewing. Only problem I can't get volume to work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great system for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ma using the Lorex 4K UHD 2TB Surveilance system and I like it much better than my previous ssytem. 4K has better definition and the system is very easy to set up. Just make sure you have a ladder.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good product nice picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for price paid nice clarity on immediate area a little Limited on further range

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great cameras

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cameras, really clear and has many features. Only down side is there’s no audio

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Good Sustem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Night Owl system and the clarity was awful, the app was useless, and retrieving stored footage was sketchy. Replaced it with this system a few days later. Very happy! User friendly, great images, and huge hard drive.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security system, my husband installed it. Great images. Recommend turning down motion detection sensitivity or you'll get shots of every bug outside

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    Cable length, Connectivity
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Should work for most

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thought of having 4K cameras with a beefy storage unit sounds amazing. That is if it works for your situation. First off lets start with the setup. Connecting the storage unit is quite easy. HDMI connection an Ethernet connection and the power. There it 2TB of storage so you could record non-stop on all the cameras for about a month and a half without reaching the units limit! Once you get into the software there are a LOT of options and many are not intuitive. There is a mobile app but it is pretty much limited to viewing the cameras remotely. It is easy to configure the app. All you have to do is scan the code on the side of the main unit. On to the install. I had very specific locations for the cameras to be mounted. This is where the problems arose. Two of the locations were about 110 and 120 feet away from the unit. The included cables are 60 feet so I had two options, buy an additional cable to connect to the included ones or buy a single cable that would run the entire distance. I decided that I would add on to the existing cable. Fast forward, all the cables are in place and ready to go. So I connect the cable to the head unit and then proceed to the first camera. I keep my phone with me to pull up the app to see how things look. Plug in the first camera and no picture! I hear the camera "clicking" but noting appears. Maybe a bad camera? Tried a different camera with the same result. Maybe there was something wrong with the cabling? Tried a different location with the same result. The first two I started with were the most distant from the head unit. Tried one that was with about 40 feet and it came on with a picture! Tried the other close location and it worked too. Went to the Lorex website and opened a ticket. I have to say they are extremely responsive!! Not only did I receive an email, I also received a phone call. First recommendation was to drop the resolution from 4k to 2k :(. Tried that and still nothing. It was determined that over 100' it may not work! So if you can install with the included cables and not need an extension you'll probably be fine. I have to say that the picture quality of the cameras that are connected are excellent! I have not been able to activate the lights that are on the cameras even though that is supposed to be a supported feature. Something else to be aware of. There is no desktop application for the system. If you want to view your cameras on your desktop/laptop computer you will need to get the IP address from the dashboard and type that into your web browser. This will only work when you are on your network. This will not work when you're away from your location. When you're away you are limited to your mobile device. Here's an even bigger problem for most, the head unit only supports Internet Explorer!! If you use Chrome, Opera, Fire Fox or even Edge you're out of luck. The only browser plugin available is for IE. Really Lorex? This system almost seems like it wasn't ready for prime-time, but if you can get past a few qwerks, it might get the job done. I would only recommend this system to someone who is somewhat tech savvy and who's setup would not exceed the limits of the system.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Camera Home System

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little hesitant to buy this, but am glad I did. Able to view cameras from anywhere using my phone. The setup was very easy, and it has been working exceptionally well since day one.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Secruity system

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. I got an awesome deal on this while it was on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Good night vision

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks pretty good at night with no light outside. We have 2 in the backyard. We have no lights and we can see rabbits trying to hide in the dark. I would recommend these cameras!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great resolution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works perfect. Night vision is not the best but not too bad

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Easy set up and installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system was easy to set up for a novice tech guy. The online support and FAQs help out if you run into some problems. Great value for the price and clarity of images are great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent Images

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear and crisp images. Much better than wireless. Easy to set up. Ran wires through the attic to our desired locations. Love our new system.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    CAMERAS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I love the cameras and the system. You have access to the apps, and you can check your cameras from your phone. Great product for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the images worth every penny. You will need more than basic knowledgedge of operating systems to navigate through set up. We are still learning as we go.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is first try at outdoor security, love this product, would recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good camera system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was pretty simple. The wife given for the most part was enough, however once section of home was bypassed due to not enough wire.. check length before drilling. System itself was very easy to start up. The picture is great with awesome detail. Program does a lot and takes a little learning. The mobile app is good and works as it should .. overall it’s a great camera system

    I would recommend this to a friend
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