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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 283 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers praise the Massage Chair Assembly for its overall performance, assembly speed, comfort, massage quality, and placement. Many customers highlight the efficient and fast assembly process. However, some customers have expressed concerns regarding the product's portability and size, noting that it may not be as small as depicted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 283 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and proper installation. Professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery / Assembly of Massage Chair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was friendly, professional and knowledgeable. No mess inside the house...they worked smarter, not harder. They arrived in the window promised, and gave a courtesy call ahead of time. They made sure the product worked properly, and that I was comfortable with the service experience prior to leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every Cent!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the cost for the service they provide..worry free ..set up complete and take trash with them .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Magic hands

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assembled it beautifully. Hasn’t fallen apart yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy chair assembly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was well worth it to pay and not have to worry about assembling the chair. They brought it in and assembled it easy-peasy.

    I would recommend this to a friend
  • Pros mentioned:
    Assembly speed

    Rated 5 out of 5 stars

    They were awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were helpful and quick. 10 out of 10!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job, put it where i wanted it, and cleaned up afterwards. There were no problems and they were very professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice chair but insane service issues

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very good but not great. Wait until its on sale. Get the installation but know the people that come out probably won't be able to put it together. Its a specialty team. The team was very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professionals

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    professional, courteous, friendly, knowledgeable, would recommend to friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We originally had two dates for this chair: a delivery day and a set up day, but the guys took the extra 10 minutes to set it up for us. They didn't have to do that, and I really appreciate that they did. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good sevice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery guys Prompt didn’t unwrap the product until at the house. We’re very careful very professional and taking upstairs and setting things up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for total relaxation.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great massage chair especially when bought on sale. It’s quite with lots of settings to choose from. I only wished though that geek squad offers extended warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were outstanding they were knowledgeable, professional and showed me how to operate. Great job. Thanks Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could know more about the producty being delivered

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was a little late, and it was already a 4 hour window I had to sit through. Unpacking and bringing in the house was easy for them. They did not know anything about operating the chairs, but it's not like they are difficult to learn. Still, they should be taught a little something before delivering

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good chair bought for my wife for Christmas she love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does it again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were able to get the chair together without damaging my house or the chair!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Delivery/Installation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two delivery people were super fast, kind, efficient, and took the time to show us how to work the chair. They managed to fit the chair in a door that barely allowed the chair to fit through without hesitation, and were overall really helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worry free

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was high quality. Arrived on time, professional support provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Massage Chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery personnel were very knowledgeable and was helpful in explaining how to use the product. Very nice pair of young men.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These Guys Knew What They Were Doing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys knew what they were doing. They made my purchase and surprise to my husband so smooth and easy. They're extremely professional and respected my time.

    I would recommend this to a friend