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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 807 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are positive about the washer's cleaning performance, quiet operation, ease of use, and capacity. Some customers have mentioned issues with the spin cycle and reliability. There were also a few complaints regarding installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 806 reviews
  • Rated 5 out of 5 stars

    Cleanest clothes ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleanest clothes I’ve ever experienced with a washer. Would absolutely recommend this w/d pair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not only works great but it’s a beautiful color

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I visited three other appliance stores and I really get the best price at Best Buy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money….

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great until about 10 months in and now it leaks very badly from the bottom of the door ?!

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, AlyssaD. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Noise level
    Cons mentioned:
    Door

    Rated 4 out of 5 stars

    Update from a Maytag 9000 series

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this washer, because my Maytag 9000 series was out of warranty. Nothing was wrong with it, just wanted a new one Incase it broke down. My family has always purchased Maytag washers. I refused to break the tradition. When the first one arrived, (yes I had to send the first one back) it wasn’t leveled properly. After having Best Buy fix it, I felt everything was a go. The delivery guys might have banged the appliance upon delivery. For when I went to do a wash, it got stuck in spin cycle for almost 12 mins. The machine produced a funny smell. Like something was burning. Keep in mind, this was spinning on high for 12 mins consecutively! I called up Best Buy, with no hassle, it was replaced in 2 days. Now that it’s all leveled, this machine works pretty good. My Maytag 9000 series was a 4.3 with a lot of features. This model does have some good features as well. The extra power button, really washes your clothes GREAT! It works on any cycle. I really like how it senses the weight. This model uses more water than the 9000 series, but still doesn’t over do it. The machine is fairly quiet. You only know it’s on, when it’s filling up with water. The spin cycle is really really quiet. Im a little puzzled if this machine has Max Extract Spin. You can’t tell, because it’s so quiet! If it doesn’t, I’ll be in total shock. My old machine had max extract and didn’t get water out of the clothes the way this machine does. I absolutely love how it gets the clothes fully wet, before dispensing the soap!! You really get a descent lather. I do have some dislikes. 1. The fresh hold feature doesn’t work the way the 9000 model does. The older model would let you pause the fresh hold feature incase you only wanted to take a few items out at a time. This model stops as soon as you open the door or stop the machine. 2. No soak cycle 3. The drain house is at the bottom of the machine. Which means you’re probably going to need an attachment house. 3. The door is tinted black and plastic. Not what I expected. 4. No Powerwash But to be completely honest, those dislikes won’t make this machine unbearable or any less desirable. This machine thus fare is living up to the Maytag legacy. I’ll do an update in a year, or sooner if something goes wrong. I honestly doubt this machine will give me problems. My family has used Maytag washers since the 30’s. No one has ever returned them yet. And no, I’m not a Maytag employee. I just love when a brand makes a product that WORKS!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Nana

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything is great. Not only am I satisfied with the product but the guys that delivered it and installed it was great. They were friendly and very courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level
    Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Great washer, good , I mean best buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As is the case with the matching large gas dryer, no simple instructions were included. There are so many features that it is really difficult to guess what they mean, in particular when you combine them. No how-to manual is included, and none is available online. See my review of the gas dryer for my solution, I did the same for the washer. Very quiet. Takes a long time compared to other washers I have had or used. Maybe will turn out to be gentler on the items being washed? After I obtained the information on what the various controls do, the washer was easy to use. But the big Extra Power's action is not deducible: it makes a kind of prewash longer to agitate the clothes longer in the detergent hence clean them better? I don't know how someone could deduce that. There are brief descriptions in one section of downloadable information from the Maytag web site, but this is really stupid. Just include one page of directions. It does a very good job cleaning really dirty clothes, Whites are whiter, colors are brighter! I'm not making this up and I'm not being paid to say this. Wonderful washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Very Good Maytag Washer Front Load

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Maytag washer is relatively quiet, particularly appreciated during fast spin mode. The capacity for a front load machine is really good. Clothes come out clean. I like the extra power feature for particularly dirty clothes loads. Controls are easy to understand and use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Sleek and Quiet 10 yr Warrantee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this set to replace our samungs we had for 7 years. our high end Samsung washer drum broke due to metal fatigue that is common occurrence after 5 to seven years of use. (See YouTube warnings) This May Tag models comes with a 10 year warrantee on the drum assembly and does not have the manufacture defect as the Samsung model. This Maytag set are easy to operate very Efficient and very Quiet, We are hoping this set will last longer than 10 years. They were a little less in cost than the Samsungs. Yes, I would recommend this priduct to Friends and Family

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Washes well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I have had this washer less than a month and replaced it with a five year old Maytag washer that the control board failed on. Fingers crossed this lasts longer than that. It washes very well. The only one feature I miss in my old washer is the quick wash, this new washer the shortest wash is 46 min. It also has thrown SD warnings and shut off because it said there were too many suds. (and I DID NOT add much soap and I am using the recommended HE soap) I now have to put in a towel to absorb the suds when I wash those smaller items. Overall it is a decent washer. The bottom line is they don't make washers like the used to.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a similar model Maytag that broke after 2 years. It includes larger capacity, steam and fresh hold-white that weren't built into the previous one. This model is quieter and does not buck during spin cycle. Performance so far is excellent. The installation technicians were absolutely wonderful, knowledgeable and answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Maytag by Name only

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Maytag in name, but not in quality. I replaced a 20-year-old Maytag with this model and could immediately notice the difference in build quality. It's made of cheaper, thinner materials and is therefore louder when filling/running. There are also a few functionality quirks that are less desirable than my old washer: 1) You have to turn the power on every time you use it. This makes no sense. Even my 20-year-old washer was smart enough to know that if I opened the door, I'm probably about to do a load of laundry, so it would power on automatically. 2) You have to hold the 'Start' button for 3 seconds in order to start the cycle. This is annoying. Don't hold me hostage, just start the wash! 3) The cycle times are very long. My old washer cycles would be from 40-90 minutes, depending on settings. This washer has a cycle time of 2 HOURS for the Towels setting. There are tweaks & settings you can adjust to lower this value, but wow... I expected a newer washer to be quicker & more efficient... not slower. 4) The end-cycle chime is way too soft, even at its highest setting. If I have the laundry room door closed, I can't hear the chime in the very next room. So, I often end up with clothes sitting in the washer for 10-30 minutes because I don't realize that the cycle is finished. This was not a problem on my old washer. On the upside, it can hold much larger loads than my previous washing machine. I can wash my mattress cover in it without cramming it in so tight, so now it has plenty of room to tumble which makes me feel like it's getting a better wash. Overall, I give this washer an 'Average' score. There are some quirks about this washer that makes you wonder if the designers actually ever used it to do a load of laundry in a normal house. Also, I don't expect it to last half as long as my previous Maytag... which was still running great after 20 years but was beginning to rust around the bleach dispenser. The new one just doesn't have the standard Maytag build quality of yesteryear. You can definitely tell the difference since Whirlpool bought them out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Quiet and easy to use settings

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Maytag washer as a replacement for one that was so old you couldn’t get parts. It was still working great but the dryer died. I replaced both units. This washer is much quieter than the old one and gets clothes very clean. Easy to use different settings. Just turn the dial to select cleaning cycles and push the start button.

    I would recommend this to a friend
  • Cons mentioned:
    Door, Reliability

    Rated 4 out of 5 stars

    Seems decent, but will it last?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appliances aren't made to last any longer. After spending an arm and a leg on them, there should be some sense of comfort in knowing that they'll last at least 10 years. That hope is gone. I'm slightly optimistic that the Maytag washer and dryer I purchased will last longer than the G.E's. But time will tell. Within a month of owning this washer, it already had a fatal error code. Could not unlock the door and get to the clothes. I unplugged the washer and then plugged it back in a minute later. The code cleared and the washer functioned normally again. Not sure how long until this happens again. It is a real hassle unplugging a washing machine on a pedestal...

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance
    Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Amazing Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our boys both pee the bed (sometimes in the same night), so we use the Heavy Soil and Heavy Duty Cycle functions. And it might take 3 hours for the load, but the clothes come out smelling like NOTHING. And that;s with an eco-friendly detergent. A normal load only takes 45-60min, and it fits way more clothes than our old washer while still getting everything clean

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm thrilled with my Maytag washer! The purchase was a breeze, and the installation team was prompt and professional. It's been a game-changer in my laundry routine. The machine's various settings and capacity are impressive. It handles everything from delicate fabrics to heavy loads with ease, ensuring clean and fresh-smelling clothes. The energy efficiency is a bonus, saving on bills. The quiet operation is a pleasant surprise too. Maytag's reputation for reliability seems well-deserved. Overall, this washer purchase and installation have truly simplified my life, making laundry day a less daunting task. I couldn't be happier with my choice.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Early review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a bit early to review this product. The washer seems to clean clothes well and is relatively quiet. I anticipate using the extra spin cycle feature with larger loads because at the end of the wash cycle clothes seem wetter than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Efficient, large capacity, excellent laundering

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine replaced a Samsung top loader (which I would not recommend to anyone). It runs quietly and smoothly. It also cleans about 5x better than the Samsung. It has great features and appears very efficient on water use and electrical use. The large capacity allows washing of a king sized comforter.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Maytag washer. Such an awesome upgrade from my last washer. It’s the perfect washer for my house hold. Best decision ever to go with the Maytag. Looks great, easy to use, great quality best warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Pleasantly surprised!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this washing machine. What I like the most is the ease of selecting the best cycle for the type of wash I need. The machine has a simple dial for the various types of wash cycles it is capable of. Capable it is! I washed some bath mats I had accidentally walked on with muddy shoes. This was a last dish effort to get them clean, before they went into the trash. I had previously washed them a few times, without any luck. I washed them using the Bulky Items setting and even used less detergent than before. To my surprise, they came out clean and have a new life. My regular laundry is also noticeably cleaner looking.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Great machine

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Low noise level. Always clean and smells fresh. Great buy

    I would recommend this to a friend
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