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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 253 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers recognize the 5.2 Cu. Ft. High Efficiency Smart Top Load Washer for its cleaning performance and large capacity. Many appreciate the size and find it easy to use. However, some customers have concerns about the noise level and balancing issues. A few have also reported issues with the agitator and control panel.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 253 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient at getting your clothes clean. Easy to operate with very good features.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator, Noise level

    Rated 1 out of 5 stars

    Noisy and broken

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer started making noisy sound after 4 months. 18 months later the plastic agitator broke during the wash leaving shredded plastic shards in my clothes.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, KarenF. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice look but that’s about it! It is not quiet by any means and the biggest flaw is even if you load it evenly after the wash cycle the load is uneven and the washer stops completely. You then have to pull at soaking wet items to re level the load just to get it washed. I have had to do it 3-4 times per cycle. The banging it makes when it’s not level sounds like the whole machine is about to explode! Terrible design flaws I hate that due to quarantines and deaths in my family I missed the return date. Sure wish I had my money back on this one. The delay start is useless because if the load gets unbalanced while you are not home you come home to unwashed clothes!

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Carol, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer/ minor physical damage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is amazing, however it did come with damage I was not aware of, so I am still trying to get that addressed. Other wise really happy

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best ever..

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far a purchase I’ve never regretted after 1st use. I have nothing negative to say. Best cleaning job, fresh smells, all around perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! I love the smart technology, sensors keep the washer from knocking around and damaging itself. The washer is efficient and does use more water than necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I love this machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has a great quality and really high performance

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Clothes washed so we'll they feel brand new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace used set, I recommend not buying used but buying new. They used just don't get the job done like Maytag does.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my washer Maytag. My clothes are white and bright. I will recommend to acquaintances.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Efficient in every way

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This energy and water saving washing machine does a great cleaning close and is quiet. I am very happy with this purchase

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Maytag’s technology ruined a good washer!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had this washer for 9 months and already I’m ready to ditch it! When it agitates it makes the loudest noise as if there are chains dragging in the bottom of the washer basin. It also never adds enough water to the clothes so they can be washed throughly. I can’t take it anymore!!! I called a tech to see what is causing all of the noise and why it’s doing what it is. I think I may need a replacement. Putting up with this too long already.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, GregB. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Good side and relatively les noisy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy Maytag

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is starting to rust and the plastic on the lid is cracking at the hinge site.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Bert, thanks for the review. We regret to hear that your Washer is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Maytag washer. I like my washer because it is big, I wash more clothes in one load, Finally I wash my blankets at home I’m so happy with my new washer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer. Like having the agitator. Cleans well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, but you'll have to be careful with bulky items such as comforters/blankets - being a top load washer, weight distribution gets messed up easily.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Huge washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my new washer. It is huge. You cannot hear it when you are washing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Maytag

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good. My issue is it too deep I have to stand on my tippy toes to reach inside the tub.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    Horrible washer for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this big washer to be able to wash comforters, you can’t; doesn’t get water out completely and agitator is horrible for clothes.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey Jakie, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    rlperd

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit was purchased as a replacement after research. As it turned out, the unit has performed exceptionally well so far.

    I would recommend this to a friend
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