Labor Day SaleEnds September 7. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 505 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers praise the product's generous capacity, effective cleaning performance, and convenient size, also appreciating its ease of use and smart features. However, some customers express concerns regarding its noise level, the agitator's impact on clothes, and frequent balancing issues. There are also reports of reliability problems and control panel malfunctions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 505 reviews
  • Rated 2 out of 5 stars

    Looks good, but laundry is left dripping with h20

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good! However, two stars based on functionality. It does not drain water- not on the regular setting, not for delicates or any other setting. The only setting that will usually drain the water is the quick cycle. I thought maybe I had made a mistake or put too many clothes in but in fact, I keep having to run an extra spin cycle to drain the water. Customer service has been great. Hopefully it can be easily fixed.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey Washer, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand

  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked at alot of different washers but this was am amazing purchase i can control it right from my phone love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer. Would recommend to friends and families.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be happier.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not completely satisfied. It takes over 2 hours to run a white load.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Maytag Washer

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, I have had it for 1 yr and have loved it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    2nd maytag 5.3 the auto balance poor quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You pay $898 for what is suppose to be a high quality washer. My old GE did a better way of balancing than this new machine. I had my GE for close to 18yrs. This new washing machine as smart as it is has a terrible time balancing a load of a towel. Even 2 set of linens it could not successful spin without me te-arranging the items a few times. I find myself having to arrange the items in order to minimize the chance of machine going out of balance. i do not just through it in but having to arrange it is abit tooooo much So why so I keep trying because I wanted to buy American and Maytag was I was told an excellent product...well this is not my experience so far. If a product performance is not up to par from get go what will happen in fews months or a year down the line.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Hopeful2, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly at 1-800-344-1274, via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 5 out of 5 stars

    Love it!!!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works great!! Love the remote start function!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maytag 13 cycle washer 5.2cubic ft

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a washer with an agitator, thank you Best Buy for having one in store that I could see. I have a front loader & am sadly disappointed that it doesn't get my clothes clean enough. Now I'll have Maytag dependability & clean clothes . Will be delivered later this month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HE washer that you can control the amount of water

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it gives the option to choose the water fill size. Can choose the Max water fill so you know your clothes are getting enough water to wash them. I also love the delayed wash timer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Great Product. Great Product. Great Product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer for a few weeks and I have no complaints. It works great, I love the phone notifications when it is done and I have been able to wash large comforters with no issues. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great large capacity washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing settings easy to use. Agitator makes it easy to sort clothes evenly, not like my old whirlpool cabrio which often showed load unbalance and needed resetting and redistributing of laundry. The only issue I have is the end of cycle signal is not loud enough to hear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good washing machine.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I didn't need a fancy washing machine but something with the basics such as delicates, towels, regular, and bulky and it has it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my washer had to mess with the settings a bit to get the hang of it but over it washer great love the modern look no regrets I’m This purchase I’ve been using mom stop since we got them it’s been over a month

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washing Machine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average Machine that took some time to use. Surprised in lack of features.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My first time buying a Maytag, so far so good.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Maytag washer and dryer are still in my box because I’m going to be moving, so hopefully I’m sure I will be satisfied. Maytag is a brand name that has been around along time, I could really never afford it. The price was excellent with holiday discount.

    I would recommend this to a friend
  • Cons mentioned:
    Control panel

    Rated 1 out of 5 stars

    Stay away and believe the negative reviews

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a complete piece of junk. Nothing but headaches and failures and now the knob for settings what select a cycle. We can’t wash any clothes and need to call Maytag service M-F.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Mogulking, thank you for your review. We regret to hear that your appliance is not living up to your standards. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu MaytagBrand

  • Rated 5 out of 5 stars

    Great Machine in its category level

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase for a Family member and told me is quiet when in is operating I confirm this and saves on light bill, low on power when in use.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Do not recommend

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super unhappy with this purchase, domt even try to wash a comforter or heavy jacket in here this machine wont wash it or also doesnt fill all the way up so half your close is in watee and half out. Sucks definitely returning

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, JennyLopez. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 5 out of 5 stars

    Great service.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Easy transaction. Bought the floor model.

    I would recommend this to a friend