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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 505 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers praise the product's generous capacity, effective cleaning performance, and convenient size, also appreciating its ease of use and smart features. However, some customers express concerns regarding its noise level, the agitator's impact on clothes, and frequent balancing issues. There are also reports of reliability problems and control panel malfunctions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 505 reviews
  • Rated 4 out of 5 stars

    washer purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very professional, very good. However, the time between when I purchased the washer and the time it was scheduled to be installed was absurd. Much too long of a wait between purchase and installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Smart Top Washer - Extra Power Button

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is awesome! I love love love it! It's easy to use and I'm pleased at it's performance. Thanks Magtag for continuing to deliver a fantastic product!

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my home. The smart feature is great for when the kids are washing, I get notifications to remind them the wash is complete.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Appliances

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending time to look for the best items in the store, we loved this item. I think all should buy this item. You will be happy!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Effectively Quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite and does a great job with any size load! I would highly recomend Maytag products to all my friends,family and co-workers!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect for small business use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great for small and extra large loads. We use it for home and run a small business where we need to wash clothing.

    I would recommend this to a friend
  • Cons mentioned:
    Control panel

    Rated 1 out of 5 stars

    Control Panel is SHOT after 1.5 years!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this washer ZERO stars I would! I've owned for 1.5 years and went to use it and it doesn't turn on! Just had someone come look at it for $140 to tell me that it will cost $1k to fix and the entire control panel is shot. Now just spoke to Bestbuy and they can't help, and Maytag was the one that charged $140 to look at it. I'm very upset! I also shouldve looked at all the negative reviews as well, spins like crazy before it starts and gets unbalenced all the time, despite me trying to put the clothes in evenly. I really hope BestBuy or Maytag stands behind this and replaces it. A washer should last many years, not 1.5 in a brand new home!

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, DanielleR. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    This thing is awesome. Never going back

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is pretty awesome. It’s super spacious, we fit so many items in it per load. Connecting it to your phone is also super useful. I never wanna go back

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Bad Idea

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m unhappy. I will be returning. The loads do not fill with enough water and often the load becomes uneven causing the machine to basically jump and move around. I can’t leave the machine and have to watch it to make sure it is evenly distributed in the drum. Ugh. Thank God I purchased the Best Buy Extended warranty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    OMWOW!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMWOW! I purchased this washer completely on line without looking at it in the store and WOW. This washer is big and works great. It has all kinds of bells and whistles like remote start the laundry. The only thing that confused my husband a bit is that it starts working as it starts to fill with water, we are used to the washer being filled with water before starting to work and this fills a bit and starts working and continues to add water as the cycle progresses. I am so glad we bought this washer. It is also beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    features and quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was the other piece a matching set. It's packed with features and is easy to use. The extra power feature come in handy since my son play football. It's plain and simply well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how huge this washer was but I didn't like how it washes, it starts washing with basically no water. Had to return.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good, just make sure you balance the loads.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only have had the washer for a couple of weeks. So far we are pleased with this purchase. The only thing you have to watch out for is unbalanced loads as this washer spins fast and if it gets out of balance, watch out!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ms

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the notifications on my phone app when my washing is complete. The only negative is that you cannot bypass to run a clean washer cycle, must be done when it tells you to.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine was nothing but problems. In the span of 3 years of owning it, it broke 3 times always the same issues. Top load door latch always broke which then caused the washer to not properly sense a load of clothes.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret that you are having these concerns with your appliance. We value all of our customers, and we would like the opportunity to review these concerns for you further. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love This Washing Machine!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the Maytag top load washer - have had it for a couple of weeks. So far, so good. For me and my family, it's a much better option than the front loader we had prior to this machine.

    I would recommend this to a friend
  • Cons mentioned:
    Balance, Noise level

    Rated 1 out of 5 stars

    BestBuy makes all the big promises but fails

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the worst product I have ever purchased from BestBuy. Product will never balance, and we paid for the professional service. Makes all kinds of noise when it goes into spin cycle

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey BuyerBeware, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand

  • Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    New tech junk

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine nearly tore my shirts up. They were wrapped and twisted around the agitator. I have called 3 different times for the machine having a OOB signal. The high water signal doesn't work correctly. I put clothes in the tub and some of them were not even wet when the wash was complete. The dryer works well. The washer is a disaster. I can't get service technician to stay thru the wash to see how it is functioning. I have used Maytag all my life. It was my first washer to purchase and I have always used Maytag. However now, I am so disappointed. I just made the purchase in August.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi monstermachine, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is bigger than I thought. It is a good fit for me and my large family. I love everything about it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Maytag smart washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it works great no problems or complaints here

    I would recommend this to a friend