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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 505 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers praise the product's generous capacity, effective cleaning performance, and convenient size, also appreciating its ease of use and smart features. However, some customers express concerns regarding its noise level, the agitator's impact on clothes, and frequent balancing issues. There are also reports of reliability problems and control panel malfunctions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 505 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far, very happy with the washer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy so far. Gets clothes cleaner than a front loader. Does lots of automated sensing to ensure right water level and cycle. The only negative is that I am too short to reach into the bottom of the basket.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Maytag 5.2 washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has a deep fill capacity so I dont have to go to the laundromat. Cleans everything i have very well.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice look but that’s about it! It is not quiet by any means and the biggest flaw is even if you load it evenly after the wash cycle the load is uneven and the washer stops completely. You then have to pull at soaking wet items to re level the load just to get it washed. I have had to do it 3-4 times per cycle. The banging it makes when it’s not level sounds like the whole machine is about to explode! Terrible design flaws I hate that due to quarantines and deaths in my family I missed the return date. Sure wish I had my money back on this one. The delay start is useless because if the load gets unbalanced while you are not home you come home to unwashed clothes!

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Carol, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best washer hands down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I would have purchased this washer a long time ago.. Easy to use. Clothes come out clean and fresh smelling every time. Love the way it looks as well.. would definitely recommend it..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Learning curve but happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taking a while to get used to. Using “Quick Wash” now and cloths are clean…the “Normal” just takes too long

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best ever..

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far a purchase I’ve never regretted after 1st use. I have nothing negative to say. Best cleaning job, fresh smells, all around perfect!

    I would recommend this to a friend
  • Cons mentioned:
    Agitator, Noise level

    Rated 1 out of 5 stars

    Noisy and broken

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer started making noisy sound after 4 months. 18 months later the plastic agitator broke during the wash leaving shredded plastic shards in my clothes.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, KarenF. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Family Approved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer. My wife loves that it’s a top loader and has a extra large drum. Linked the app immediately and it has been put to use everyday in my house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good costumer service great overall service with cliental

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Maytag Washing Machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washing machine. It works great and has plenty of capacity even with the agitator.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great WASHER With Agitator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After researching washers the with an agitator, I decided on the Maytag and it has not disappointed. Lots of nice new features my old machine did not have. Overall happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer/ minor physical damage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is amazing, however it did come with damage I was not aware of, so I am still trying to get that addressed. Other wise really happy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    probably a pass. many features but barely washes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not happy with the washer. items dont seem to move much while running though a cycle. cloths and items dont really get clean.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      We regret the concerns you are having with your Maytag® Washer. If your clothes are not clean, please see the condensed troubleshooting tips below:

      1. Initial Setup & Water Supply
      New Installation: Run an empty "Quick Wash" cycle with HE detergent before the first load to clean the drum and prime the dispenser.
      Water Temperature: Use hot or warm washes if safe for the fabrics (check care labels). Note that warm/hot water may be cooler than in previous washers.
      Hose Connection: Verify the hot water inlet hose is connected to the hot supply and the cold to the cold supply. Reversed hoses can cause warm rinses. Ensure both household faucets are completely turned on.

      2. Cycle and Settings
      Cycle Selection: Choosing the correct cycle is crucial, as each is an optimized combination of agitation, spin speed, and water temperature tailored for fabric and soil levels.
      Temperature: Select the warmest wash water safe for your fabric.
      Soil Level (Wash Time): Adjust the soil level for your load (Light to Extra Heavy). Use the Extra Power button for heavily soiled items. Lighter settings help reduce tangling/wrinkling.
      Spin Speed: Faster spin speeds shorten dry times but may increase wrinkling.

      3. Detergent and Additives
      Detergent: Use only HE or High-Efficiency detergent and always measure it based on soil level and load size. Using too much or non-HE detergent causes excessive suds, poor cleaning, and can lead to a reduced spin speed (very wet loads). Maytag recommends Swash® laundry detergent.
      Fabric Softener: Measure, dilute, and add it to the rinse portion of a cycle only to avoid staining.
      Liquid Chlorine Bleach: Always measure and follow directions; undiluted bleach will damage fabric.

      4. Loading and Routine
      Loading: Load items in loose heaps evenly around the washplate. The load must move freely for proper cleaning; you may need to reduce your load size.
      Sorting: Separate darks from lights and whites to prevent dye transfer.
      Clean Washer Cycle: Run this cycle approximately once per month (using affresh® Washer cleaner) to recalibrate the control, reset water levels, and remove build-up.

      If the above steps do not resolve your concerns, please feel free to use any of the options below:

      Facebook: https://tinyurl.com/Maytag-Facebook
      Instagram: https://tinyurl.com/Maytag-Corp-Instagram
      Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
      USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)

      We're ready to help and look forward to speaking with you! MaytagBrand

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product easy to use and reasonable. Will recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great machine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We'll get your clothes super.Clean and easy to use.Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Clothes washed so we'll they feel brand new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace used set, I recommend not buying used but buying new. They used just don't get the job done like Maytag does.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Affordable and easy to use . Great features

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer by far! Ive had several and always have issues. I will stick with this one

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient at getting your clothes clean. Easy to operate with very good features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cleans clothes well! Blankets are questionable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes everything well! Does not handle a comforter very well so had issues using the bulky cycle. Ended cycle and converted to regular cycle. Currently washing another comforter right now so we’ll see!

    I would recommend this to a friend