Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$1,124.99

Customer reviews

Rating 4.1 out of 5 stars with 1247 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are delighted by the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.3 Cu. Ft. High Efficiency Smart Top Load Washer. However, some customers have expressed concerns about its reliability and balancing, while others miss having an agitator. Some customers have also reported issues with the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,247 reviews
  • Rated 1 out of 5 stars

    Top Loader

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On 3rd Maytag toploader washer as excessive vibration. Waited 80-days for delivery so try different brand.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hello digitalphotog07! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. MaytagBrand

  • Rated 1 out of 5 stars

    Not reliable

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped halfway on 2nd load!! Long time to get customer service.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Diana, thank you for your review. We regret to hear that your appliance is not living up to your standards. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu MaytagBrand

  • Rated 1 out of 5 stars

    Terrible. Do not buy

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Never drains properly. Clothes are always wet.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Catrichie, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 3 out of 5 stars

    Dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noisy if large ant of clothes added Machine tends to move

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Top tier!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power on this is top tier but because of it it will be a little more noiser than your other brands . But you get alot better performance in my opinion. My mother loves is . Easy to use and lots of room to throw in towels, bed sheets, carpets you name it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery bad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told next day delivery n ain’t gtn it till nine o’clock pm Friday n ordered few days ago. Upsetting

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Maytag washer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It not good level washer and not enough power. I recommend other brand names.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey WhirlpoolWasher, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand

  • Rated 1 out of 5 stars

    Worst Washer ever

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not clean clothes. Repeated washing does not help.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Bus830, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 2 out of 5 stars

    Good washer, bad installation service.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, buthe delivery people didn't have the right drain hose so we had to buy one and install it ourselves. They were not prepared.

    I would recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, MichaelE. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Ease of use, Noise level
    Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Good machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is very attractive and easy to use, plus it's very quiet. Even on HIGH for spin, clothes still are quite damp. In all, it's a very good machine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hate it !

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate it ! This washer is so noisy and moves and shakes like it’s about to take off like a plane. Horrible horrible ! It scares my kids because of the movements and noise it makes .

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey GlendaS, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand

  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Nearly Perfect Washer!! Large!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer so much, its huge, Its quiet for the most part, as long as its on a level surfaca. Sometimes i hear a strange noise or 2 but it’s manageable. I love everything about it except that i have a hard time soaking my clothes! Dont forget the service plsn just in case!! I would nottrade my washer for any other washer! I would rate 5/5 stars but the feet on the bottom are jdut so junky feeling. (Befter thsn the dryer feet though!)

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 5 out of 5 stars

    A solid machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good machine. Wish it would have lasted a little longer but didn’t have any issues while I owned it until now

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    New Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For us it was a great buy since it was an open box. It runs great and a lot more quite then our old Maytag.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Maytag perfect for a large family

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer can fit our King comforter with space. It's really helpful to have wifi capabilities as well. Really happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great washing machine, nice price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer holds three times the load as my previous washer taking up the same amount of space. Power Boost gets clothes nice and clean. Love the drawer that pulls out to load detergent and softener. The app is great also, don't use the remote start feature but it is nice the app lets me know each stage the washer is on and how much time is left.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large capacity features. And ease of function

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love, love, love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer. I haven’t purchased a washer for 40 years ( yes I had one that lasted that long). I’m very impressed by all the new toys with this one!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. It has a big capacity and washes perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    King of Washers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great washer from Maytag. I love the fact that this washer can handle large loads. The washer has a deep reservoir. I also like the smart washer features which allow you to operate it from the Maytag app. Once again a great product from Maytag!

    I would recommend this to a friend