Customer Ratings & Reviews

After owning Maytags for over 30 yrs I purchased a new set from BB. First I want to say Best Buy has the worst customer service on the planet FOLLOWED CLOSELY BY MAYTAG. The day of delivery and installation the washing machine fell apart. The mechanism that locks the lid to the machine fell into the drum. How can an out of the box brand new washer do this???Both machines suck, not easy to use, takes over an hour to wash or dry. BUYER BEWARE, I should have purchased the LG set...

this is a good product. I know maytag is tried and true and this stands true to the brand. I do like other brands better many times for the newer technology but I am glad I got this one.

Score=0!! We’ve had nothing but issues with our washer. The motor was fried after having it for a month. It was replaced with a brand new unit - aka another piece of garbage. Our second washer has had a broken detergent drawer and a cracked lid twice. We’ve spent over 7+hrs on the phone with customer service. We continue to get the run around or told there’s nothing they can do - except offer me a coupon code to buy a new washer (when mine is only 3 years old). They’re unwilling to help & acknowledge that the left hinge on the lid is defective. The plastic cracks in the same spot near the left hinge and eventually shatters, making the washer unusable bc it will not lock. The lid has ALREADY BEEN REPLACED. However, it broke again after just over 1yr, so it’s not covered under the “warranty”. I’ve never been more disappointed with washer or a company. They make their product well enough to last through the 1 year warranty. Then everything breaks. I will NEVER EVER buy another Maytag or Whirlpool product again!! **AVOID Maytag!!**

Had this washer for a little over 3 years and it suddenly stopped turning on. repair guy says it needs a new board and not covered by warranty. Went to look at new washers and saw someone in store complaining about the same washer with similar problems. Just buy LG or Speed Queens.

COMPLETE GARBAGE!!! 1.5 years old and a $475 repair for two parts; actuator and cam assembly. I'd have been better off washing my clothes in a barrel in the yard and hanging on closeline than buying this piece of plastic garbage

I regret purchasing this washing machine. It's much louder than my previous machine. I tried a "fast" setting on it, and it violently rocked itself about 2 feet out from the wall. I prefer powdered detergent, and my clothes were coming out with a powder residue after washing them. I haven't had that issue before so it seemed like maybe my clothes weren't being washed as thoroughly as with my old machine.

large drum, easy to read display with choices for spin, water temperature and soil level

I haven't even owned this 3 years, and have to replace. I paid $1k and now it's $500 to fix. I am told better buy new.

Worst experience ever. Had the washer for 6 months and has been under repair for over 3 months with no end in sight. Maytag Warranty service does not stand behind their products and their "service" is absurd. Run!! Don't walk to another brand.

I bought this machine at BB 1-23-20. It is now 12-16-20 and my machine is toast. I was told today by the authorized Maytag repair guy that it needs a transmission. It started squealing about a month ago like an animal being tortured and so loud my four Dalmatians didn't know where to hide. I talked to two other repair guys prior to the Maytag guy and was told by them this machine is notorious for bearings going out 4 to 6 years. The cost is about $600. to repair so they told me I was better off to buy a new machine. WOW! I fully support USA products but is this what you get? Today I was told 5-7 days for the part to get back to Houston and hopefully, with COVID, Christmas, and New Year, and no backorders on that part I might get it fixed in January. How am I supposed to wash clothes for my family in the meantime while waiting? I tired calling corporate four times. Once I held for 44 minutes to no avail. I tried the online chat robot to see if there was any other way to get my machine repaired. The robot told me to go online sorry I can't help you. Great customer service Maytag! Read reviews on this machine not just here but all appliance sources and read the stories. Front loaders leak, top loaders noisy and unreliable. What happened to the Maytag machines where you considered the cream of the crop and not the mediocre machines they obviously build nowadays. There are too many other brands to purchase and most foreign made.

I am really enjoying my new washing machine. It does not jump around and is a lot quieter.

At first I was a little overwhelmed but now the Maytag is working like a dandy.

If I could rate a 0 I would. We have had problems with the washer filling correctly especially in Heavy Duty and Bulky Items mode. It will "fill" for about 45 seconds to 1 minute and try to start washing when the items are still mostly dry. We need to stop and restart the entire cycle to get it to work. We had a shirt get destroyed because there was not enough water. The service tech in the area will not come back out because Maytag does not know how to fix this issue. Customer support is constantly giving me the run around. Worse washer purchasing experience ever.

Bought this in April 2022 had it break down in July… had a replacement sent … that one broke too in September 2022… manufacturing issues, bad transmission that breaks easily is what I was told. Dealing with Maytag/Whirlpool is a nightmare. So far it took two weeks to even get someone out to look at it just to be told that repairing it would take 2 weeks on the low end and up to a month on the high end. Super mad as this washer and dryer was not cheap. Thought I’d get a quality appliance l but it’s garbage. Maytag won’t do anything to expedite anything or switch out the defective machine with another one or a comparable model. Will never buy another Maytag ever!

Don't waste your money! Mine is sitting in the garage as junk. It stopped working within 2 years of owning it. It will cost almost as much to fix it as a new washer. Maytag says oh well you should have gotten an extended warranty

We bought this washer in May 2021 because of the high capacity. It recently gave an out of balance code while washing a load of just 8 towels and has never been the same since. The repairman came out and rebalanced the machine. Tried washing a load of 7 towels and had to remove 2 just to get the cycle to run. A high capacity machine that can only wash 5 towels at a time seems like a joke. This has been one of the most frustrating appliance purchases to date, and that is coming from someone with a Samsung refrigerator (if you know, you know). Laundry now takes twice as long as it should as everything has to be broken up into smaller loads. What a waste.

I expected better from Maytag. This machine is a total piece of CRAP. It doesn't fill on the normal and heavy settings...just agitates with no water in it. Its light duty, as in cheap feeling...low quality materials and sheet metal. I hate this thing!! Also...I dont do Facebook or Twitter, so reaching out to someone using those methods wont work for me...Honestly, I think I'd rather just take it to the scrap yard for $10 and never buy a Maytag ever again.

Broken after 2 years!!!! not a good product. Washing machine maker now a days are poorly made. Bad, bad, bad.

WARNING Do not purchase any Maytag Whirlpool appliance. Mine died after 2 years. Terrible customer service.

This is the second one we bought. Both were " out of Warranty" I feel like they should last more than a year or two. The second one might be 3 years old. It is currently stuck shut full of water and wont turn on. Im so disgusted with this product. Called customer service and they couldnt help me since it was more than a year old. There was a time when Maytag meant something, sadly those days are over.