Customer Ratings & Reviews

Over the years, I’ve noticed a significant decline in workmanship and reliability. I purchased our washer in 2022 along with the Geek Squad 5-year insurance plan for peace of mind—something we never needed with previous Maytag models. Unfortunately, within just a year, we had to use the insurance. After four different repair orders and weeks of frustration without a working washer, Geek Squad ultimately came through by offering a replacement of the same model or store credit toward another brand. Due to our disappointing experience, we decided to switch to LG altogether.

Shame on you Maytag. I have finally bought a matching new washing machine and dryer for my move. Waited a long time for this to happen. I have used this for 2 years. My washer has now completely stopped working. I should not have to have an extended warranty. I have had repair technicians out to look at it and ALL of them have said it's not worth the cost to fix this machine. ALL of them have stated, these machines are having the same issues. LEMON??? This is simply not acceptable. I am not the only consumer having issues with this model, possibly others. As a mom of two kids, doing laundry is a necessity. With the cost of living and the cost of these appliances, they should not be irreparable in a 2 year period. To have technicians say they won't bother fixing it due to the repair cost involved buying a new machine is more practical, or the machine not even being fixable is completely WRONG. We are hard working families purchasing this product MAYTAG! There has to be something done about this. Buyer beware, do NOT purchase this or any other Maytag product. They simply do not care. I have tried reaching customer support and they provide no help or answers.

We love this washer. It does a great job and it is so quiet.

Absolutely love my new smart Maytag washing machine! Super efficient and quiet.

DO NOT BUY, the wire harness breaks every 6 months. Luckily I have purchased the extended warranty and after 3 repairs, it still continues to break. Best Buy won't replace, they just continue to "try" repair it. DO NOT BUY and DO NOT TRUST best buy to repair properly. Oh, this last repair is going on 4 weeks with Geek Squad.

This washer has great capacity. Love the technology using the app to monitor your loads.

We really worked this Washer with 4 boys and our laundry. Very reliable and works great.

We’ve had this washer only for a short time, so it should be noted that time will tell overall. Having said that, so far, so good! We love it’s roominess and that it balances itself before the machine actually goes through the wash cycle. My husband loves that you can set the machine for specific loads, like towels.

I have owned mine 3.75 years then the boatd went bad. I am replacing and not with a Maytag. (My previous Maytag lasted 17 years). Also feel like the cleaning mechanism stretches my clothes, it sort of grinds the clothes together. Even with extra water setting, doesn't add enough watet a times. Full disclosure, dryer still works well.

Amazing product! I bought this Maytag and it has unique feautures, huge drum, and highly innovative. It has a great feature that has a water sensor that senses the amount of water needed for the load size. The drum size is great it allows for xtra large loads. This Maytag washing machine is also "Smart" can download app to start wash when not home . I've had a great experience with this Washer, it's definitely a need to have for everyone's home , it's high in Quality and has great feautures. I recommend.

lot of room to wash clothes and very good price love it

Exactly wI need it, it fits everything in perfectly.

Nice size washer. However doesn't drain water. Have to keep on putting it back in drain and spin. Had to renew warranty to get a repair guy out her just to look at it Disappointed

Enjoying it so far! Seems quiet and efficient. Recommend

We bought this machine as Maytag has better brand reputation than others in my opinion. I was warned not to buy it, but we did anyways as there were no other options available during early post-covid era. This beast is now a standing concrete block in our w/d room with an onboard circuit error. Maytag charges $384 for a $900 unit, for a circuit which only cost $30. The total cost of ownership is just insane on it. Stay Away from Maytag.

Worst of the worst! Absolute rip off! Maytag customer service is the worst! We purchased matching washer dryer end of 2021. Beginning 2023 it started leaving tiny stain spots on the whole family’s clothes. We thought it was a maintenance issue even though we follow the manual. Spent $700 replacing inner/outer drum and transmission. Now it’s doing it again. Service tech said these are know for this problem. Maytag should replace this machine but they won’t.

This washer is a nightmare. Have not had it over 2 years and the washer keeps giving “error, no water detected”. The water turns on and is distributed into the washer, only to then drain out of the washer and never actually fills the drum. It is not an issue with the water line, the water goes in thru the hose and back out thru the drain 5-10 minutes later. Beyond frustrating

Loud. Doesn't always spin. User manual not thorough. Sanitize with oxi cycle exists but nowhere in the manual does it say which tray to put the oxiclean in. Pitiful excuse for a washer I will never buy a Maytag again.

Words cannot describe how much I hate this thing. My job purchased one so that I could wash dog beds over night. Instead, I spend a good portion of my shifts having to rebalance the loads because this piece of crap flings all the heavy stuff to one side and all the light stuff to the other. I’m supposed to be done at 5:30 am. Because of this thing I leave at 9 am most days. I wouldn’t even use the manual for toilet paper.

After owning Maytags for over 30 yrs I purchased a new set from BB. First I want to say Best Buy has the worst customer service on the planet FOLLOWED CLOSELY BY MAYTAG. The day of delivery and installation the washing machine fell apart. The mechanism that locks the lid to the machine fell into the drum. How can an out of the box brand new washer do this???Both machines suck, not easy to use, takes over an hour to wash or dry. BUYER BEWARE, I should have purchased the LG set...