Customer Ratings & Reviews

I hope that trying us out will improve your preference for McAfee. We have worked hard to have the best antivirus protection available while also reducing impact to the system performance by utilizing the cloud for the heavy lifting. We also are working on informing customers of the action we are taking to keep them safe, but trying to keep those to be unobtrusive so they don't take you away from the things you need to do. If you have any specific feedback, I can certainly bring that to the product team to consider. Thank you for the review and have a nice day!

Thank you for the review! It sounds like the product is meeting your expectations. Is there a reason you only gave us 2 stars? Is there anything I can help you with? I see the reviews and the Q&A so I can help if there is anything you need. Also, you can contact our support team at service.mcafee.com or 866-622-3911 at any time. Have a nice day!

You are correct that we are having issues with our firewall on Big Sur, the latest Mac OS release. We are working hard to fix it, but have not yet been able to. We do have a 30-day money back guarantee if you wish to return it - go to service.mcafee.com or call 866-622-3911 with proof of purchase, they will refund you. We also have a workaround for the Mac issues, although this doesn't solve the firewall issue. If you care to try it out, here is a link to the article. Please let me know if I can help further.  https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx?wc.contextURL=%2Fspaces%2Fcp&locale=en-US&articleId=TS103081&fromSearch=true&platform=&_afrLoop=998238027703267&leftWidth=0%25&showFooter=false&showHeader=false&rightWidth=0%25¢erWidth=100%25#!%40%40%3Fplatform%3D%26showFooter%3Dfalse%26locale%3Den-US%26fromSearch%3Dtrue%26_afrLoop%3D998238027703267%26articleId%3DTS103081%26leftWidth%3D0%2525%26showHeader%3Dfalse%26wc.contextURL%3D%252Fspaces%252Fcp%26rightWidth%3D0%2525%26centerWidth%3D100%2525%26_adf.ctrl-state%3D19oqdkfppa_111

Hi - I'm sorry you have been frustrated by this. It is a lot easier to block a virus from infecting your system than to clean it off after it has done so. However, let me explain what you can do. I assume that if the install got to 87%, you were able to set up a McAfee account. You can sign up for auto-renewal by going to Settings, Auto-Renewal settings and then turn it on. You will need to enter a credit card number, but you won't be charged until 30 days prior to expiry. Once you are enrolled in auto-renew, then the virus removal service is free. Contact support again once you have enrolled and ask them to clean your system. Our Virus Protection Pledge states that we can either clean your system, or you get your money back (additional terms apply). If they do clean your system, you can cancel auto-renew at any time, although being enrolled in auto-renew also gives you access to VPN software as well as ensuring you are always protected. I hope this helps. Please let me know if you have any further issues I can help with.

I'm very sorry you've had this experience. We have worked very hard to try and detect viruses before they infect your system, but that simply isn't always possible to do every time at the rate at which new malware is being developed (we find more than 4 new samples every second of every day). What you can do is enroll for auto-renewal, which will also enroll you in our Virus Protection Pledge. If you get a virus, we will remove it for free. If you go throughout the year with no viruses, you can cancel auto-renewal and buy it on sale at Best Buy and then re-enroll in auto-renew. If you do get a virus, contact our support team at service.mcafee.com or call them at 866-622-3911 and they can help you. Please let me know if I can do anything further.

I'm sorry you had this experience. Did you try contacting our support department? They can connect remotely to your system and diagnose what is going on. Sometimes we might have a conflict with something else on your system, or it might be from something else altogether. They would be able to help figure that out. They can be contacted 24/7 at service.mcafee.com or 866-622-3911. Please let me know if I can do anything else to help.

I'm sorry you had this experience, although I'm not sure what we would have done to screw your computer up other than it can run slowly while doing a full scan. You can contact our support team at service.mcafee.com or 866-622-3911 to see if they can help figure out what is going wrong. We also offer a 30-day money back guarantee if you are unhappy for any reason. If you contact our support team and give them your proof of purchase, they will refund your money. Please let me know if I can help with anything further.

I'm sorry this has happened. Did you pay for it and then were charged again? That is not supposed to happen and of that is the case, then you should be able to get a refund. Please contact our support department at service.mcafee.com or 866-622-3911 and they should be able to help you. Your payment to Best Buy should be all you need to pay for the first year. It also sounds like you signed up for auto-renewal which is the only way I know we would even have your credit card. You should not be charged for 1 year after purchase and that service is optional. You can cancel at any time by going into Auto-renewal settings and cancelling. You can have your credit card number deleted. Please let me know if I can help you further.

I'm very sorry this happened to you. Unfortunately, there is no such thing as 100% protection from viruses unless your device is completely blocked from all external access - which then also makes the device pretty useless. We do our best to protect you from infection, but some still slip through. You can contact our support team at service.mcafee.com or 866-622-3911 and they can help you with this. Please let me know if I can help with anything else.

Have you tried contacting McAfee support? You can reach them at service.mcafee.com or 866-622-3911 and they should be able to help you. Please let me know if I can help with anything further.

Are you saying you redeemed the code and it is telling you it is already expired? You will likely need to contact our support team at service.mcafee.com or 866-622-3911. If the code is invalid and you can supply proof of purchase, they can supply you with a new code. Just to be sure, though, it could be that you have a trial on your system and that is what has expired. Have you gone through the installation steps with the new code? To do so, go to https://www.mcafee.com/activate and follow the on-screen instructions. It will uninstall a trial if one is installed. If you have done that already, then you will need to contact support as I mentioned above. Please let me know if I can do anything further to help.