Customer Ratings & Reviews

Agent swapped my Memory so easily and It was very quicker than expected

Very helpful, knowledgeable, patient in showing how to operate new computer

The agents at Trussville are awesome. They took great care of us.

the technicians did a above job reinstall ing my computer

Geek Squad in San Jose did a great job on installing my new RAM for my laptop!

The reason I did not give 5 stars is because I waited weeks for an appointment.

I can I to the store and they fit me in and took care of me very quickly

They did a great job with memory install. Highly recommend it!

Wouldn't take my set up here again. While they installed my memory they messed up my RGB controller on a cyber power PC which means I couldnt get it replaced cause it's all proprietary parts which sucked. I ended up having to spend more money on getting another case and replaced memory as well. I installed it myself after the disaster the squad did... Won't go back to them for any installs. Smh

My computer work well now after I have sent them in Geek Squad.

THANK YOU, ****** BEST INVESTMENT I EVER MADE !!!!

Excellent service . Quick and very understanding to my needs.

Geek squad was ok but took a couple of times to schedule setvice

The agent installed my ram took about 3 mins. Was quick, super easy.

Knowledgeable and the ram installation solved my problem

They helped with the computer set up.they were great.

I could have done this myself for my laptop but was more convenient to have the Geek Squad install. However, I had to wait much longer in the service line, which was frustrating because the technician informed he would do right away but did not start until 30 minutes later. Once he got started, they did a good job.

THE MOST HORRIBLE EXPERIENCES EVER IN SOUTH FLORIDA... exception a two second experience with Jacob...

the store did not provide an eta and kept my computer from tues am to fri pm for a 15 minute task. I spent hours on the phone with support trying to get an ETA and they couldn't even tell me if the store even had my computer or not.

went in to replace my ram card on laptop on a thursday. They Said I needed to order the part and will be an overnight shipping getting here next day to my home address. I asked them if I should make an appointment again for tomorrow to replace it when it gets here. The worker (looked like a supervisor/manager since he was directing other workers) tells me that I do not need an appointment and to just come in and should be done less than 30 minutes. Shipping gets delayed and doesn’t get here until monday. Went in on Monday and was told that I should have made an appointment or else I’ll have to come back in the next two days to pick it up when it was done. I waited two days before they texted me that it was available to pick up. It was a very stressful time because that was my laptop used for work. Not just that, but the Best Buy was 40 minutes away, so traveling really sucked!