Customer Ratings & Reviews

The agent setup my laptop. She was so patient with me and showed me how to use it.

Geek Squad in bestbuy are the nicest people you can rely upon to get your electronics fixed, installed or configured. I had a chance to get my laptop diagnosed and they fixed within a hour. Very Happy!

It was excellent service the cashier respond me all my questions

The agent added more gb to the laptop and it’s working so much better

I had Geek squad install the 32GB ( Crucial) in the laptop & in a few minutes it's done, that easy....

They always come through for me! They are knowledgeable, friendly and patient with those of us who may not be geeks. I appreciate that they give me options.

Great job, brought in a tough book, should have been a pain. They installed new ram, no issues.

I bought a laptop from best buy with only 16gbs of ram. I bought 32gbs from them and they were able to install in under an hour. I highly recommend it if you arent quite happy with all of the laptop specifications.

The agent (Will) is so nice and helpful. He also cared for my problems professionally.

Love the speed with which my computer was fixed and it work really good that you very much

Service was excellent. Completed earlier than quoted time.

Had some computer issues and didn't know what to do, or whom to trust (I'm not a very trusting person). Took my computer to Geek Squad. They checked it and found nothing wrong, but they did put in some extra security in the computer for me and it works like brand new again. These folks know what they are doing, which is nice for people like me. They won't sell you something that you don't need and in today's World, that is a refreshing feeling. The Geek Squad has earned my respect and trust in what they do, and it is a nice feeling to know that there are still people in the World who work on those principles.

The service was pretty professional and well done. It took a little longer than expected, but I was overall happy with the result.

Very quick to install, the guy at the counter was nice.

The agents installed my new memory in my computer and removed a CD that I had accidentally gotten in there too.

They did a good job installing my hardware updates. However, I had a few issues with customer service. When I dropped off my computer I paid in advance for the wrong ram. I told the counter person that I thought it was the wrong ram but he felt he knew more than me. I even read the specs on the factory box to him? A few hours later I had brief phone conversation about the wrong ram with a service person. I agreed to order the correct ram from another online retailer and deliver it. When I went to deliver the ram I had to wait in a long line. In other words a prepaid customer that was sold the wrong ram had to wait in line to deliver the correct ram.

It's worth the yearly subscription fee. The service could be more thoroughro and setting up appoints via their website is a bit cumbersome.

Updated my RAM space .. very efficiently and provided details about the changes

I went to have some memory installed in my new laptop. They were able to do it while I was browsing. Took no longer than 20 minutes. Once installed they visually confirmed the memory installation, and asked if it was to my satisfaction. Great job Geek Squad!

The memory installation was quick and painless and it works like a charm