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Customer Ratings & Reviews

Your price for this item is $35.99
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The comparable value price is $179.99

Customer reviews

Rating 4.6 out of 5 stars with 1095 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers admire the Portal's ease of use, excellent camera quality, and intuitive touch screen. Many appreciate the device's straightforward setup and the inclusion of Alexa functionality. However, some users wish for a longer battery life and a wider selection of apps. A few also noted that the device's design and the need to remain plugged in are limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,095 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this portal. It allows me to see my family when we all talk. Members of my family live in other states & counties. It is so much better to being able to see them than just talking to them all on the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Couldn’t connect the display to a TV via HDMI

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about the product is good except we couldn’t get it to connect to a TV(for a bigger screen) via a USB-C to HDMI cable. The device just keeps restarting if I try to connect

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Give and take

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only can be use if plug in. Prefer the one that are rechargeable

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Portal is a must have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great way to communicate with my grand-daughters during the quarantine. They live making faces with me. It has a great bluetooth speaker built in. That was a bonus. I just love the the Portal.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Touch screen

    Rated 1 out of 5 stars

    No Facebook live option *discontinued Feb28

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I not only purchased this one but I also purchased second last year. The portal was marketed with an artificial intelligent camera function for various video calls including Facebook live which is being taken off February 28. I’ve already talk to chat at Facebook portal and they see no workaround to this. That Facebook live portal was an integral part of my business as I shot every morning for my kitchen

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for WhatsApp calling and Alexa music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and Autozoom feature is awesome. WhatsApp and Zoom calls are in built that I use. Voice commands to accept the video or Audio call or decline is cool feature. Love it for the bundle price, 55 each.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Portal purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have really enjoyed the use of our Portal. We use it to stay in touch with our children and grandchildren who live in three different locations. It's a great device for keeping in touch with our family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portal Smart Video Calling 10" Displace with Alexa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased (2) so that we could video chat with my mother-in-law. Set ours up, but have not visited her to set the other one up. I did call a friend who has a portal and it was great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    We love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love it! It was a Christmas gift to my parents so that we could video conference, especially during COVID. They have no problem using it. I didn’t give 5 stars due to I wish it could do more, but either way, I would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Facebook Portal creates easy FaceTime visits

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Facebook Portal device is a wonderful way to stay connected with anyone using Facebook. Our Portal brings a real time video connection to our lovely but tech challenged senior family member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank goodness for Portal in these times

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really helps with the current social distancing and family being out of town and out of state. It brought everyone together for the holidays. I'm very satisfied with this purchase!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, with caveats

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the connectivity aspect. It's easy for my in-laws to keep in touch with the grandkids. However, it is hard to place it somewhere convenient, due to the power cord, and the kids love to play with it, which means we have to keep it out of their reach.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Facebook Portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Facebook Portal that I got from Best Buy. One was for me, the other a gift yet to give. Delivery was quick and the product is easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection is a little sloppy, but when it does work properly the quality is very good for streaming. Works great for long distance communication with friends and loved ones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, I bought it so my daughter can keep in touch with her cousins and family that we do not live near. Great video quality and has a great time with effects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price. Great Product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for every member of my distant family, and one for my daughter-in-law so she can keep up with Messenger. Great Value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Great call quality and easy to set up. I'm impressed with how well the camera tracks us. The speaker audio is pretty high quality considering the slim design.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Can't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Facebook requires that you have and account with them or Whatsapp. I bought portal for my elderly mom but she doesn't want a Facebook or Whatsapp and is returning it I don't know anyone that wants a Portal so I'll be returning it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Family gifts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sale price and family loves it. Got 4 of them, and we are enjoying our video chats much more tahn using our phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift for parents....

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the portal for my dad and he uses it every night for his rosary session.... I'm pretty sure he approves... If he likes, then that makes me feel a little bit better..

    I would recommend this to a friend