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Customer Ratings & Reviews

Your price for this item is $35.99
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The comparable value price is $179.99

Customer reviews

Rating 4.6 out of 5 stars with 1095 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Portal's ease of use, excellent camera quality, and intuitive touch screen. Many appreciate the device's straightforward setup and the inclusion of Alexa functionality. However, some users wish for a longer battery life and a wider selection of apps. A few also noted that the device's design and the need to remain plugged in are limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,095 reviews
  • Pros mentioned:
    Camera quality, Ease of use, Touch screen

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price an nice picture an easy to use. Nice size.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Touch screen

    Rated 5 out of 5 stars

    Portal devices to stay in contact

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it took quite a bit of time to receive the device (ordered December 18 and received two devices in January three days apart after placing a call about the first lost one) This one is a Christmas gift for my teenage twins for me to stay in contact with. The device works well! I own the Portal that sits atop my smart television. We had fun using the applications on it, hopefully there will be others added in the future. Overall we like Portal!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Lots of video chats

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portal really opened up the communication lines with my grandparents. It's super easy for them to use. Didn't like the initial set up process and almost took it back. But after setting it up it displays pictures from their Facebook account while they aren't actively using it to make video calls to family. The camera follows them if they move so they don't have to hold it. Also, they can turn off the mic and camera when they aren't using it for added privacy.

    I would recommend this to a friend
    • Brand response from Portal Support
      Posted .

      Hi there, 

      Thank you very much for your feedback. We are delighted that our product has made communication with your family easier.

      Our purpose is to maintain family relationships despite the distance, and that, with an easy handling of the device.

      We hope you keep enjoying the product for a long time to come! portal

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good Video and Sound. Most apps are not compatibl.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for video and the sound quality is great. Not to be used as a tablet because it lacks the ability to put useful apps on it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Meta-Portal

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is excellent. Can use a electronic phot album, Facetime call and much more

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish this was still being supported and wish I bought more

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    A Smart Video Calling Gadget

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Smart Video Calling Gadget- could have been better if it was designed well.. but works just fine... great quality photos

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Must Buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so worth buying! So very easy to install and price is just right!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    A great “Portal” to your friends & family

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is ingenious!!! It’s a video phone, a digital picture frame, a digital music player, a datebook, & so much more! The video phone with all the features is worth the money on its own. You can call & talk, take a still pic, tell a video story with built in graphics, & more!! It’s easy to set up & easy to use, & during these times of unknown social settings (distances vs closeness)...it’s a lifesaver! It keeps families close ❤️ It’s worth every penny!!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Best Buy Employee

    Rated 4 out of 5 stars

    Does it’s job

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    Best Buy Employee
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed these were discontinued. Bought two for the grandparents and they enjoy them for their FB activities.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice but discontinued

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice product. Unfortunately it was discontinued.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and have enjoyed it, makes it easy for my daughter to call family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice gift

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product easy to set and install. Can add photos easily

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Essential for keeping touch during COVID-19

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife's mom is 93 years old and lives by herself at home in a neighboring state. Though we call her a couple of times a day to check on her, we can hear the loneliness and sense of isolation in her voice. I was convinced that it would be very comforting to her to see us as well as hear us. I was right. Mom LOVES this and we feel better being able to see her. Now her grandkids and great grandkids visit her and they all feel like they actually had a visit. Today our daughter and grandsons came over for a picnic in the garage and we were able to call up Meme and let her share in the fun. I have a ton of devices and have set up 100's and this was the easiest ever! We all love it.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    App selection

    Rated 4 out of 5 stars

    Decent for an Unsupported Facebook Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent for a product that is no longer supported. Wanted it more for my elderly mother to be able to make video calls with Facebook Messenger. And the photo frame aspect is decent as well. The mobile app to manage it is severely lacking in features. Also the fact that there are only about 5 apps you can install on it is disappointing.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Have grown to like the Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little hesitant to try this Facebook device due to all the Facebook issues. However there weren’t too many devices that allowed WhatsApp calling to other countries. This device allows this with great ease. Love the fact that the camera follows your voice and focuses on the right things. Hope Facebook can keep it as secure as it’s now. Note: You do need a Facebook account to use this.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing screen and Sound. Easy to use and quick set up.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Works as it should

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift idea and to own works great and convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Touch screen

    Rated 5 out of 5 stars

    It Was Worth It!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these for my wife. One was sent along with her daughter and grandkids that were moving out of state. Now she can have visits with the g-kids whenever. The screen size is perfect and the camera focuses and zooms around on its own. They're still experimenting with, but it seems to be a hit!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Power

    Rated 4 out of 5 stars

    Great but always has to be plugged in to work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great. The idea is done well and it's perfect for anyone not venturing too far from home these days. It works much better when both parties have a Portal but works well with other devices as well. Only issue is the power. It always has to be plugged in and honestly that sucks. It has no battery capability and that would make a world of difference in the future. Facebook, get on this.

    No, I would not recommend this to a friend
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