Customer Ratings & Reviews

Has usb c port to use as secondary display but does not work. Alexa built in us very useless, cannot control my smart home.

This thing is junk. There is no way to change the default way to make calls among many other cons. There is still much needed improvements. For now, it's a glorified picture frame Save your money.

I dont like alexa in this fb portal. Alexa is very limited in features and in providing information. Google home provides extensive information! FB portal camera has low quality.

Portal is a waste of money. I bought 5 last Xmas for my family. They all feel it is invasive of privacy and don’t use. My loss!!

I was intrigued by the Facebook Portal based on the advertisements where it shows the camera seemingly following you around the kitchen. At first, I thought it was just marketing but then I found out it really is supposed to follow you. Now that I have one, it works pretty well. I say pretty well because I can't really 100% tell. When you interact with someone via video chat, my window is very small. In order for me to truly see it working, I'd have to be several feet away from a 10" screen and the image is so small that I can hardly tell if it's working or not. My eyes aren't perfect. I wear prescription reading glasses all the time but when I'm watching tv I don't get my long distance glasses on since my tv is 55" and I can live with some ultra minor blurriness. In reality, when I was chatting via video, I got right up to the frame and at that point, the moving focus isn't much of an issue. That being said, my granddaughter on the other end wandered all over the room and it did try the best it could to follow her around. Overall I'd say the feature works pretty well. Definitely a plus over a static view. The Portal comes with Alexa from Amazon and thank goodness it does. If it didn't then the Portal by itself doesn't do a lot. Whereas the Amazon system has a ton of skills, the Portal only has a handful of apps. Most of them didn't interest me in the least. With Alexa tied in though, you can do a large amount of things that you would have bought an Echo to do. I say a large amount because not everything will work. Watching Hulu for example, won't work on the Portal. Viewing the Arlo security cameras won't work on the Portal. But, Portal does allow you to easily watch YouTube! Yeah. Getting back to the video chat, Facebook does add some entertainment value in that area. They allow you to use effects that superimpose funny stuff on your face. The grandkids love it. They also have a Story Mode where it has animations as you read. It currently has a limited number of stories however. The Portal is a beautiful and sturdy frame. That's also part of the problem. A lot of the apps want you to use it as a touchscreen. The device is very hard to hold due to the big hard 5-inch plastic stand that sticks out of it. If you aren't going to hold it, then it has to be in a place where it's easy to continually touch the screen. In other words, it's a real mixed bag for me. Another thing I didn't care for was what is going on when you aren't using it for video chat. Whereas other frames will scroll through news, weather, scores and more, the Portal shows a clock, picture on your Facebook feed, or pictures from all your friend's Facebook feeds. Sometimes I don't want to see my friend's pictures thrust into my face. Moving on to music. The Portal integrates with Spotify and Pandora. I have Spotify and it didn't present any issues. The sound coming from the frame was pleasant. My daughter, however, doesn't have Spotify. They have Prime Music. Prime Music doesn't integrate seamlessly with the Portal. You have to ask it to play something and add "...from Prime Music". It then plays your selection. In order to have it stop playing, you don't ask Portal to make it stop, you have to ask Alexa since she's driving. That's one of the weird areas with the Portal. It seems like Facebook wanted to get into the space but didn't want to reinvent the wheel so they contract with Alexa to give it a lot of functionality. It then gets confusing, on the same device, as to whether to issue the command to "Hey Portal", or "Alexa". Furthermore, if you have an Echo speaker in the same room, the Portal device will always be the one that handles the Alexa command. I don't know why that is or if you can turn that off. When everything is said and done, and I'm to think about whether I like the Portal or not, I'm going to have to give it a solid meh. It has some really nice things but some things I won't use or didn't care about. I'm much happier with some of the other entries in this category for some of the reasons I stated above. As a point of reference, we are middle-aged grandparents so your mileage may definitely vary based on your tastes. It certainly has a place in our house but not exclusively.

Not easier to use, hard to get set up and functional.

I’m sorry but returning this item not what I expected. I’m going to get an iPad instead.

The camera’s not too good. Display is very small. Not worth the money

Not what I wanted. I returned item to the store. I did not like the item.

awesome sound and video. Perfect for non-tech savvy people.

Nice product, would definetly recommend it! Best quality on the market!!

This is surprisingly good product with some good features. Syncing phone or fb photos, this gets converted to digital frame. All features of Alexa work on this. Zoom meeting worked like charm and WhatsApp video calls r gr8 quality. Gr8 bang for buck (if u got it for 49.xx). Security concern remains but this is no different than iphone that tracks/listens to everything

Easy set up, good picture quality and music, though I don’t want to sign upvote anything

I just got this on sale and have to say that I like it. First the setup was pretty straightforward and I was up and running in about 15 minutes "had to look for passwords" what I don't like the most is that power cable that has a stick protruding from the back, cannot wall mount it due to this. Will have to shelf it somewhere out of the way. Why would they not just put a USB like everything else? But for what I paid it very nice!

Best purchase ever! My mom who lives in an assisted living center felt completely cut off from the outside world. Unable to use a cell phone due to eye sight issues, she can easily video call any friend or family with her voice. Added touch is a built in Alexa of which she uses to listen to her music from past to current tunes she loves.

Portal is so versatile! Ask Alexa and she will find what you wish to listen to. Love all my photos of our family that have been downloaded. So great and always there. Enjoy so much Facetime with both of my daughters and their families. Super Great Product!!

I purchased Facebook Portal for my three siblings so that we could video chat more easily. I have been very pleased with the multifunctionality of the portal as an Alexa device and a digital photo frame.

Nice big screen. Has alexa features, easy portal calling. Got it for a great low price

Excellent for fb portal and zoom Highly recommend for home use

Amazing quality. Great device. Does everything that a tablet can !