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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1095 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Portal's ease of use, excellent camera quality, and intuitive touch screen. Many appreciate the device's straightforward setup and the inclusion of Alexa functionality. However, some users wish for a longer battery life and a wider selection of apps. A few also noted that the device's design and the need to remain plugged in are limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,095 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great Portal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it , at this price I had to buy 2 more . It shows my ring camera in it and controls my lights

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Brings family "home"

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my parents who live 700 miles away. Its like we are in the same room. They are not tech savvy but its easy for them to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great for my elderly mom who enjoyed Facebook.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enabled my elderly mother to stay in contact with her family and friends visually. She really enjoyed the quality of the picture and clarity of the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Portal Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Dad loves the gift I got him for Christmas! It makes FaceTime with the Grandkids and Zoom calls so much better. I’m glad I got it for him!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    portal review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the portal for alarms, weather updates and family video calls, which are good but Alexa seems to not have many answers for questions. But for the most part I am happy with the device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A remedy for loneliness

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my grandmother in law, super simple to use, she loves how easy it is to stay in touch with everyone especially with social distancing!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Christmas Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this as a Christmas gift to my parents and they obsoletely loved it! I was amazed at everything it could do!!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Perfect for connecting

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning these for a while they’ve been great for family connections while working remotely out of state

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    What a great way to stay connected!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the portal! It really helps to close the distance separating family & friends!!! Love “visiting” with my family temporarily assigned in Italy.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Very friendly to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome. This is one of the best fathers days gift. I already purchased the older version 3 years ago and it’s still working

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    good quality hardware,loaded with obsolete softwar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality hardware, smart camera is very good but it seems loaded with obsolete software, stuck, you can't make many choices, but still a good product

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Metal Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still learning that it can do almost everything. Furthermore, the price was right.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple device for video calls

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as a video calling device. Simple to use and can act as an echo device.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice gadget

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A present for my wife she loves it I didn’t know it played music too it’s a neat gadget has a clean display with great sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love love love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use the portal daily (multiple times a say) with keeping in touch, music, website surfing and looking up recipes. Everyone should have one!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Facebook portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom loves facebook portal. It’s a easier way to stay connected to family and friends. Facebook portal is very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Perfect for mom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my mom so she can chat with the grandkids. Easy to operate and nice screen size!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Useless piece of technology.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product nicely built, but, unfortunately not very practical. Ridiculously difficult to use it as a simple photo frame.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Face to face talking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal Smart Video Calling 10" Display was something I purchased to give as a Christmas gift to my son and his family who reside 3000 miles away from where my wife and I live. I purchased a Logitec C922 PRO Webcam for our use here. I shall have to put the Geek Squad to work helping me to learn how best to use the cam. I plugged it into the USB port on my laptop and it began saving stuff - probably to "The Cloud" which is distressing to me. I do not like the cloud as a place to store things I deem personal.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    My wife Loves it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is in her glory when talking to our friends from Scottland. She can walk around the kitchen doing things. All without loosing a beat doing so.

    I would recommend this to a friend