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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1095 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Portal's ease of use, excellent camera quality, and intuitive touch screen. Many appreciate the device's straightforward setup and the inclusion of Alexa functionality. However, some users wish for a longer battery life and a wider selection of apps. A few also noted that the device's design and the need to remain plugged in are limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,095 reviews
  • Rated 5 out of 5 stars

    Hello portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go get yours today. Review is dictating that i must use 50 characters which i don't have to because this is a free America.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good photo frame and video portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great photo frame and Facebook video option. Does pretty decent job with zoom and follow video options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth for money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for 35$ , better than iPad or mobile for calls and good digital photo frame

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Got every household one ,pre covid, to see the new grandbaby. Then covid hit and it was a godsend for conferences

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart video device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal was easy to setup and I have used it several times with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. This is a great product of a great product and a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice experience great service just they didnt have a lot of tech support at the time but was ok

    I would recommend this to a friend
    • Brand response from Portal Support
      Posted .

      Hello, Mario. Thank you for finding the time to share your thoughts about the Portal and the technical support. We are pleased to say that our customer technical support team is growing stronger, thanks to the helpful insight of yourself and fellow customers. Together, we grow. portal

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to keep in contact with long distance family members. And they’re able to see their new grandchild through a good quality video.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Facebook portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome equipment works Just as seen on tv love the product and its functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful and handy to talk to family. Love the feature for face recognition and movement around the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work life improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So convenient…I enjoy having another option to do work and browse the internet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product but we haven’t figured out why we can’t give voice direction ... nice picture ... not as useful as our Apple products ... but maybe they will improve on apps so forth

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 3 out of 5 stars

    HEY PORTAL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice device. Doesn't understand all the commands when given but once you connect to your party its really nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice device for calling family abroad. Love the camera auto framing feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mother and decided to get a2nd one for myself. Great way to feel close to family who live far away. It’s easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t tell you how to disconnect from apps like pandora once turned on. Not so easy to turn off, had to remove app and reinstall to shut off music. Could not find any other way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool gadget

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't ask for more. I like it. The whatsapp feature makes it very cool for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Facebook Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Portal me and my sister's use it a lot since we're all over the country. This makes it was to stay in touch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grandparents Dream

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The IDEAL for grandparents during this pandemic!!! They drop in often and are afforded the experience of being there!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marquita portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really live this portal i can listen to my music and etc and use Facebook messenger too

    I would recommend this to a friend