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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1095 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Portal's ease of use, excellent camera quality, and intuitive touch screen. Many appreciate the device's straightforward setup and the inclusion of Alexa functionality. However, some users wish for a longer battery life and a wider selection of apps. A few also noted that the device's design and the need to remain plugged in are limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,095 reviews
  • Rated 5 out of 5 stars

    Parents

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love seeing my parents thousands of miles away..

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Touch screen

    Rated 5 out of 5 stars

    Video call

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size for video call viewing. The picture quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    My wife loves this

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy great item camera auto adjust to fallow you anywhere you walk easy set up love it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Easy set cool features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and cool features. Love that camera follows you.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Solid Video call device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent video and audio quality. Easy to use. Better sound as a smart speaker than our Google home.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Fun for the family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Fairly portable. Nice picture and clean sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Great for video calling through WhatsApp

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Elderly freedom

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my elderly mother. This pandemic was causing all of us depression not seeing friends and family. Now she has the freedom to call and talk live to all of her friends and family. We loved that she could be part of our son's wedding, we live streamed it for her. Made her feel she was part of the celebration. Would recommend, very easy to use if you have a facebook account.

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Good, but has some issues.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is okay. I purchased to enable parents to see video from their ring doorbell while also using as a digital photo frame. Unfortunately the ring doorbell does not send automatic notifications to the portal like it does a typical alexa. some of the other features also seem not fully developed yet like uploading photos onto the device to be seen. Overall, the device is slow and laggy. I do like the incorporation into Facebook and the ability to video call via messenger.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    It's amazing !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift ,and it's been a game changer my girlfriends mother is in a health care facility and because of Covis-19 she could no longer visit her .With a little patience and time that changed this Portal has now given her a way to see and talk to her everyday,it is absolutely amazing,and has given her a little comfort in a time when every little bit helps ,thanks guys the Portal is great

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, good quality. It was a gift for Mother’s Day and she loved it. User friendly

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom was in the hospital, no visitors allowed. Her sister does not have a smart phone or tablet. My aunt is 80 years old and has dementia so technology is especially difficult for her. When I set up the portal, she could just press mom's picture and call her. I would highly recommend for any senior. I had to create an email for her as well as a Facebook account, but it was worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good gift option for your parents

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Option if you are friends and family staying away.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Portal is as easy as it looks!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, my MIL got everyone a Portal as a way for everyone to easily keep in touch (we’re all over the country)....and it’s great. Even the little ones have figured out how to call their uncles or grandparents on their own (it’s set up with just us as contacts to call). I don’t love that I need a FB profile to use it, but it definitely works as advertised!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Faceook Portal is a great simple use simple set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this to link my 97 year old mothers Facebook account to the family across the USA. In a mater of a few minute it is all ready and any family member with Facebook messenger can call mom and connect. Now only if I could get the portal to auto answer for times when mom's dementia prevents her from understanding how to press the answer button :-) minor short coming for a great product..

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    smart frame and calling device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the device good quality picture frame and options to call without using a cell or laptop frees up device use it as a secondary device and a secondary display. device follows your face when talking good sound quality works with another portal or can use it to call a phone. use it as a smart device to control other device thru alexa and voice commands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meta portal

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meta Portal ....Absolutely stunning screen, great picture screen & clarity.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Pretty cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Decent sound. Good value. Great way to communicate with family.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Digital picture frame, but so much more!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this device for my in-laws for Christmas. It was very simple to set-up with her facebook account. It is easy to use for them to video chat with us whenever they want. The picture quality is excellent and the ability to display pictures from facebook, instagram, or directly from the app is also very handy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for deployed families with internet. Great quality.

    I would recommend this to a friend