Customer Ratings & Reviews

It was everything I wanted plus more from the the sound etc

It was little long time but it’s not about Best Buy I’m glad for that

Great new tech! I would recommend to most people that have cash burning a hole in there pocket. For the others, just wait for a sale.

Customer service is spot on. Right people working in the right areas with precise knowledge. Can't wait to get my new glasses.

I really like that you can listen to the person and it translates to you.

Bought and had the opportunity to utilize because the wrist part stopped working. Then best buy wouldn't exchange it says i was 2 days outside of my 15 day window to return. Then was given he run around between best buy and meta support team on returning the item because its covered under warranty.. i have not received my replacement band yet

I really live these glasses the technology is so advanced

The camera features are just like the other options that are much cheaper. The adds and demos are not true the maps dont work, not compable with apple. You cant write to respond to text messages. A lot of promised features are not there and no date set to come I pretty much used them the same as I would use the regular ones so I returned mine and thinking about the oakley vanguards or rat ban gen 2

its always a great time getting the things i want and need to make my days go by

These glasses are not all everyone has hyped them up to be at all. The battery life on them are not good, the wrist band does not always work right nomatter where i position it. I understand the concept is not quite there yet.

I placed an order and paid 800 bucks. Best buy said I would receive them by Oct 14th. Delivery date came and went with no sign of the glasses. Reached out to customer service and was told they don't know when or if I will receive them. Now my status says the shipment is delayed and, if they don't get them to me by the 28th they will cancel my order and issue a refund. I had to go into the system and schedule a demo for the 28th so that if the glasses don't show up by then, I still have a chance to get them. Essentially, they are holding my money for almost a month while offering no compensation and no guarantee that I will actually get the glasses.

Idk havent tried it yet , won’t even ship for another 3 months

My product never arrived and Best Buy doesn’t want to provide refund or replacement. Until this issue is you solve me and my family will not be purchasing anything else from Best Buy.

A lot of misinformation about the prescription portion of the glasses. Wish I could have found out before going to demonstration and waiting my time that my prescription will not work with glasses! Other than that the glasses and neutral band are AWESOME!! Maybe down the road prescription will work.

Set up demo 2 weeks out, show up and am told, thanks for looking but none available for 3 months. Thanks for wasting my time. What a dumb process.

I placed my order on October 3rd and was initially told it would arrive around the 14th, which matched the delivery estimate shown in my account. However, within a week the delivery date was suddenly pushed back to October 29th, with a note saying that if it wasn’t fulfilled by then, the order would be cancelled.

The glasses and band is hard to wake up, always needs to be recalibrated

Didnt have them 2 weeks and stop working returned them back to Best Buy for glasses over $800 shouldnt have issues

Received an empty box, package was stolen I transit, took the day off work opening day, drove 50miles , showed up first thing in the morning, for a $799 empty cardboard box

It has been 5 days and called to check in it and it said pending verification, they took my money and all i get is india customer service, still no help