Customer Ratings & Reviews
- Model:
- QQ2-01186
- SKU:
- 6344050
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.
This summary was generated by AI based on customer reviews.
Bad Business Practices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not commenting on the quality of the product itself but the way of doing business of both Microsoft and Best Buy. The move to continued payment via subscription vs ownership and no disk is unacceptable. The same for the policy of forcing automatic renewal and credit card charges without explicit consent unless you go through hoops to get it changed.
I would recommend this to a friendDoes what its supposed to
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft 365 does what its supposed to and offers you there office products. The yearly subscriptions, and keeping everything on the cloud I hate.
No, I would not recommend this to a friendWorst Bestbuy Purchase Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product and returned it within the 15 day deadline. Firstly the return was denied by the bestbuy store although the package was unopened/unscratched. Then was asked to return it by mail by paying the mailing fee. Still didn't hear back from Geeksquad/Bestbuy even after 10 days from the day item was received. Called the customer services regarding my problem, and they put me on hold an hour. Still haven't heard back.
No, I would not recommend this to a friendCancel Auto-renew?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift w/ laptop for mom in 2018, who never used it. My only issue with O365 is how to cancel. Much easier to find how to leave a review than to cancel the auto subscription. Not showing in my account so left to calling the provided phone number.
No, I would not recommend this to a friendBeware of the 12-month auto-renewal subscription
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The software works fine but remember that when you buy this software, it comes with an auto-renewal, which is not something you are told in the store. Therefore, after 12-months, it will be renewed at the full price. Also keep in mind that it's not easy to stop the auto-renewal.
I would recommend this to a friendDOES NOT WORK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My bad, I should have read the reviews, I tried to install this morning and the key code does not work - message says it was not activated. Now I read the reviews and see this is a common problem when buying from Best Buy - DON'T WASTE YOUR MONEY. Now I have to go to the trouble of returning to the store, 30 miles away. Thanks so much.
No, I would not recommend this to a friendInvalid product key
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product key on the Office 365 Personal Subscription card did not work. I contacted Microsoft tech support, who said that the seller (Best Buy) failed to activate it. Trying to figure out how to get this taken care of without having to drive to a Best Buy store. This has already been a big waste of my time!
No, I would not recommend this to a friendProduct doesn’t work well after subscription renew
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product does not work well if you have an existing Microsoft account. Best Buy does not offer adequate or effective support. If you want Microsoft, much better to buy directly.
No, I would not recommend this to a friendDoes not install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it. Downloaded it. And it keeps stalling at 90% install. The online support person could not get it to work and now the level 2 tech person can not get it to work. I am wasting hours on something that used to come on a CD or pre installed. What will happen when it runs out in a year?
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello TonyB. Thank you for posting a review. Please contact our Microsoft Customer Support through the Support Web Portal for assistance: www.support.microsoft.com . We apologize for any frustration the Office 365 installation process has caused, and we hope this was helpful to you.
Garbage!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why does Best Buy continue to sell these when they know they won’t work!!!! The scratch off code gives an “inactive” error. No refunds given by Best Buy and no help from Microsoft! I thought I was getting a good deal, but threw away $49.99!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We'd love to help you figure out why your code was inactive. We reccomend first checking Best Buy's installation help page here: https://www.bestbuy.com/site/help-topics/how-it-works-digital-downloads/pcmcat248100050001.c?id=pcmcat248100050001.
If that doesn't help, then check out ours here: https://aka.ms/AA4rin6.
And lastly if you need more help reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.
Hope that helps,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
This is garbage dosent work and occur error ...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Error when downloading . I called service number they docent help me totally they say that I have pay 150 $ for this service. to bad service.
No, I would not recommend this to a friendOver priced
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this once and by the time I needed it again it was expired. This basic software shouldn't expire, every computer sold used to come with it for free. Highway robbery!
No, I would not recommend this to a friendCan´t use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can´t activate this product! They ask for a confirmation of the purchase, but it has passed 6 months since I bought! Can you please, help me?
No, I would not recommend this to a friendRip off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once you get this product is no way to cancel it this is the biggest rip off
No, I would not recommend this to a friendHate It!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very difficult to use, I don't like paying for it monthly. I would rather have the CD and use the product forever. It is a ripoff
No, I would not recommend this to a friendRip off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So instead of buying tye program now you rent it essentially. No thanks.
No, I would not recommend this to a friendcancel subscription
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no longer needed. please cancel. please discontinue.
No, I would not recommend this to a friendSLOW!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXTREMELY - PAINFULLY - SLOW!!! (This is a Microsoft Office for Mac)
No, I would not recommend this to a friend