Customer Ratings & Reviews
- Model:
- ELG-00026
- SKU:
- 6382130
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the product for its exceptional portability, sleek design, and comfortable feel, often highlighting its convenient size. They also appreciate its overall performance, good battery life, and improved Bluetooth connectivity. However, some customers have expressed dissatisfaction with the scrolling experience and find the right-click functionality to be annoying. Additionally, the product's price is a concern for some users.
This summary was generated by AI based on customer reviews.
Better than expected!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always thought these mice look so neat, I finally got one a little before Christmas. This mouse lives up to everything I expected. Perfect travel companion and doesn't have to have an adapter.
I would recommend this to a friendtoo expensive for the mouse
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sometime got little problem of pairing. buttons hard to click
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear you've been having some difficulties with your Surface Arc Mouse, and we're glad you decided to reach out. We have some great troubleshooting tips on difficulties with pairing your Surface Arc Mouse here: https://support.microsoft.com/en-us/help/4023522.
We sincerely hope that helps.
Kindly,
Heather
Surface Customer Care
Expected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay, but not as comfortable as I was hoping. Using trackpad instead
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear that you haven't found the Surface Arc Mouse to be comfortable. If we can be of any assistance, feel free to reach out to our team here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Victoria
Surface Customer Care
The lack of a middle mouse button holds it back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully and connects quickly and flawlessly. The use of AAA batteries allows for quick battery swaps instead of having to wait on it to charge. The only drawback is the lack of a middle mouse button. I use many programs that utilize this button, and its loss can be felt.
I would recommend this to a friend- Pros mentioned:Design
Moving around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is sleek and has a good feel to it. The problem i have with is that is freezes up and it won't move. Other than that it alright
No, I would not recommend this to a friend best portable microsoft mouse yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product from Microsoft. I love the form factor for travel and the ability to scroll vertcally and horizontally (like an Apple Magic mouse but MUCH better) makes this well worth the price. Glad I was able to find one in stock...
I would recommend this to a friendgood mouse but prefer the original
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.okay mouse. was looking for the original one but tried this one. its bigger than the original one. the rubberized material is also subject to easily getting scuff marks.
No, I would not recommend this to a friendLove this mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, so neat that it bends as it does. Highly recommend
I would recommend this to a friend- Cons mentioned:Scrolling
Hard to use and not Red
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off this is not red. It is more of a burnt orange. I found it difficult to use. scrolling is so hard to do on this mouse. Save your money. Nice concept it didn’t meet my expectations.
No, I would not recommend this to a friend Best non apple mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to have a Mac and I changed to Microsoft and I hated the mouse my desktop came with. I definitely missed my Magic Mouse. I upgraded to this mouse and I LOVE it! Love the touch pad and the sensitivity
I would recommend this to a friendNot very comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the fact that it turns off when you flatten it out
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for leaving us your honest review. It's true the Surface Arc Mouse was specifically designed to power off when flattened fort optimal portability. When in the arc position, the innovative technology can be be used on a range of surfaces, from hard-wood to even carpet. If the Surface Arc Mouse isn't a comfortable fit for you, perhaps you might consider another option to pair with your surface device.
The Surface Mouse is a lightweight option at a mere 3.21 ounces, and is designed with a slight curve for comfort. You can find this mouse on Best Buy's website here: https://www.bestbuy.com/site/microsoft-surface-mouse-silver/5663300.p?skuId=5663300.
We hope we can be of assistance finding the right fit for your Surface experience.
Kind regards,
Jessica
Surface Customer Care
Good for short usage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hand starting to hurt after long usage. Otherwise it is fine.
No, I would not recommend this to a friend- Cons mentioned:Scrolling
Convenient for travel but not ergonomic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should and was easy to setup, but it is not very comfortable to use. Scroll wheel is by touch which is hard to get used to as well. Does the job, but will not buy another one.
No, I would not recommend this to a friend hmmmmm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had an awkward fit. couldnt rest my thumb and pinkie on the side
No, I would not recommend this to a friend- Pros mentioned:Portability
Handy but not perfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Form and size are great for portability. Not the greatest at automatically connecting though - I have had to set it up again or restart to get it to work properly. A little pricey so wait for a sale.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you've been having some difficulties with connecting your Surface Arc Mouse to your device. To assist, we highly recommend troubleshooting your mouse using this link here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.
We sincerely hope that helps.
Kindly,
Heather
Surface Customer Care
The Arc of Triumph!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks stylish and is wonderfully functional. Replaced an older version of the Arc mouse that had a USB dongle. I am very pleased with it.
I would recommend this to a friendMouse Person
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love making the statement "I am a mouse person!" People look at me as if I am some nutso! Honestly, I prefer using the mouse as oppose to the pad though I am at times surprised at how accurate is my pad.
I would recommend this to a friendChemist Cliff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mouse. I was skeptical at first, however, when I tested it in the store, I was sold. This mouse performs wonderfully.
I would recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking product and concept. But it will not stay connected to my computer. I’ve tried changing batteries and everything else I could think of. I grew tired of it after a couple days. Returning it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Aaron,
Thanks for taking the time to reach out. We'd like to chime in to offer some assistance. If you are using a Surface device or computer with Bluetooth 4.0 or later, your Surface Arc Mouse should be able to connect as long as these system requirements are met. If you have already checked these system requirements, we highly recommend trying out these simple troubleshooting steps here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.
We hope this helps!
Kindly,
Jessica
Surface Customer Care
Perfect addition
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect addition to my Microsoft surface pro. Like the color and keyboard performance is as good if not better than any other keyboards. Worth the investment to upgrade.
I would recommend this to a friend