Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 3289 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the sound quality and price of the Chat Headset for Xbox One, Xbox Series X|S, also noting its lightweight design and comfortable fit. However, some users report concerns about the headset's durability and the microphone's longevity. Positive feedback frequently highlights the ease of volume control. The overall experience appears to be a balance between affordability and potential issues with the product's lifespan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 154 Showing 3,061-3,080 of 3,289 reviews
  • Rated 3 out of 5 stars

    Okay headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s a little too pricey for a basic headset but it gets the job done.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Basic but alright

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's no Turtle Beach/surround sound head set for sure but it serves its purpose.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd headset. Mic stops working after awhile.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    Short life

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset breaks easily or loses mic sound, poor quality

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Momkc, Microsoft warrants the Xbox One or Accessories will not malfunction under Normal Use Conditions for 1 year from the date you purchased it; and for Accessories, means 90 days from the date you purchased it. Please contact us directly so we can assist you with a possible replacement at: http://support.xbox.com/en-US/browse/xbox-one . We apologize for any frustration this has caused and hope this was helpful to you. Microsoft

  • Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    Audio and mic quality good, durability terrible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these mics but their durability is terrible.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Serves its purpose

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In a pinch, be it lesser cost or no other headset available, it serves its purpose.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    get the upgraded set

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Best Buy's fault, but these things are made cheaply.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Inexpensive. Did not last long

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you can get a better one, I would. I got what I pd for

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I have replaced 5 of these since Dec 2014.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft needs a better headset. These quit working

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    broke 2 weeks after purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox One doesnt accept accessories from the previous systems. My Turtle Beach head set wouldn't work. these are the basis set that come with the console - they are pure garbage.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok headsrt

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for what I needed it to do. Talk to others in multiplayer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    XBox

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprised that the new Xbox didn’t come with headphones already

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Better than 360 version but fragile.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already had to purchase a replacement for the one that came with the X1. It started causing a lot of static for other players that I was playing with and I assume it is due to the cord connection at the controller. You have to be careful when unplugging and not pull on the cord directly. The voice chat is better than the stock 360 one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset isn't the best for quality but it will do if you just need a headset.

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 1 out of 5 stars

    wear and tear and not working

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all the headset is not working and then the padding on the earpiece is torn here and there and there is hair on it. there are some scratches on the mic piece.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox Headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It lasted longer than I expected but it's a pretty good headset for the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Rather use my beats headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Rather use my beats headphones. I like noise cancellation and this does not.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not too bad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good. But really low on sound, you could barely hear the people talking.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is ok. I really wish that microsoft would make a blue tooth verstion

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Chat headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work for what we wanted to but the product is good

    I would recommend this to a friend