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Customer reviews

Rating 4.5 out of 5 stars with 4727 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the Desktop 850 Full-size Wireless Keyboard and Mouse Bundle for its wireless convenience, budget-friendly price, and user-friendly design. Many appreciate the ease of use and installation, as well as the overall functionality and durability of the product. While some users have expressed concerns about the lack of a caps lock indicator and minor issues with the mouse, the overall positive feedback suggests that this product meets the needs and expectations of a wide range of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 236 Showing 4,701-4,720 of 4,727 reviews
  • Rated 5 out of 5 stars

    very smooth

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this keyboard. It was a gift and is much smoother than my old one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just a Keyboard and mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say as this is just a keyboard and mouse. No great shakes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very good. I am very satisfied with the product!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Function keys too small.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Generally all the keys are too close. I have some typing skills but it is hard to type without looking at the keyboard. Prior reviews mentioned no light for num-lock or caps. I should have realized that this is bothersome as I have to type a number and see if it moves

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dropped keystrokes. Don't buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love this keyboard if it actually registered every keystroke. It doesn't. At its worst, it drops every other letter. I work from home which requires a lot of typing on my computer and this keyboard definitely has an adverse effect on my productivity. Having to constantly look up and correct what I am typing is very frustrating. I wouldn't recommend it this keyboard.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok for use with computer only

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good keyboad and mouse combined. i bought this so that i can use my TV as my monitor but if i am too far away, it does not connect properly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wireless range of mouse poor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up the desktop keyboard and mouse. The computer tower is next to my right leg as I sit, but the mouse does not work on the desk top. It must be moved into the desk drawer next to the keyboard to do so. The Microsoft 1000 mouse is worthless, range limited. My old Microsoft 3500 mouse works perfectly on the desktop. I now know why this Wireless 850 Desktop and mouse is on sale.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective out of the box.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Wireless 850 Desktop I am running Windows 10 and the product states the system requirements Windows 10/ 8/ 7. Out of the box both the keyboard and mouse operate erratically, keyboard skips key punches, keyboard enter tab works intermittently and mouse works erratically. Attempted several fixes, changed USB ports, operated keyboard and mouse separately, used mouse with and without a mouse pad, nothing changed or helped. What is interesting, just two days ago I purchased this from a Best Buy circular ad and web page as a “Microsoft Wireless Desktop 850”, todays web page shows the product to be a “Microsoft Wireless Desktop 5050, same SKU 4533300 number, however the product on the bar code area tag box lists Model No: 1455, 1454, 1461. This is advertised as a new product? I do not fault Best Buy for the defective Microsoft product but I am disappointed that Microsoft would put out such a cheap made product, in years past they were always top of the line products. This is advertised as a new product and I would think that they would have better Quality control, could be just this product I purchased, but I doubt it. I will be returning the product back to the store.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Caps lock indicator

    Rated 1 out of 5 stars

    Just don't!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forced to use stars, but I give it none. No CAPS LOCK light, no NUMBERS LOCK light. Really? It's junk, and I got what I paid for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was great for a week or two.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked Great for a few weeks. Then the mouse started lagging really bad and needed a restart every few minutes to reset itself. Around the same time the keyboard would just stop responding. I'd be typing along and suddenly the characters would stop appearing on the screen. Uninstalled/Reinstalled with the same results. Terrible experience with this Microsoft product. Less than two months old and no longer returnable to the store. Hopefully Microsoft will stand behind their product. Best Buy sure won't.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Looks great, but poor performance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for our conference room and found that performance degrades beyond 10ft from the PC. Even at 10ft the mouse and keyboard both have significant lag. This might be good for a typical desk set-up, but I doubt it and will be returning it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Quality in customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an excellent purchase. I was just expecting a good price. There was no delay in picking up my order from the store.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always liked Microsoft's keyboards, but this one is an exception. When receiver was in the PC's back usb port (kind of blocked by PC body) it worked absolutely terribly. Moving receiver to the front usb port (which is not very convenient, I would like to keep it available for different needs) improves, but still there are skipped keystrokes once in a while. Mouse is even worse, uneven and jumpy cursor movements.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth 2.99

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used way more keyboards than I can remember in my time and this is by far the worst I have ever used. Brand new batteries. Keys don't work (mostly the shift button) wont stay on number lock. You will be typing away just to look up and see that it quit typing anything. A week old and into the trash it went. I wouldn't recommend it to anybody.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Keyboard good, mouse bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard works just fine on my Dell XPS, but the mouse is so herky-jerky that I'm taking it back to BB.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Mouse

    Rated 1 out of 5 stars

    Don't waste your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't type half the time, mouse is intermittent.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried this product for business with both a desktop PC and a Surface Pro. The keyboard feels cheap, and the mouse has no real adjustment, at least in my experience with Windows 10. Store wouldn't take it back but threw it in their garbage and bought a Logitech combo. Much happier with this equipment.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pathetic!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design of the keyboard is so weird that it's difficult to type and seems its little bit curved. . Also, the mouse feels very uncomfortable to hold I have been using logitech KB/Mouse , and decided to try different one this time but not worth it. Returning today.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work well with my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse and keyboard had significant latency issues that made them unworkable on my computer. To be fair, the keyboard and mouse that came with the computer had the same issue. Only a much more expensive keyboard/mouse combination solved the problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing mouse and USB driver

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it today because I wanted both the keyboard and mouse. When I opened the box, there was a keyboard only. No mouse and no USB driver to connect.

    No, I would not recommend this to a friend