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Customer reviews

Rating 4.4 out of 5 stars with 16639 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 203 Showing 4,041-4,060 of 16,639 reviews
  • Rated 5 out of 5 stars

    Elite controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Like the hair triggers, and the grip on controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elegant

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice feel and responsive buttons. Third elite controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aesome

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox controller is a standout performer with exceptional battery life. It comfortably lasts through extended gaming sessions without frequent recharging. The ergonomic design offers a comfortable grip, and responsive buttons enhance gameplay. It's a top choice for console gamers looking for a reliable and long-lasting controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I was a little bit hesitant to purchase such an expensive controller. Hell, it’s half the price of the Xbox itself. However, this thing is built like a tank. I wouldn’t be worried about a fit of rage and throwing it across the room. Well, except for the whole to leave in the wall. The buttons are amazing. They have finesse, and take control. This thing just fits perfect in your hand. I have never felt a controller that I’ve enjoyed as much. I wish it was not so expensive, however to get this level of precision machinery, he’s got to be worth it. Overall, I am very pleased that I spent the money on it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Greg,

      Thank you for sharing how well built and comfortable your new Xbox Elite Wireless Controller Series 2 is. We're glad that you're enjoying its premium feel and that it was worth the price you paid for it. We hope you win a lot of game matches with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    It's great when it works... but for how long?

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easily the best controller on the market... when it works. It worked perfectly for about a year and a half then suddenly I developed severe right stick drift. The Microsoft warranty had expired by about 2 weeks, but they were gracious enough to except it anyways. But it was a hassle getting a quality controller back. They admitted that the drift was so bad it couldn't be replaced, so they sent me a refurbished one (uh oh). On this replacement the "A" button didn't function properly, so it went back again. On the next one, its "A" button also didnt work, so away it went. 3rd time is a charm, right? WRONG. This one had a faulty bluetooth transmitter so I couldn't connect it at all. At this point I finally talked Microsoft into a full refund, which they did. I'm giving it 3 stars because it is hands down the best controller on the market when it works properly, but don't be surprised when it goes it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and very responsive. Worth the extra money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic controller.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome controller!!! I never purchased a pro controller before until i got a series x, and so far im very impressed with this premium upgrade, i also purchased a scuf instinct pro and both controllers feel amazing the only gripe i have with the elite 2 is the heavyweight it has, also ive read online about the elites v2 having poor quality and reliability issues, i hope its just people being to ruff with the controller and not a real quality issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new game controller works amazing I play better and move my game play faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Has a great feel!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Works as intended. Nice build quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, quality build, feels nice. Lots of fun and better gaming. Should of bought two.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best controller I've had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Love how quick it responds. Very grippy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after 2 months Warranty did nothing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right bumper broke after two months. I had a 2 year BBY warranty. The controller is sold out at the store and online. So I left best buy with a broken controller and no replacement. They would not give me my money back. I called Microsoft for their warranty. They transfered me all around an I never got to the right department. I have to schedule a visit with Microsoft and drive to one of their stores if I want anny assistance. This is my 5th Elite controller that has broken. I switched from Sony to Microsoft because of Halo. I am getting the ps5 this year not the xbox series x or whatever in 2020. I have a photo of 3 of the 5 broken controllers surrounded by working controllers attached.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. If you haven't already visited a Microsoft Store in person for assistance, we recommend contacting Xbox Support first, which you can do online here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Accessories

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient very polite as well as knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pricey, but worth it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, good battery life (for my use), but should cost a little less considering all the accessories it doesn’t have. However, I got this a replacement for the more expensive one and all the extra buttons and paddles work seamlessly on both

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller highly recommend for any Xbox game pass user.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome controller, very customizable. Great feel to it too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life, good ergonomics and fits well in hand.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    XBOX

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool controller works great worth the money don’t be scared go get it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Be sure to get Geek Squad protection!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great feeling controller. The functionality on the controller itself and also what you can do in the Xbox accessories app is nice. But if you play a lot, especially games like Fortnite that are demanding on the bumpers, they will fail in about 8 months. I've ran through 3 of these in about 16 months. ALWAYS get Geek Squad protection on these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to replace my busted controller. Loved it.

    I would recommend this to a friend