Customer Ratings & Reviews

I bought my elite series 2 on open box(condition excellent) which means it should be like new but opened. My rating is not for the controller itself but the condition it showed up in. Controller works great but when I got the controller it was dirty and clearly BB’s inspection team did not clean the controller before shipping. It had dirt or possibly chocolate on the rubber grips and in the controller creases. All of the thumb sticks were dirty and the controller is already a finger print magnet but it had greasy stains on the surface. Once I connected the controller and verified everything functioned properly I cleaned it myself like new. I’ve bought plenty of open box items from BB this was the first time I received something in that condition.

Don’t buy the care plan on open-box! Was delivered a defective controller that: •someone had obviously pried open. •Left trigger didnt have vibration •Left bumper didn’t work at all Contacted support was blown off, told to contact “sales” no contact or transfer, ended the chat. So I finally make it to a store 3hrs away. And was blown off by the in-store rep when i explained the situation. Forced to get blue one aaand pay the difference!! TRASH CUSTOMER SERVICE!

Good product and quantity service I’m highly recommended

Paid full price, received open box. Not happy. Package was clearly opened(sealing tape cut) , items moved in box(used?)hoping controller works as i will not have time to replace before giving as a gift.

The controller works great. But the grip on the controller has peeled off the bottom of the unit. It seems the Microsoft has not firgured out how to fix that from the series one. I do not recommend this controller, untill the grip problem is remedied.

Awesome controller! Better than the one I normally use! Only downfall is it doesn’t come want the triggers but it’s fine ❤️

Good Controller thumb sticks Axis need to have stronger Components Two months of gaming thumb stick issues Great Amazing casual playing player. Not for Competitor gamers for the control of the last

Been watching this for a while and it was finally cheap enough to actually make it worth buying. The controller is cool and definitely takes some getting used to because it’s heavier and has paddles on back unlike the regular Xbox controllers you also don’t need batteries because it’s rechargeable. I definitely recommend pay better with this controller also.

Very good quality would recommend but would buy the other stuff to get the full experience

A great controller but sadly, the left stick still drift badly like the last version. Won't be buying this anymore. Wasted too much money on these useless builds.

Was suppose to be in excellent condition and was not front rubber grip is peeling not all the correct pieces in the box it has the wrong joystick attachments in the box has double of one and one and because of that missing the short concave joystick

Great product would definitely recommend to others

Overall controller feels good in the hands. At first you will think the build quality is 10x better than the regular $50 controllers, but make no mistake, these controllers have a big problem. Look up the LB RB buttons becoming unresponsive. My controller has this happen along with a lot of other people, one of the biggest downfalls.

It was hard for me to get used to but probably works for others

Loved all the features of this controller but 13 months after I purchased it the rubber started peeling from it. I also use this for my PC and use mouse and keyboard for some games so I'm not an extreme user.

This product has so many problems. I purchased this controller a couple months ago and the grips are already swelling, ive had to replace it, and the internals constantly bug out, making the controller unusable until I take it apart and repair it. DO NOT BUY, the regular controllers are a much better way to go.

Works great! Price is a little high but is well worth it.

Almost had this controller a year, and the good it feels amazing, the texture, the perfect weight, perfect, the looks, just beautiful… The bad The bumpers are responsive 50% of the time, and it feels like there’s random hesitation after every few clicks of any of the buttons… google says that has been a pretty common issue

I’ve had it about three weeks and the thump sticks are showing wear and tear , and I don’t even play an hour a day and not every day.

Great controller, only issue is the sticks lagging and the hair trigger wearing out