Customer Ratings & Reviews

I bought this used controller from the Best Buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks, but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box, As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit I received had none whatsoever. This was disheartening to say the least, but I honestly don't know if I could have brought myself to pick the unit up with bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the handgrips, buttons, D-Pad, triggers... - the whole thing in other words, having become stuck in the grease that covered it. But then I put on my glasses. Upon closer inspection I became even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, I saw that they were caked with an unknown, whitish/yellowish/brownish residue (which I can only assume is skin. truly revolting). It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

Decent. On par with the first generation if you set aside the defective units. I wish it had a little more grippiness. The paddles don't stick out as much on this one. For the price, when it's on sale, I'd say this a very good deal. If you move up to a "better" controller you're going to be paying twice as much.

The elite controller is one of the nicest controllers made but with a bunch of annoying flaws. This version 2 has a ton of things improved on it that are much needed. The internal battery is honestly a downgrade for longevity for when it goes bad you'll have to tear it down to replace it. I'd prefer the AA's all day for longevity. otherwise amazing controller.

Please purchase the geek squad warranty, this is the best feeling controller on Xbox one but if you drop it at least once you might not have functional buttons no more and you will have to buy another controller, this is my third and I had to finally pay the extra cash to know that I can get my controller replaced if something goes wrong

Initially, I was hesitant in purchasing this device solely because of its price tag. A friend suggested that the controller is worth the price: She was right. The elite controller feels premium and definitely feels leagues above the standard xbox and even series controller. The convenience of the paddles adds a layer of quickness that makes game play feel more immersive and smooth. A hefty price tag, but if you have the money it is well worth the price.

Best controller I’ve ever used way better than the first generation no separation in the padding and almost no stick drift even after weeks/ months of use I generally replace mine once a year anyways but this is amazing

Good purchase use on a daily basis also extremely convenient to transport

Had it for some time now, build is much better than the original Elite controller but still shares some of its quality woes, especially when it comes to stick drift. They could really fix stick drift issues with an adjustable dead zone in their accessories program, but I digress. Still the best feeling controller I've used by a mile.

By far the heaviest of the XBox controllers out there mainly due to a 40 hour rechargeable battery. The rubberized grips do make it a much more pleasant controller to use. Easier to hold on to. The variety of buttons and sticks is always nice and they are simple and easy to replace. Extra buttons with three button profiles to save to. With an indicator light to tell you which profile you are using. The charging hub is not large and can easily sit on top of the console. Con: Expensive!

I use this controller for my pc. the quality is ok but after a while it started to develop controller drift on the right joystick.

hands down the best buy I have made, love the feel and controls, couldn't be happier and definitely recommend getting one. the case is great and all the features glade I got this, I was buying a new control every couple months but this one you can feel the difference.

Slim, comfortable to use. Multi purpose. All the buttons in the back add comfort to your hands while playing video games

Definitely one of the most user friendly and well thought controllers around. Well worth the premium if you use a console controller frequently. I will say the triggers aren’t adaptive but manually modified so I’d love to see Microsoft’s take at adaptive triggers. Sony had a good idea but I don’t believe the execution was the greatest and would love to see it make its way towards Microsoft’s design.

I got this Remote Controller for my Xbox. However, after getting my gaming PC recently, I found that it works well with it. I especially like the back paddles and the fact that you can customize them to whatever button you want. The controller feels solid and comfortable on my hands. I do not think I will be going back to any other controller after using the Elite 2

This controller is much better than the series 1. I especially like the adjustable tension of the joysticks. No problems with stick drift like the last series. Only complaint I have is the A button sticks occasionally and there is an inconsistent pressure it takes for each paddle to trigger. Overall it is a complete upgrade from the standard controller!

The controller is great, responsive, and has all the bells and whistles you expect for an elite controller. I wish I had known that the mapping would be limited to the games.

This is the best Xbox controller out in my opinion

Bought this as a gift for my husband (why). He loves it but that means I'll never see him again since he will now be a gaming master with this controller. He said this is the best controller option for xbox. It definitely expensive in my opinion but it provides more options and setting for the "everyday" gamer.

I love this controller feels amazing very customizable however it does have some down sides doesn’t last long used it for 11 months before stick drift started. Widely known issue Microsoft was fixing some but not mine it was out by 2 weeks and won’t cover it. This is a very expensive investment to last 11 months with no abuse and moderate game play.

REALLY GOOD CONTROER SUITABLE FOR ALL GAMERS MORE SO COMPETITIVE GAMERS WILL GET THE MOST OUT IT IT