Customer Ratings & Reviews

Great controller, precise movements, color doesn’t fade away

I bought this used controller from the Best Buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks, but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box, As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit I received had none whatsoever. This was disheartening to say the least, but I honestly don't know if I could have brought myself to pick the unit up with bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the handgrips, buttons, D-Pad, triggers... - the whole thing in other words, having become stuck in the grease that covered it. But then I put on my glasses. Upon closer inspection I became even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, I saw that they were caked with an unknown, whitish/yellowish/brownish residue (which I can only assume is skin. truly revolting). It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

I like the new additions to this controller over the first Elite controller, but there are a couple things I don't like as much as the first Elite controller. Such as the buttons are a lot louder the both my Elite v1 controllers. Second and most annoying is that on the Elite v1 controller you barely have to tap the A button to get it to register on the V2 I had to return the first one I received because the A button half the time would not register and the second one is the same way if not a little worse. You definitely have to push the A button all the way down and sometimes it still don't register. The last issue is that it like many other people (mainly YouTube reviews) have mentioned it continuously disconnects from my Xbox One X. Battery life seems to live up to what is stated of 40 hrs. I do enjoy the grip of the V2 more than the original even though I had changed my back grips on my V1 with Scuff. I do recommend for those that don't have the Elite V1, but if you already have the V1 I probably would not recommend spending the money for the upgrade.

Honestly, I was skeptical as I had the elite 1 and didn't see how it was going to be improved on. Well, internal reachable battery for one. Great feel on both sticks for 2 and included charger.

Love this controller if you want to step your game up than make sure you get one of these and dont forget your warranty so if it brakes you can get a new one and a new warranty for a quarter of the price

Great controller. Everything works as advertised. I would recommend

My son loves it and I had one too! Very responsive

I really wanted to like this controller but the design quality just hasn't been good as has all xbox controllers that has come out from the launch of Xbox One X/S to the current Series X/S. As a long time xbox user, you could tell right away the quality of controllers have diminished as soon as you hold one in your hand. I was really hoping the Elite Series would be different and I could justify paying the price tag. Unfortunately, I experienced similar problems as other reviews had stated not once but both times. On the original controller I purchased, the right trigger and Y button were unresponsive exactly %50 of the time. I brought it in and exchanged it for a new one. The second one seemed to be fine at first aside from the right bumper being unresponsive sometimes and the A button sticking every so often but after a month I started experiencing wireless connection issues. The middle xbox light on the controller would dim a little bit and disconnects from the xbox. Even though the controller is still powered on, the controller is completely unresponsive until the middle light is fully lit, which takes about 15-25 seconds each time. It only happened sporadically at first but now it'll keep happening unless I have the controller plugged in. Of course now it's past the return date and Microsoft stores are now non-existent so I can't go anywhere to exchange it again. I could go through the online warranty process but would likely receive another used/refurbished item in return. But at this point I don't know if I would even want another one.

Great controller but never seems to last longer than a few months before something seems to go wrong.

Works great as a PC gaming controller, i was glad to upgrade to this model

Son was very happy with it on Christmas morning. Uses it alot!

The controller has been working great it exactly what I wanted, I’ve been using it for 3 weeks so far and playing with it has been fun. I would recommend if you want an elite controller without the other accessories.

The texture grip is comfortable and the customization through the pc and xbox apps are where this controller really becomes pro. Paired with Scuff rear triggers this is great all around.

I’ve always used the controllers that come with the Xbox system, but then I bought the elite. GET YOU ONE! The mapping, feel, and tweaks you can do with this controller is far beyond my expectations. Worth the money.

Best headphones for Xbox! Had the Steel Series 9x but after using these I love em!

Overall a really good controller. The only downside is it is USB rechargeable instead of batteries (my preference). I also does not have a screen shot button

The Xbox Elite Wireless Controller is a must if you are a hardcore gamer. I've read some reviews about it having stick drift after a couple of months of use but, I have not experienced anything in my 2 months of owning it. After using this controller it's hard for me to use a regular controller because of the remapping done to the back paddles. Overall though it's worth it if you play a lot of games.

I love the weight to the controller as well as the grip but the sticks last for way longer then standard controllers I’m kind of an aggressive player/ user so the durability goes a long way controller lasts through all of my gaming sessions with no issues

Best value within the various color choices. Overall the Elite controllers are legit.

I know its the "core" but i thought you would at lease get one set of paddles. Its okay that i didnt because 3rd party on amazon was only $13 for the paddles so you save a ton not getting the case and other accessories.