Customer Ratings & Reviews

Purchased an open box controller and very happy with it. Only gripe i have is the charging case doesnt work as well as i would like but its not an issue i would remove a star over. Charges great through the controller and all the different sticks and d pad are easy to swap out and use.

The Elite Series 2 is a souped up controller with additional small paddle buttons that can be configured for any action. The controller is definitely expensive. The main reason I got it is for the quick trigger buttons. You can flick a switch so that you barely have to press the trigger button before the fire action occurs. It gives me an added edge in Call of Duty to get the drop on opponents!

I really like the advanced configuration options with the extra buttons and the ability to customize them.

Not a great value proposition for the casual gamer but if you're into it you'll ignore logic and buy this. The paddles on the underside take some getting used to and may actually be an annoyance to those used to the regular style controller. Good build quality. D-pad is an upgrade. Does the cool outweigh the price? Your call!

I replaced my worn out elite series, with the new version. My old unit had played hard! This new series 2 has great new improvements, also the new unit is not a duplicate. You can not swap parts from the old to the new. I have my original fitted with round top sticks on it, the new unit only allows one of these, on one side or the other. You can not use the old sticks or any other remove able controls. So yes I love it for being well made, but just not compatible with the older elite.

Great controller but never seems to last longer than a few months before something seems to go wrong.

I have a mix feel for this, seems like it’s beyond my Xbox one x, I’ve notice a little lag with input from time to time, but when it’s plug it, it’s perfect. There’s a lot you can do to tune it over the first series. Maybe there’s a update in the future for the lag issue or perhaps the X Series will be able to keep up. Of course if had a choice I would have brought another series 1.

If you’re a regular gamer, this is the most comfortable, and durable controller you will ever need. Very easy setup, and customization options. Ive had mine for over a year, use it 30+ hours a week and it still works without a problem. Amazing

13 yr old some said it was great. Got it for Christmas and really impressed with quality.

I've owned it for a little bit now and I haven't had any issues with it, I use this controller a lot on my PC and my Xbox and it's great having a rechargeable controller that I know won't run out of battery.

So I’m fully aware of all the reports and issues that came with this at its launch so I probably like many others , decided to wait and see if they fixed whatever they needed to in the later batches. I was wrong. From the extensive research I did about this, not many people were looking at “lot numbers” to see which ones were faulty and which weren’t. I ordered this about 2 weeks ago and from what I found, it was the newest lot number, #2011. So I thought I’d have a good chance at a solid one. Nope. Literally 1 week in, the joystick was drifting . And because these are so out of stock so often, Best Buy couldn’t swap mine out so I’m forced to either play with a broken one or return it altogether and wait weeks or even longer to get a new one and HOPE it’s not the same lot number. This is kind of ridiculous. I even bought the 2 year warranty on it because I was gonna be “okay” with the chance it breaks after 6 months when both Microsoft and Best Buy standard exchanges would be done. One week people... one. And I’m not the only one , 1000s of people are getting this within 30days. I don’t understand it. I have been a Xbox and Microsoft fan since 2005. I’m gonna hold out and see but I’m honestly thinking of switching over to Sony and the PS5 if this keeps up. I know I won’t be the only one in that dilemma either.

The only think i have an issue with is that the RB and LB buttons seem to always have some issue. So I would recommend protection.

I have had the xbox elite series 1 before and was disappointed with how much it broke, but this series 2 is a beast. Im a clumsy person so i tend to drop my controller at least once a day. Ive had this controller for over 2 years now and havent had any major issues.

Best controller available. Syncs effortlessly, great feel, weight and performance.

Excellent in store service. Wish there was a better way to track in store inventory as I was told on the app they had some in hand but was told I had to order. I know in todays world is hard to track but it would be very convenient to make it more reliable as a consumer.

Very well made. Lots of options for customization. There is an included case as well, which is very well designed. There's a charging station that can either sit in the case or on its own, and works either way, which I thought was a nice touch. I got it as a gift, and it was easy for them to set up and use. I'm not sure it's worth the MSRP price (I got it on sale), but it's definitely very well designed.

I have hear all the negativity concerning this controller which made me very hesitant to purchase. I've had it now for just over a month and all I can say is so far so good. It feels great in the hands and the buttons/paddles are super sensitive which I love. I cant speak for all who purchased this controller but I've had zero problems. Because of all the bad reviews I did purchase the warranty to go with it so I have that extra security. All in all I would highly recommend.

Only reason this controller doesn’t get a five star review is that it tends to develop stick drift or faulty bumpers. It’s worth it to get the protection plan to be able to replace it.

My son says the right controller has a little drift.

Bought this as a bday gift to myself. Bestbuy costumer service was amazing. Would not go back to regular controllers.