Customer Ratings & Reviews

While the controller was fine, the "open box" was not as advertised or what I paid for. On line, there are 3 options for my BB Store for open boxes. I paid for "excellent" condition but got home and actually receive "fair" condition. It didn't even come with a charging cable!!! Suppose now there is nothing I can do, but just make sure you get what you paid for BEFORE you leave the store.

I bought this used controller from the Best Buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks, but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box, As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit I received had none whatsoever. This was disheartening to say the least, but I honestly don't know if I could have brought myself to pick the unit up with bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the handgrips, buttons, D-Pad, triggers... - the whole thing in other words, having become stuck in the grease that covered it. But then I put on my glasses. Upon closer inspection I became even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, I saw that they were caked with an unknown, whitish/yellowish/brownish residue (which I can only assume is skin. truly revolting). It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

Then this controller isn't for you. Just kidding. The Elite Series 2 controller caters to your every need. Does it feature excellent grips? Yes! Does it have multiple attachments? Yes! Will it cook for you? No, but it wishes it could! This bad boy has all the features of the previous Elite controller, with the addition of adjustable thumbstick tension, a profile quick-select button, and an extra trigger stop setting that'll help you spam-fire and miss your shots even faster now!

I was skeptical at first about spending so much on a controller, but after just one night of using it, I'm telling you, BUY THIS CONTROLLER! I used it with the new Modern Warfare and it stepped my game up tremendously. You can customize the paddles to whatever setup you'd like. It makes reloading, switching weapons, crouching, and jumping more fluid with not having to move your fingers all over the controller. It is a must from anyone who is competitive down to casual. No regrets. Worth Every Penny!

I have owned the original Elite controller for years. I have replaced parts rather than purchased this newer version, but i am extremely happy with the upgrade. This controller is lighter and feels great in my hands. I am sorry I didnt replace my original elite controller sooner.

Bought this controller on black friday, and also at an even cheaper price for it being an open box item. It was in great shape all included items were present. Im very happy with my purchase and also the process of receiving it.

I’ve had this controller over a year and have had no problems with it. I’m just an average game player so mostly bought this controller because I was tired of having to purchase a new regular controller every year and hoped this one would last longer. So far it has not disappointed. It is heavier than the regular controller but that doesn’t effect my opinion of it as it is still fairly comfortable to use. I like that you can swap out the controller sticks easily.

If you are looking for a premium controller, this is a great choice. For the price this is one of the best paddle controllers you can get. All buttons are fully customizable with the software. If I played more controller this would be my everyday controller! love the charger and case that comes with it also. Used it with my computer and it worked great wired and wirelessly. I ended up returning it because I play mostly with mouse and keyboard.

Good purchase use on a daily basis also extremely convenient to transport

A lot of people have complained about the build quality of this controller. I have not had a single issue and think that it is way better than the default controller included with an xbox. It has a great weight and easily swappable joysticks, d-pad, triggers and everything. The ability to adjust the length of the trigger pulls is a great addition as well as the tension adjusters for the joysticks. The rubberized texture feels extremely good in the hands too!

Controller is absolutely amazing. Everything with this feels premium and good to hold. All the accessories and customizations make this the top of the line for Xbox controllers. Price is pretty shocking but standard Xbox controllers tend to get worn out, especially around the joystick area and require buying a new one. Because of the premium materials and build, this thing should outlast standard controllers and not require a replacement after heavy use.

Bought the controller when it first released. Approve of the feel and back panels. Unfortunately, the left Thumb Stick lost its clicking, most likely due to overuse/user. Fortunately, purchased the Geek Squad Protection and was able to get a replacement back in August 2020; had to purchase a new Geek Squad Protection plan that was higher than the original price :(

Decent. On par with the first generation if you set aside the defective units. I wish it had a little more grippiness. The paddles don't stick out as much on this one. For the price, when it's on sale, I'd say this a very good deal. If you move up to a "better" controller you're going to be paying twice as much.

This is the best Xbox controller out in my opinion

The elite controller is one of the nicest controllers made but with a bunch of annoying flaws. This version 2 has a ton of things improved on it that are much needed. The internal battery is honestly a downgrade for longevity for when it goes bad you'll have to tear it down to replace it. I'd prefer the AA's all day for longevity. otherwise amazing controller.

Please purchase the geek squad warranty, this is the best feeling controller on Xbox one but if you drop it at least once you might not have functional buttons no more and you will have to buy another controller, this is my third and I had to finally pay the extra cash to know that I can get my controller replaced if something goes wrong

Best controller I’ve ever used way better than the first generation no separation in the padding and almost no stick drift even after weeks/ months of use I generally replace mine once a year anyways but this is amazing

I use this controller for my pc. the quality is ok but after a while it started to develop controller drift on the right joystick.

Initially, I was hesitant in purchasing this device solely because of its price tag. A friend suggested that the controller is worth the price: She was right. The elite controller feels premium and definitely feels leagues above the standard xbox and even series controller. The convenience of the paddles adds a layer of quickness that makes game play feel more immersive and smooth. A hefty price tag, but if you have the money it is well worth the price.

hands down the best buy I have made, love the feel and controls, couldn't be happier and definitely recommend getting one. the case is great and all the features glade I got this, I was buying a new control every couple months but this one you can feel the difference.