Customer Ratings & Reviews

I've use the Elite controller from Microsoft since they first came out. They are a very nice controller. 40 hours per charge is impressive. Yes, you can even play and charge at the same time. The first series did have some issues. From wearing out thumb sticks to sprint/melee buttons. Yes, these controllers do get dropped from time to time. Ive broken triggers, worn out hand grips. Series 2 seems like a game changer. Its an impressive upgrade to an already great controller. Is it worth the cost? YES!

Amazing price Everything works well. It was an open-box product, but everything comes like new

Ever since the first elite controller dropped I couldn’t play Xbox again with a regular controller. The grip the touch the feel the feedback everything just feels luxurious with this piece of hardware I wish the price would come down a tad but you gotta Pay To Play can’t live without it highly recommend it.

Since I got the elite controller I never went back to the regular controller, for first person, shooters I use the paddles can’t go back to using the regular buttons on those types of games and it feels good in the hands.

Amazing controller, gives me a slight edge with cross play. This is my 4th and I will continue to buy them from Best Buy with geek squad warranty

Solidly built, great controller for Xbox One, Xbox Series S/X, or PC/Mobile. Long lasting built in battery, the 4 programmable buttons on the back can be remapped to any button on the controller. Love it so far and highly recommend!

Controller is awesome especially for the price. I personally got a custom face cover to match my Xbox and it just works the best for me.

Love This Controller. I can't play with anything else anymore. Well worth the buy IF you're a dedicated FPS player like myself.

Great product would recommend as a main remote controller.

Comfortable fit and useful extra paddles. Worth every penny.

Best controller Ive owned to date…Has nice weight to it and feels durable…. I know most people complain about this controller having durability issues but I have not had any issues yet. BUT I also take care of my things, and have not dropped it since I’ve owned it.

Pretty durable for clumsy players or short temper players. Plus you can exchange parts to customize or replace damage parts. Also comes with neat feats for competitive gamers

I purchased an open box controller that is listed in excellent condition on the website, and also on the label which is on the box. Best Buy‘s website, it states, item sold in excellent condition. Include all accessories. Well the controller did not include all accessories. I opened the box and I was greeted with the controller, however, no USB cable. Now don’t get me wrong. I know this might be a little nitpick, but if you’re going to list something as including all accessories, please include all accessories. Trust me I have more than enough USB cables lying around the house, so this is no major concern of mine. My concern for this purchase starts with the label that is on the box. Yes the label states excellent condition. There are however, three labels in total on top of the next. The original label states the controller is in satisfactory condition. The second label the controller is in good condition. And of course the final label states excellent condition. Well my issue is this if you’re going to change out the label take off the old one. Because now you’re gonna have a bunch of Customer scratching her head as to what were you guys actually hiding. The price difference between the three different condition levels is very negligible, I think maybe four dollars at the time of writing this review. I will say this the controller is in very good to excellent condition. Yes I saved roughly 70 bucks by buying it open box, and for that, this purchase receives four out of five stars.

So glad I caught the sale on this! I can't believe how much you can customize your button layout with this controller! You can set a "shift" button that allows you double-up the function of other buttons. You can also set buttons to perform an action, such as taking a picture, etc. There are many. You can set up three different profiles and also set the color of your "Xbox" (Home) button in each, which I think is pretty cool. I obviously added a custom faceplate to mine, which is a great option for adding your own style to it. When doing so, they give you a piece that transfers the light source out to the three profile lights and, something I picked up from a YouTube video, you can use a Sharpie and color the ends of the pieces to make them colored lights as well. [Don't know why my green marker looks more aqua/blue-green in the pic or so bright, it really made them darker, which I like, a lot, and they look green to me also. Pictures often change things slightly.] This is a pricey controller but, they all are. Going with this one, for a few more dollars you get so much more than the difference in price might suggest, to my thinking anyway. I couldn't be happier with my decision to make this purchase!

TL;DR You will go through multiple controllers because of abysmal quality control unless you are extremely lucky. Would be an incredible controller if it actually didn’t have such issues. Don’t waste your time or money, it isn’t worth it in the long run. While I bought the original Elite controller and purchased the Series 2 soon after release, about a year in I noticed there was an issue with the A button which would occasionally double register, completely stop registering at all. This obviously is a huge issue. I had several issues with the original Series controllers so I figured this one would be better. I was wrong after receiving the first replacement. It was okay for the little bit I tested it, except a crack in the Xbox Home button which could cut a finger. So I returned it for a replacement as soon as I could get back up to the store. I received the replacement today, one of the only ones left in the store and was a ecstatic to be able to play some of my favorite FPS again on a controller that doesn’t hurt my hands as much as my PS5 controllers do. About 10 minutes into a match of Halo Infinite to test it out, it became apparent that I could not press in the left thumb stick while at any other angle besides up, down, left, & right. My previous Elite Series 2 never had this issue, so I contacted technical support at Microsoft who deal with controller related issues. I was told to return it immediately as it is defective. I noticed my Series X/S controllers also do not have this issue, just a side note. As someone who has to drive a distance to even reach my local Best Buy and also pay tolls to get across bridges, this is infuriating at the lack of quality control that Microsoft offers on their products. I’ve owned several Xbox controllers dating back to the Duke (the original Xbox controller), and besides the original Elite controller have I seen quality control so shoddy. They should fire whomever engineered these controllers, along with the engineer and product designer for the wireless headset (the mic will always break off after time due to poor placement of a screw and soft plastic that bends till it breaks if you ever press the mute button or god forbid move the boom mic in a different position). I love to support all hardware companies, Microsoft, Sony, Nintendo, even Valve. But this is a product that I can not recommend if my life depended on it. If you are fortunate enough to receive one in perfect condition, count your blessings. Because after this ordeal, I doubt I will buy any more “Elite” Xbox products, having sunken $420 into their 2 TB SSD, 1 TB SSD, 3 regular controllers, a Series X & S, and another headset after the first one’s mic fell off 3 months after buying it and was told by Microsoft that it’s common but there is nothing they can do. Steer clear of this unless you have the time and means to keep trying if you receive lemons like I and many others have.

Just what i expected. I'm satisfied. I will purchase more. Especially if they go on sale.

Very comfortable controller with bluetooth now makes it alot better for playing on the computer or with the steam deck. Customization is great too

My favorite controller, the battery is long lasting and the quality is great

Good feel controller. If you dont own a previous elite 2 controller, heads up, THIS IS JUST THE CONTROLLER! No paddles come with it or other thumbstick accesories. Same good feel of the original black series 2 elite!

Excellent controller works really well across a lot of different games that I've played. Highly recommend to anyone who wants a Pro controller